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Troubleshooting check-list
We have created the following check-list to find out possible malfunctions and its trouble-
shooting based on a list of questions.
Malfunctions
Check box
Internet connection
For setup and operation of your HomematicIP system, active Internet connection between
the Access Point and the HomematicIP cloud is required.
Note: If the HomematicIP Access Point should not be able to connect to the Internet for a
longer period of time, disconnect the device for more than 10 seconds from the power supply
and try again.
Have you verified if your Internet connection is working correctly?
Is the Access Point connected to the router using the supplied network
cable?
Does the system button of your Access Point light permanently blue?
Power supply
For all HomematicIP devices, correct power supply has to be established. In case of problems
with single or several devices, please check the following:
Is your Access Point plugged into a socket with the plug-in mains
adapter?
Are all mains operated HomematicIP devices of your system voltage-sup-
plied (e.g. pluggable switches correctly plugged into the socket)?
Did you make sure, that the batteries of battery operated devices have
been inserted the right way around?
Did you remove the insulation strip between the battery and the battery
contact of the corresponding devices, e.g. window / door contacts or
radiator thermostats?
Are all batteries working correctly?
Start-up
To make sure that your HomematicIP system is working correctly, your HomematicIP Access
Point and other components must be registered to the HomematicIP server first. Please check
the following indications for incorrect or not (yet) performed registration:
Does an error message appear in the app and did you follow the instruc-
tions for troubleshooting?
The registration has not been finished successfully. For devices with
display this is indicated by a flashing radio signal symbol ( ). Did you
remove all sources for radio interferences (see section “4.1 Wireless range”
on page 15)?
126


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