Manual HomeMatic HmIP-WKP (page 32 of 101) (English, German, Dutch, French, Italian, Spanish)

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Troubleshooting

Used batteries should not be disposed of with regular domestic

waste! Instead, take them to your local battery disposal point.

Caution! There is a risk of explosion if the batteries are not replaced

correctly. Replace only with the same or equivalent type. Never re-

charge non-rechargeable batteries. Do not throw the batteries into

a ﬁre. Do not expose batteries to excessive heat. Do not short-cir-

cuit batteries. Doing so will present a risk of explosion.

7 Troubleshooting

7.1 Low battery

Provided that the voltage value permits it, the

Keyp

ad will remain ready for

operation even if the battery voltage is low. Depending on the load, it may

be possible to transmit several times again once the batteries have been

allowed a brief recovery period.

If the battery voltage is too low, this will be displayed in the Homematic

IP app and directly on the device via the LED

(G)

. In this case, replace the

used batteries with new ones (see „6 Changing the batteries“ on page

31).

7.2 Incorrect

pin entry

You deﬁne in the Homematic IP app how often a PIN code can be entered

incorrectly before the Keypad is locked. Once the Keypad is locked, you

can only reactivate it via the app. There is also a factory-set o time for

re-entering the PIN code. After the second incorrect entry, this o time is

automatically increased by 15 (30, 60, 120) seconds.

7.3 Command not conﬁrmed

If at least one receiver does not conﬁrm a command, the device LED (G)

lights up red at the end of the failed transmission process

(depending on

the cause, the LED may light up with a delay of up to 10 sec)

. The failed

transmission may be caused by radio interference (see „10 General infor-

mation about radio operation“ on page 36). This may be caused by the

following:

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HomeMatic HmIP-WKP Manual

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