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Solving other problems | 86
Background scatter
Background scatter results from bits of toner randomly distributed on
the printed page.
• The paper may be too damp. Try printing with a different batch of
paper. Do not open packages of paper until necessary so that the
paper does not absorb too much moisture.
• If background scatter occurs on an envelope, change the printing
layout to avoid printing over areas that have overlapping seams on
the reverse side. Printing on seams can cause problems.
Or select envelope size from the Printing Preferences window (see
"Opening printing preferences" on page 48).
• If background scatter covers the entire surface area of a printed
page, adjust the print resolution through your software application or
in Printing Preferences (see "Opening printing preferences" on page
48). Ensure the correct paper type is selected. For example: If Heavy
90-120 g is selected, but Plain actually used, an overcharging can
occur causing this copy quality problem.
If you are using a new toner cartridge, redistribute the toner first (see
"Redistributing toner" on page 66).
Toner particles are
around bold
characters or
pictures
The toner might not adhere properly to this type of paper.
Change the printer option and try again. Go to Printing Preferences,
click the Paper tab, and set the paper type to Recycled (see "Opening
printing preferences" on page 48).
• Ensure the correct paper type is selected. For example: If Heavy
90-120 g is selected, but Plain actually used, an overcharging can
occur causing this copy quality problem.
Misformed
characters
• If characters are improperly formed and producing hollow images,
the paper stock may be too slick. Try different paper.
Condition Suggested Solutions
85


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