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Solving other problems | 88
Loose toner Clean the inside of the machine (see "Cleaning the machine" on page
68).
• Check the paper type and quality.
• Remove the toner cartridge and then, install a new one (see
"Replacing the toner cartridge" on page 67).
If the problem persists, the machine may require repair. Contact a
service representative.
Character voids
Character voids are white areas within parts of characters that should
be solid black:
• You may be printing on the wrong surface of the paper. Remove the
paper and turn it around.
• The paper may not meet paper specifications.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the
cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge
and install a new one (see "Replacing the toner cartridge" on page
67).
If the problem persists, the machine may require repairing. Contact a
service representative.
Curl
If the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper
180° in the tray.
• Change the printer’s paper option and try again. Go to Printing
Preferences, click the Paper tab, and set type to Light 60-69 g (see
"Opening printing preferences" on page 48).
An unknown
image repetitively
appears on a few
sheets
Loose toner
Light print or
contamination
occurs
Your machine is probably being used at an altitude of 1,000 m (3,281 ft)
or above.The high altitude may affect the print quality, such as loose
toner or light imaging. Change the altitude setting for your machine
(See "Altitude adjustment" on page 22).
Condition Suggested Solutions
87


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