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User Guide
13 FAQs
Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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2. If the phone does not display the name of your watch when pairing, touch the refresh
icon on the pairing screen and try again.
3. If the phone keeps failing to display the name of your watch, press and hold the watch
crown for 3 seconds, swipe on the screen, and choose Settings > Unpair with phone to
restore your watch to its factory settings, and then try pairing again.
4. Check whether the phone is already connected to multiple Bluetooth devices. If so, try
canceling one of these connections or turning off Bluetooth and then turning it back on
again.
5. After your watch has successfully paired with the phone, your watch will not be searched
for again in Bluetooth. To pair again, restore your watch to its factory settings.
13.7 What is the watch's Bluetooth range?
Using Bluetooth 4.1, the Huawei watch can operate at up to 10 meters from your smartphone.
13.8 Can I use my Bluetooth car kit to take calls when my
watch is connected to an Android phone?
Mobile phones cannot stream phone audio to multiple Bluetooth devices at once. Therefore,
you cannot listen to a call using a car kit and watch at the same time.
If your phone is connected to your watch and the phone audio feature is enabled, the car kit
will not be able to connect automatically.
It is recommended that before driving, you go to Settings on your phone, turn on Bluetooth,
and connect to your car kit manually.
13.9 How are Bluetooth and Wi-Fi connections different?
The watch prioritizes Bluetooth connections and only connects over Wi-Fi if Bluetooth
disconnects.
Bluetooth connections use less power than Wi-Fi connections.
When the watch is connected over Wi-Fi, notifications may be delayed in order to save
power.
When the watch is connected over Wi-Fi, your phone must also have a working Internet
connection. If your phone is not connected to the Internet, you will not be able to use the
watch's voice command, voice search, contacts or message notification features, even if
the watch is connected via Wi-Fi.
13.10 Why can't I power my watch off?
If the touchscreen is unresponsive, an app crashes, or your watch didn't charge properly, press
and hold the power button for 10 seconds to force your watch to restart.
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