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8.2 Malfunction lists
8.2.1 System faults
Warning Error Cause Remedy
Code Malfunction Code Malfunction
E1 Eco Pro Card missing No Eco Pro Card installed on the
control board.
Install Eco Pro Card or start test run.
––– ––– E2 Eco Pro Card is emptyNo data stored on the Eco Pro Card. Install new Eco Pro Card.
––– ––– E3 Eco Pro Card is
defective
Invalid data stored on the Eco
Pro Card.
Install new Eco Pro Card.
––– ––– E4 Eco ProCard is
incompatible
The installed Eco Pro Card is not
compatible with the hardware of the
unit or with the basic settings of the
control electronics.
Install correct Eco Pro Card. Let
your Cleopatra B.V. service
technician adjust the basic settings.
––– ––– E10 Hardware fault Control board defective. Replace control board.
8.2.2 Unit faults
Warning Error Cause Remedy
Code Malfunction Code Malfunction
W20 External safety
chain is open
––– ––– Ventilation interlock open.
If applicable, check/turn on
ventilation system.
Air ow monitor triggered.
Check ventilator/filter of the
ventilation system.
Safety humidistat triggered.
Wait. If applicable, check
safety sensor.
W21 Max. lling level of
steam cylinder
reached
E21 Max. lling level of
steam cylinder
reached but
no heating current
Water conductivity too low (after initial
operation).
Wait until the mineral content of the
cylinder has increased
Water conductivity too low for type of
steam cylinder.
Select correct steam cylinder type.
Phase failure heating voltage. Check service switch in the mains
supply line and switch on if applicable.
Check mains fuse(s) and replace if
applicable.
W22 Permissible lling
time exceeded (20
minutes)
E22 Permissible lling
time exceeded (more
than 4 hours)
Water supply obstructed/shutoff valve
closed/water pressure too low.
Inspect water supply (filter, water
piping, etc.), check/open shutoff
valve, check water pressure.
Inlet valve blocked or defective. Inspect strainer insert in the inlet valve,
if applicable clean strainer insert or
replace inlet valve.
Excessive back pressure in the steam
line (duct pressure too high, steam
line too long or kinked), causing water
loss via lling cup.
Check duct pressure, inspect steam
in
stallation. If applicable install
pressure compensation kit (see
options).
Leakage in the water system. Inspect water system and seal if
necessary.
70


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