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1. Update your watch and the Huawei Health app to the latest versions.
2. Enable Bluetooth on your watch and your phone.
3. Enable GPS on your phone and the Location permission for the Huawei Health app.
4. Open the Huawei Health app and check whether your watch can connect to your phone
using the app. If the watch can connect automatically, this issue may have occurred
because the Huawei Health app is not running in the background. If you are using an
Android phone, enable Auto-launch and Run in background for the Huawei Health
app on your phone.
5. If the watch cannot connect automatically, open the Huawei Health app, touch Devices,
and then touch Associate under MY DEVICES.
If you are unable to connect your watch to the phone using the Huawei Health app, perform
the following:
(1) Disable and then enable Bluetooth on your phone and connect the two devices again.
(2) Restart your watch and connect the two devices again.
(3) Restart your phone and connect the two devices again.
(4) Open the Huawei Health app, go to Me > Settings > Notification management and
enable Show step count in notification panel.
(5) Unpair your watch from the phone using the Huawei Health app and then pair them again.
(6) If the issue persists, restore your watch to its factory settings. Check whether there is
already a paired watch in your phone's Bluetooth list. If so, remove the paired watch and try
again.
6.12 My watch screen does not turn on when I raise my
wrist
1. Check that you have enabled Raise wrist to wake screen for your watch in the Huawei
Health app.
2. Check that you have not enabled No Disturb on your watch or have not set any schedules
under Do not disturb on your watch. Please note that your watch will not wake up its screen
when you raise your wrist when No Disturb is enabled. To check if it is enabled, perform
either of the following methods:
Method 1: Swipe down on the home screen of your watch.
Method 2: On your watch, go to Settings > Do not disturb.
3. Your watch may not exit Sleep mode when you wake up. It is recommended that you press
either buttons on your watch or move your wrist to exit Sleep mode, and try again.
4. Raise wrist to wake screen is not available when a standby watch face is used.
6.13 The weather information on my watch is unable to
update
Perform the following to troubleshoot:
HONOR MagicWatch 2
User Guide
6 FAQs
Issue 01 (2019-11-26) Copyright © Huawei Technologies Co., Ltd. 47
51


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