6. Warranty and technical service
6.1. Manufacturer's warranty
ECOFOREST is liable for lack of conformity of the product or its spare parts, in compliance with the current regulations of the country
where the product is purchased. The warranty is only valid in the country where the product is purchased.
Conditions and validity of the warranty
In order for this warranty to be considered valid the following conditions must be verified.
ECOFOREST must allow the product under warranty to be sold in the country where it is going to be installed.
The product under warranty must be used exclusively for the purpose that it was designed for.
All installation, start-up and repair work carried out on the equipment must be performed by a technical service authorized by
ECOFOREST.
All replacement of parts must be carried out by a technical service authorized by ECOFOREST and always with original
ECOFOREST spare parts.
The purchaser must inform in writing the establishment that sold the product of the lack of conformity, as well as the serial
number of the product and the date of purchase, within 30 (thirty) days since you became aware of said nonconformity.
For the warranty to be effective, the purchaser must present a legal document that supports the date of purchase duly stamped
and signed from the establishment that made the sale.
Disclaimer of warranty
The warranty does not include product non-conformities derived from:
Weather conditions, chemical agents, improper use and other causes that do not depend directly on the product.
Installation and/or handling of the equipment by unauthorized personnel.
Installation, maintenance and repair not adjusted to the procedures described in the documentation for this purpose by
ECOFOREST.
Improper transportation of the product.
Part wear due to normal equipment operation, unless due to a manufacturing defect.
Filling or refilling with water that that does not apply the requirements described in the installer manual.
Use the DHW tank inside Ecoforest models to heat non-potable water or whose treatment equipment does not work properly
or heat other means.
Damage resulting from excessive pressure or temperature is not the responsibility of Ecoforest.
Exceed the amounts of chloride and sulfate acceptable for the tank. In areas where there are high concentrations of chloride
and sulfate in drinking water, consult your dealer for instructions.
Request for service under warranty
A request for service during the warranty period must be presented at the establishment where the product was purchased,
indicating in writing the reason for the non-compliance, serial number and date of purchase of the product.
Product returns will only be accepted if previously accepted in writing by ECOFOREST.
The product must be returned in its original packaging and with a legal document that supports the date of purchase from the
establishment that made the sale.
6.2. Authorized distributors and technical service
ECOFOREST has an extensive network of authorized companies that distribute and perform the technical service on its products. This
network will provide our customers with all the information and technical support they need, anywhere and under any circumstance.
