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6.1 Factors that affect heart rate monitoring
To avoid inaccurate heart rate monitoring or unsuccessful monitoring, pay attention to the
following points:
1. Ensure that the rear side of your wearable device is clean and dry, and is not covered by any
foreign objects. The heart rate measurement may be inaccurate when the heart rate monitoring
sensor is covered by your sweat during the workout. Wipe the sweat from your wrist and your
watch and try again.
2. When measuring the heart rate, ensure that your watch is worn in the right position with its
front facing upward and fastened at the back of your wrist. Wear it in the right position for
maximum comfort. Make sure the watch is secure on your wrist so that it will not move
during the workout, thus increasing the accuracy of the heart rate monitoring.
3. Ensure that your wrist does not move during an individual heart rate measurement. This can
help your watch to obtain a more stable and accurate heart rate data reading.
4. The displayed heart rate measurement data may change significantly after you have carried
out strenuous exercise. This is because your heart rate may decrease significantly after
finishing the strenuous exercise, and does not indicate an issue with your wearable device.
5. It is easier for your wearable device to measure your heart rate when you do exercise with
regular movements such as running, walking, and cycling. The heart rate measurement may
deviate when you do exercise with irregular movements such as ball games or when you do
strength training such as weight lifting.
6. Multiple measurements of your heart rate within a short period in the same environment
may affect the heart rate test depending on your talking, your mood, breathing and changes in
the way you wear your watch.
7. If you are a sports lover, it is recommended that you wear a strap made of silicone rubber
so that the strap is in good contact with your wrist and can obtain more accurate data.
*If the issue persists, bring your device and the proof of purchase to an authorized Huawei
Customer Service Center for assistance.
6.2 The sleep data on my watch cannot be synced to the
Huawei Health app
1. Check whether your watch has recorded any sleep data.
If your watch has not recorded any sleep data, this could be because your wrist or arm was
moving too much while you were asleep so your watch was unable to recognize that you were
asleep. As a result, no sleep data was recorded. To prevent this from happening, try wearing
your watch on your non-dominant hand while sleeping (on your left hand if you are right-
handed, and vice versa).
If you take a nap in the afternoon for a short period of time and have not enabled HUAWEI
TruSleep
TM
, your watch may not be able to detect that you are sleeping and therefore fail to
record the sleep data.
HONOR MagicWatch 2
User Guide
6 FAQs
Issue 01 (2019-11-26) Copyright © Huawei Technologies Co., Ltd. 42
46


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