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2. If the sleep data is displayed on your wearable device but the TruSleep data is unable to
sync to the Huawei Health app, check whether you have enabled HUAWEI TruSleep
TM
in the
Huawei Health app. To do this, perform the following:
For Android users: Open the Huawei Health app, touch Devices, touch the connected device,
and then enable HUAWEI TruSleep
TM
.
For iOS users: Open the Huawei Health app, touch Devices, touch your device name, and
then enable HUAWEI TruSleep
TM
.
3. If you have enabled HUAWEI TruSleep
TM
but this issue still persists, perform the
following to troubleshoot:
(1) Turn on your watch screen, then swipe down on the Health screen of the Huawei Health
app to sync data.
(2) The size of the TruSleep data is usually large, so it may take a while for the data to sync
automatically. It is recommended that you sync data manually in the Huawei Health app. To
do this, open the Huawei Health app, go to Me > Settings, then touch SYNC (for Android
users).
(3) Currently, only sleep data that is longer than 3 hours can be counted as TruSleep data.
Sleep data that is shorter than 3 hours will be counted as naps.
(4). Sleep data synchronization is not supported during 126 AM and can only be synced
after 6 AM.
(5) HUAWEI TruSleep
TM
works based on the analysis of your heart rate. If you are wearing
the wearable device too loosely or tightly while you are asleep, your wearable device may be
unable to collect your heart rate data. It will therefore be unable to sync data to the Huawei
Health app. You are advised to adjust the strap of the device to fit your wrist before sleeping.
(6) If the issue persists, restart your wearable device and check whether the issue is resolved.
Note:
When HUAWEI TruSleep
TM
is enabled, it will take longer to sync sleep data. You can also
choose to sync the data manually. To do this, open the Huawei Health app, go to Me >
Settings, then touch SYNC under Sync data manually. It is recommended that you manually
sync data every day.
Only your TruSleep data (sleep that lasts longer than 3 hours) displayed in the sleep details.
Sleep that lasts less than 3 hours will be counted as naps. As a result, sleep data displayed on
your wearable device is an accumulative result of your TruSleep data and nap data.
6.3 Detected stress level is inaccurate
Perform the following to troubleshoot:
1. When using the Huawei Health app or switching to use another HUAWEI ID, open the
Huawei Health app, touch Stress, and then go to More > Calibrate.
2. During the measurement, wear the watch properly and keep your body still.
3. Please note that the detected stress level may be affected by caffeine, nicotine, alcohol, and
some psychotropic substances, or by variations caused because of heart disease, asthma,
exercise, or the position of the watch when worn by the user.
HONOR MagicWatch 2
User Guide
6 FAQs
Issue 01 (2019-11-26) Copyright © Huawei Technologies Co., Ltd. 43
47


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