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such as a desk, sofa, or quilt with the sensor facing down, light reflected from these surfaces
may be similar to that from human skin. In this case, the wearable device may think that you
are wearing the device, and start recording sleeping data.
4. Number of recorded wake times is inaccurate
If you turned over or accidentally touched the wearable device screen multiple times when
you were asleep, the device may exit Sleep mode and increase the number of wake times
based on the movements detected.
If you do not move around much after waking up, the wearable device may still be in Sleep
mode and the actual wake time will not be recorded.
6.5 Stress level is sometimes unable to display on my
watch or takes a long time to display
Your watch measures your stress once every 30 minutes, and tends to be unable to accurately
measure your stress level due to unreadable heart rate data during a workout or if your wrist is
moving a lot. To help you accurately measure your daily stress level, your watch
automatically measures your stress level when you are still for a long time. If you want to
view your stress level in a timely manner, you can start an individual stress test in the Huawei
Health app.
6.6 The heart rate on the watch screen is displayed as "--"
To resolve this, perform the following:
1. Ensure that you have enabled Continuous heart rate monitoring for your watch in the
Huawei Health app.
2. If you have set MONITORING MODE to Smart in the Huawei Health app, turn on your
watch screen and wait for 10 seconds, and check whether the heart rate is now displayed
properly.
3. Replace the watch face with one that can display the heart rate and check whether the heart
rate is now displayed properly.
If this issue persists, bring your device and proof of purchase to an authorized Huawei
Customer Service Center for assistance.
6.7 The heart rate on the watch screen refreshes slowly, is
inaccurate, or changes rapidly
If you have set MONITORING MODE to Smart in the Huawei Health app, it is normal that
you encounter the following issues and this does not indicate an issue with your watch.
The heart rate refreshes slowly: Your watch will start measuring your heart rate each time the
watch screen is turned on. It will take a few seconds for the heart rate reading to update.
The heart rate is inaccurate or changes rapidly: The accuracy of the first few heart rate data
readings may be affected by the signal variation each time that the watch screen is turned on.
It is recommended that you wait for a few seconds before checking the heart rate data. If you
HONOR MagicWatch 2
User Guide
6 FAQs
Issue 01 (2019-11-26) Copyright © Huawei Technologies Co., Ltd. 45
49


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