Manual Cisco Cisco SPA112 VoIP (page 22 of 136) (English)

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Cisco SPA100 Series Administration Guide 1

Getting Started

Thank you for choosing the Cisco SPA100 Series Phone Adapters. This chapter provides more

information about the features of the product and the web-based configuration utility.

Feature Overview, page 1

Product Features, page 12

Connecting the Equipment, page 13

Configuration and Management of the ATA, page 14

Mounting the ATA, page 18

Elements of the User Interface, page 21

Feature Overview

Cisco SPA100 Series Analog Telephone Adapters (ATAs) provide your standard analog

phones with access to Internet phone services through two standard telephone RJ-11 phone

ports. The ATA connects to the Internet through a broadband (DSL or cable) modem or router.

The ATA can be used with an on-site call-control system or an Internet-based call-control

system.

The ATA is an intelligent low-density Voice over IP (VoIP) gateway that enables carrier-class

residential and business IP Telephony services delivered over broadband or high-speed

Internet connections. An ATA maintains the state of each call it terminates and reacts

appropriately to user input events (such as on/off hook or hook flash). The ATAs use the

Session Initiation Protocol (SIP) open standard so there is little or no involvement by a

“middle-man” server or media gateway controller. SIP allows inter-operation with all ITSPs

that support SIP.

The system supports four simultaneous calls, including “active” calls and “on-hold” calls. A

phone can handle one on-hold call and one active call simultaneously.

Getting Started

Feature Overview

Cisco SPA100 Series Administration Guide 2

Understanding Voice Service Operations

The ATA allows calls to be made by using SIP-based Voice-over-IP (VoIP) services and

traditional telephone Public Switched Telephone Network (PSTN) services. Calls can be

placed and received by using an analog phone or fax machine.

The ATA maintains the state of each call and makes the proper reaction to user input events

(such as on/off hook or hook flash). Because the ATA uses the Session Initiation Protocol

(SIP), it is compatible with most Internet Telephony Service Provider (ITSP) offerings.

ATA Voice Features

The ATA can be custom provisioned within a wide range of configuration parameters. The

following sections describe the factors that contribute to voice quality:

• Supported Codecs

• SIP Proxy Redundancy

• Other ATA Voice Features

Supported Codecs

The ATA supports the codecs listed below. You can use the default settings or configure the

codec settings in the Audio Configuration section of the Line 1 and Line 2 Settings (PHONE 1

and PHONE 2) page.

Codec Description

G.711 (A-law and mu-law) Very low complexity codecs that support uncompressed 64

kbps digitized voice transmissions at one through ten 5 ms

voice frames per packet. These codecs provide the highest

narrow-band voice quality and uses the most bandwidth of

any of the available codecs.

G.726-32 Low complexity codec that supports compressed 32 kbps

digitized voice transmission at one through ten 10 ms voice

frames per packet. This codec provides high voice quality.

Getting Started

Feature Overview

Cisco SPA100 Series Administration Guide 3

SIP Proxy Redundancy

In typical commercial IP Telephony deployments, all calls are established through a SIP proxy

server. A typical SIP proxy server can handle thousands of subscribers. It is important that a

backup server be available so that an active server can be temporarily switched out for

maintenance. The ATA supports the use of backup SIP proxy servers (through DNS SRV) so

that service disruption is minimized.

An easy way to support proxy redundancy is to configure your DNS server with a list of SIP

proxy addresses. The ATA can be instructed to contact a SIP proxy server in a domain named

in the SIP message. The ATA consults the DNS server to get a list of hosts in the given domain

that provide SIP services. If an entry exists, the DNS server returns an SRV record that

contains a list of SIP proxy servers for the domain, with their host names, priority, listening

ports, and so on. The ATA tries to contact the list of hosts in the order of their stated priority.

If the ATA is currently using a lower priority proxy server, it periodically probes the higher

priority proxy to see whether it is online, and switches back to the higher priority proxy when

possible. You can use the default settings or configure the Proxy Redundancy Method in the

Proxy and Registration section of the Line 1 and Line 2 Settings (PHONE 1 and PHONE 2),

page 80 page

Other ATA Voice Features

• Silence Suppression and Comfort Noise Generation

Voice Activity Detection (VAD) with Silence Suppression is a means of increasing the

number of calls supported by the network by reducing the average bandwidth required

for a single call. VAD distinguishes between speech and non-speech signals, and

Silence Suppression removes the natural silences that occur in a conversation.

Therefore the IP bandwidth is used only to transmit speech. Comfort Noise Generation

provides artificially-generated background white noise (sounds) to reassure callers that

their calls are still connected during the silent periods. You can enable this feature in

the Audio Configuration section of the Line 1 and Line 2 Settings (PHONE 1 and

PHONE 2) page.

G.729a ITU G.729 voice coding algorithm used to compress

digitized speech. G.729a is a reduced complexity version of

G.729 requiring about half the processing power of G.729.

The G.729 and G.729a bit streams are compatible and

interoperable, but not identical.

Codec Description

Getting Started

Feature Overview

Cisco SPA100 Series Administration Guide 4

• Modem and Fax Pass-Through

- Modem pass-through mode can be triggered by predialing the Vertical Service

Activation Code for the Modem Line Toggle Code. You can configure this setting

in the Vertical Service Activation Codes section of the Regional page.

- FAX pass-through mode is triggered by the detection of a CED/CNG tone or an

NSE event.

- Echo canceller is automatically disabled for Modem passthrough mode.

- Echo canceller is disabled for FAX pass-through if the parameter FAX Disable

ECAN (Line 1 or 2 tab) is set to “yes” for that line (in that case FAX pass-through

is the same as Modem pass-through)

- Call waiting and silence suppression are automatically disabled for both FAX and

Modem pass-through. In addition, out-of-band DTMF transmission is disabled

during modem or fax passthrough.

• Adaptive Jitter Buffer

The ATA can buffer incoming voice packets to minimize the impact of variable

network delays. This process is known as jitter buffering. The size of the jitter buffer

adjusts to changing network conditions. The ATA has a Network Jitter Level control

setting for each line of service. The jitter level determines how aggressively the ATA

tries to shrink the jitter buffer over time to achieve a lower overall delay. If the jitter

level is higher, it shrinks more gradually. If jitter level is lower, it shrinks more quickly.

You can use the default settings or configure this feature in the Network Settings

section of the Line 1 and Line 2 Settings (PHONE 1 and PHONE 2) page.

• Adjustable Audio Frames Per Packet

This feature allows the user to set the number of audio frames contained in one RTP

packet. Packets can be adjusted to contain from 1–10 audio frames. Increasing the

number of packets decreases the bandwidth utilized, but it also increases delay and

may affect voice quality. You can configure this setting in the RTP Parameters section

of the SIP page.

• DTMF Relay

The ATA may relay DTMF digits as out-of-band events to preserve the fidelity of the

digits. This can enhance the reliability of DTMF transmission required by many IVR

applications such as dial-up banking and airline information. You can configure this

setting in the RTP Parameters section of the SIP page.

• Call Progress Tones

The ATA has configurable call progress tones. Call progress tones are generated

locally on the ATA so that an end user is advised of status (such as ringback)

Parameters for each type of tone (for instance a dial tone played back to an end user)

may include frequency and amplitude of each component, and cadence information.

Getting Started

Feature Overview

Cisco SPA100 Series Administration Guide 5

You can keep the default settings or configure these tones in the Call Progress Tones

section of the Regional page.

• Call Progress Tone Pass Through

This feature allows the user to hear the call progress tones (such as ringing) that are

generated from the far-end network.

• Echo Cancellation

Impedance mismatch between the telephone and the IP Telephony gateway phone port

can lead to near-end echo. The ATA has a near-end echo canceller that compensates for

impedance mismatch. The ATA also implements an echo suppressor with Comfort

Noise Generator (CNG) so that any residual echo is not noticeable. This feature is

enabled by default. You can configure this setting in the Audio Configuration of the

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2) page.

• Hook Flash Events

The ATA can signal hook flash events to the proxy during a connected call. This

feature can be used to provide advanced mid-call services with third-party-call control.

- Depending on the features that the service provider offers using third-party-call-

control, you may need to disable Call Waiting Service, Three Way Conference

Service, or Three Way Call Service to correctly signal a hook flash event to the

softswitch. You can configure these settings in the Supplementary Service

Subscription section of the Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

page.

- You can configure the length of time allowed for detection of a hook flash by

adjusting the Hook Flash Timer parameter in the Control Timer Values section of

the SIP page.

• Configurable Dial Plan with Interdigit Timers

The ATA has three configurable interdigit timers: an initial timeout signaling that a

phone is taken off hook, a long timeout signaling the end of a dialed string, and a short

timeout, signaling that more digits are expected. For more information, see

Configuring Dial Plans, page 138.

• Polarity Control

The ATA allows the polarity to be set when a call is connected and when a call is

disconnected. This feature is required to support some pay phone system and

answering machines. You can configure these settings in the FXS Port Polarity

Configuration section of the Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

page.

• Calling Party Control

Calling Party Control (CPC) signals to the called party equipment that the calling party

has hung up during a connected call by momentarily removing the voltage between the

Getting Started

Feature Overview

Cisco SPA100 Series Administration Guide 6

tip and the ring. This feature is useful for auto-answer equipment. You can configure

these settings in the Control Timer Values section of the Regional page.

• Event Logging

You can enable logging and select the relative priority of events to be logged. The

information can be sent to a Syslog Server. You can configure the syslog and debug

settings in the Miscellaneous Settings section of the System page.

• Encryption of SIP messages using SIP over TLS

You can enable SIP over Transport Layer Security (TLS) to encrypt the SIP messages

between the service provider and the your business. SIP over TLS relies on the widely-

deployed and standardized TLS protocol to encrypt the signaling messages. You can

configure the SIP Transport parameter in the SIP Settings section of the Line 1 and

Line 2 Settings (PHONE 1 and PHONE 2) page.

• Secure Calling using SRTP

Voice packets are encrypted by using Secure Real-Time Transport Protocol (SRTP).

This function is implemented on a standards basis (RFC4568). Secure call service

(Secure Call Serv) is enabled by default in the Supplementary Service Subscription

section of the Line 1 and Line 2 Settings (PHONE 1 and PHONE 2) page. When this

service is enabled, users can activate secure calling by pressing the star (*) key before

dialing a phone number. Alternatively, you can enable the Secure Call Setting to

encrypt all calls from a user’s phone. See the Supplementary Service Settings section

of the User 1 and User 2 page.

Getting Started

Product Features

Cisco SPA100 Series Administration Guide 12

Product Features

Top Panel

Back Panel

Feature Description

Phone 1

Phone 2

Steady green—On hook.

Slow flashing green—Off hook.

Off—Port not ready.

Internet

Flashing green—Transmitting or receiving data through the

WAN port.

Off—No link.

System

Steady green—System ready, IP address acquired.

Slow flashing green—Acquiring IP address. (By default, uses

DHCP.)

Fast flashing green—Upgrading firmware.

Off—No power or system can not boot up.

Feature Description

Reset

Using a paperclip or similar object, press this button briefly

to restart the unit. Press and hold for 10 seconds to restore

the factory default settings.

Phone 1, Phone 2

(Gray)

Connect to an analog phone, using an RJ-11 phone cable.

Ethernet

(Yellow)

SPA122 Only

Can be used to connect to a device on your network, such as

a computer, using an Ethernet cable.

Getting Started

Connecting the Equipment

Cisco SPA100 Series Administration Guide 13

Connecting the Equipment

NOTE For wall-mounting instructions, see Mounting the ATA, page 18.

STEP 1 Connect one end of the provided Ethernet cable to the Internet (Blue) port. Connect the other

end directly to your broadband network device.

STEP 2 Connect one end of a phone cable to the Phone 1 (Gray) port. Connect the other end to your

analog phone or fax machine.

STEP 3 Connect one end of another phone cable to another analog phone or fax machine. Connect the

other end to the Phone 2 (Gray) port.

STEP 4 SPA122 Only: Optionally, connect one end of an Ethernet network cable to the ETHERNET

(Yellow) port of the ATA. Connect the other end to a device on your network, such as a

computer.

STEP 5 Connect the provided power adapter to the Power port.

Internet (Blue)

Connect to a broadband network device (DSL or cable

modem) or a network router, using an Ethernet cable.

Power

Connect to a power source, using the provided power

adapter.

Feature Description

239795

WAN

Getting Started

Configuration and Management of the ATA

Cisco SPA100 Series Administration Guide 14

Configuration and Management of the ATA

You can use the web-based configuration utility to set up your ATA. You also can use the built-

in Interactive Voice Response (IVR) system.

Using the Web-Based Configuration Utility

STEP 1 Connect your computer to the same subnet as the ATA. For example, if the ATA is connected

to a LAN port on your router, also connect your computer to a LAN port on your router.

Note: On SPA122, you can connect your computer to the ETHERNET (Yellow) port of the

ATA.

STEP 2 Power on your computer.

NOTE: Make sure your computer’s Ethernet adapter is set to obtain an IP address

automatically. For more information, refer to the Help for your operating system.

STEP 3 Start a web browser on your computer.

STEP 4 In the Address bar, enter the IP address of the ATA.

• SPA112: Use the ATA’s IVR or your router’s configuration utility to find the

dynamically assigned IP address of the ATA. For information about the IVR, see Using

the IVR for Administration, page 15.

• SPA122: In the Address bar, enter: 192.168.15.1

Note: 192.168.15.1 is the default local IP address of the ATA.

STEP 5 To log in for the first time, enter the default username, admin, and the default password,

admin. The password is case sensitive.

STEP 6 Enter the Connection Type and settings required by your Internet Service Provider. Types

include DHCP (the default option), Static IP, and PPPoE (required for most DSL service).

After entering these settings, click Submit to establish your Internet connection.

STEP 7 Use the menus to configure your settings, as needed.

Getting Started

Configuration and Management of the ATA

Cisco SPA100 Series Administration Guide 15

Using the IVR for Administration

An IVR system is available to help you to configure and manage your ATA. You can use the

telephone keypad to select options and to make your entries.

To access the IVR menu:

STEP 1 Connect an analog phone to the Phone port of the ATA.

STEP 2 Press the star key four times: ****

STEP 3 After the greeting plays, press the keys on the phone keypad to select your options.

STEP 4 Enter the code for the desired action. See the IVR Actions table for details.

TIPS:

• Enter the numbers slowly, listening for the audio confirmation before entering the next

number.

• After you select an option, press the # (pound) key.

• To exit the menu, hang up the telephone or enter 3948# to exit.

• After entering a value, such as an IP address, press the # (pound) key to indicate that

you have finished your selection. To save the new setting, press 1. To review the new

setting, press 2. To re-enter the new setting, press 3. To cancel your entry and return to

the main menu, press * (star).

• While entering a value, you can cancel the changes by pressing the * (star) key twice

within half a second. Be sure to press the key quickly, or the * will be treated as a

decimal point entry.

• If the menu is inactive for more than one minute, the ATA times out. You will need to

re-enter the menu by pressing the star key four times: ****. Your settings take effect

after you hang up the telephone or exit the IVR. The ATA may reboot at this time.

• To enter the decimal points in an IP address, press the * (star) key. For example, to

enter the IP address 191.168.1.105, perform the following tasks:

–Press these keys: 191*168*1*105.

–Press the # (pound) key to indicate that you have finished entering the IP address.

–Press 1 to save the IP address or press the * (star) key to cancel your entry and

return to the main menu.

Getting Started

Configuration and Management of the ATA

Cisco SPA100 Series Administration Guide 16

IVR Actions

IVR Action Menu

Option

Choices and Instructions

Enter IVR Menu ****

Check Internet Connection

Type

100

Set Internet Connection Type 101 DHCP: 0

Static IP: 1

PPPoE: Press 2

PPPoE, DHCP: Press 3

DHCP, PPPoE: Press 4

Check Internet IP Address

(WAN port)

110

Set Static IP Address (WAN) 111 Enter the IP address by using

numbers on the telephone key

pad. Use the * (star) key when

entering a decimal point.

Note: This option is available

only after you choose Static IP

as the Internet Connection

Type, through option 101.

Check Network Mask 120

Set Network Mask 121

To enter the value, press

numbers on the telephone key

pad. Press the * (star) key to

enter a decimal point.

Note: This option is available

only after you choose Static IP

as the Internet Connection

Type, through option 101.

Check Gateway IP Address 130

Getting Started

Configuration and Management of the ATA

Cisco SPA100 Series Administration Guide 17

Set Gateway IP Address 131 To enter the value, press

numbers on the telephone key

pad. Press the * (star) key to

enter a decimal point.

Note: This option is available

only after you choose Static IP

as the Internet Connection

Type, through option 101.

Check MAC Address 140

Check Firmware Version 150

Check Primary DNS Server

Setting

160

Set Primary DNS Server 161 To enter the value, press

numbers on the telephone key

pad. Press the * (star) key to

enter a decimal point.

Note: This option is available

only after you choose Static IP

as the Internet Connection

Type, through option 101.

Check Internet web server port 170

SPA122 only: Check LAN IP

address (Ethernet port)

210

Announce Line 1 SIP

Transport

1910

Set Line 1 SIP Transport 1911 0: UDP

1: TCP

2: TLS

Check Line 2 SIP Transport 1920

Set Line 2 SIP Transport 1921 0: UDP

1: TCP

2: TLS

Exit IVR 3948

Allow or prevent WAN access

to the administration web

server

7932 1: Enable

0: Disable

IVR Action Menu

Option

Choices and Instructions

Getting Started

Mounting the ATA

Cisco SPA100 Series Administration Guide 18

Mounting the ATA

You can place the ATA on a desktop or mount it on a wall.

CAUTION To prevent the ATA from overheating, do not operate it in an area that exceeds an ambient

temperature of 104°F (40°C).

Desktop Placement

Place the ATA on a flat surface near an electrical outlet.

WA RN ING Do not place anything on top of the ATA; excessive weight could damage it.

Wall Mounting

The ATA has two wall-mount slots on the bottom panel. To mount the ATA on a wall, you

need mounting hardware (not included). Suggested hardware is illustrated (not true to scale).

Factory Reset of Unit

WARNING: All non-default

settings will be lost. This

includes network and service

provider data.

73738

RESET

When prompted, press 1 to

confirm, or press * (star) to

cancel. After you hear “Option

successful,” hang up the phone.

The ATA reboots.

Reboot of Voice System 732668

REBOOT

After you hear “Option

successful,” hang up the phone.

The ATA reboots.

IVR Action Menu

Option

Choices and Instructions

Getting Started

Mounting the ATA

Cisco SPA100 Series Administration Guide 19

Recommended hardware (not included): Two number-six pan-head tapping screws, 5/8-in.

length, with anchors for sheet rock installation.

WA RN ING Insecure mounting might damage the ATA or cause injury. Cisco is not responsible for damages

incurred by insecure wall-mounting.

To mount the unit to the wall:

STEP 1 Determine where you want to mount the unit. Verify that the surface is smooth, flat, dry, and

sturdy.

STEP 2 Drill two pilot holes into the surface 58 mm apart (about 2.28 in.).

STEP 3 Insert a screw into each hole, leaving a gap of 5 mm (0.1968 in.) between the underside of

each screw head and the surface of the wall.

STEP 4 Place the unit wall-mount slots over the screws and slide the unit down until the screws fit

snugly into the wall-mount slots.

5/8 in. (15.8 mm)

Getting Started

Elements of the User Interface

Cisco SPA100 Series Administration Guide 21

Elements of the User Interface

Before you use your ATA, become familiar with the following features of the user interface.

Screen Elements

Configuration Utility Icons

Many configuration pages provide the following icons for common tasks.

Component Description

1. Menu Bar

(top)

Provides access to the modules of the configuration

utility. Click a menu to view the options in the

navigation tree.

2. Navigation Tree

(left panel)

Provides access to the configuration pages within the

selected module. Click a category heading to view the

list of features. Click a link to open the configuration

page.

3. Configuration

Page

(main area)

Settings for the selected feature.

Icon Description

Edit Icon The Edit icon lets you edit an existing item from a list. After

making your changes, click the Submit button to save your

changes.

Add Item Icon The Add Item icon lets you add an item to a list. After you have

created a new item, click the Submit button to save the new

item.

Delete Item Icon The Delete Item icon lets you delete an item from a list. After

you have deleted an item, click the Submit button to save your

changes.

Getting Started

Elements of the User Interface

Cisco SPA100 Series Administration Guide 22

Saving the Settings

Your settings on a configuration page are not saved until you click the Submit button. When

you navigate to another page, any unsaved settings are abandoned. Changes cannot be saved

while calls are in progress. Try again when the phones are idle.

To clear the settings without saving them, you can click the Cancel button.

Help

To view information about the configuration pages, click the Help link near the top right

corner of the configuration utility. You can then use the table of contents to find topics of

interest.

Logout

To exit the configuration utility, click the Logout link near the top right corner of the window.

The Login page appears. You can close the browser window.

Cisco SPA100 Series Administration Guide 23

Quick Setup for Voice over IP Service

The Quick Setup page is displayed automatically when you first log on ATA. You can use this

page to quickly configure connectivity to your provider’s Voice over IP network for your

analog phones.

NOTE Connecting to your service provider’s network requires Internet connectivity. With the default

network settings, your ATA should have Internet connectivity when you connect a cable from

the WAN port of the ATA to a port on your router or broadband network device. For more

information, see Internet Settings, page 26.

STEP 1 For Line 1 and Line 2, specify the settings for the phone services to be used by a analog (FXS)

phones or fax machines that are connected to the PHONE1 and PHONE2 ports.

• Proxy: Enter the domain name or URL of the service provider’s proxy server.

• Display Name: Enter the name that you want to use to identify your account. This name

typically is used as your Caller ID name.

• User ID: Enter the user ID that is required to log in to your Internet account.

• Password: Enter the password that is required to log in to your Internet account.

• Dial Plan in (Line section only): Keep the default settings (recommended) or edit the

dial plan to suit your site. For more information, see Configuring Dial Plans, page 138.

STEP 2 Click Submit to save your settings. The voice service will restart.

STEP 3 To verify your progress, perform the following tasks:

a. Click Voice in the menu bar, and then click Info in the navigation tree. Verify that the

Registration State is Registered for Line 1 and Line 2 Status.

If the line is not registered, you may need to refresh the browser several times because it can

take a few seconds for the registration to complete. Also verify that your Internet Settings,

including DNS server settings, are configured according to the information from your ISP.

For more information, see Internet Settings, page 26.

Quick Setup for Voice over IP Service

Cisco SPA100Series Administration Guide 24

b. Use an external phone to place an inbound call to the telephone number that was assigned

by your ITSP. Verify that the phone rings and you have two-way audio on the call.

Cisco SPA100 Series Administration Guide 25

Configuring the Network

This chapter describes how to configure the network settings for your ATA. It includes the

following sections:

•Basic Setup

• Advanced Settings

• Application (SPA122 Only)

Basic Setup

Use the Network Setup > Basic Setup pages to configure your Internet connection, local

network settings (SPA122 only), and your time settings.

• Network Service (SPA122 Only)

• Internet Settings

• Network Settings for the LAN and DHCP Server (SPA122 Only)

• Time Settings

Network Service (SPA122 Only)

Use the Network Setup > Basic Setup > Network Service page to configure the operating

mode of the SPA122.

After making changes, click Submit to save your settings, or click Cancel to redisplay the page

with the saved settings.

You can configure the ATA to operate in one of the following modes:

• NAT: Network Address Translation (NAT) is a function that allows multiple devices on

a private network to share a public, routable IP address to establish connections over

the Internet. To enable Voice over IP service to co-exist with NAT, some form of NAT

Configuring the Network

Basic Setup

Cisco SPA100Series Administration Guide 26

traversal is required, either on the ATA or another network device. Use this option if

your ATA connects to one network on the WAN port (10.0.0.0 for example) and to

another network on the LAN port (192.168.0.0 for example). This option is selected by

default and is suitable for most deployments.

• Bridge: Bridged mode is used if the ATA is acting as a bridge device to another router.

Choose this option if your ATA bridges a network (10.0.0.0 for example) to its LAN

port (with connected devices also in the 10.0.0x range).

Internet Settings

Use the Network Setup > Basic Setup > Internet Settings page to set up your Internet

connection.

Enter the settings as described in the table. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Internet Connection Type

Field Description

Connection Type Specify the Internet addressing method that your ISP requires.

Default setting: Automatic Configuration - DHCP

• Automatic Configuration - DHCP: Use this setting if

your ISP dynamically provides an IP address. No

additional settings are required on this page.

• Static IP: Use this setting if your ISP assigned a static/

permanent IP address. Complete the fields that appear.

See more information below.

• PPPoE (DSL service): Some DSL-based ISPs use PPPoE

(Point-to-Point Protocol over Ethernet) to establish

Internet connections. If you are connected to the Internet

through a DSL line, check with your ISP to see if they

use PPPoE. Complete the fields that appear. See more

information below.

Configuring the Network

Basic Setup

Cisco SPA100Series Administration Guide 27

Static IP Settings • Internet IP Address and Subnet Mask: Enter the IP

address and subnet mask that was assigned to your

account by your service provider. This address is seen by

external users on the Internet.

• Default Gateway: Enter the Gateway IP Address that

was provided by your ISP.

If needed, you can adjust the MTU and Optional Settings, as

described below.

PPPoE Settings • User Name and Password: Enter the user name and

password that you use to log into your ISP network

through a PPPoE connection.

• Service Name: If provided by your ISP, enter the Service

Name.

• Connect on Demand: You can configure the ATA to

disconnect your Internet connection after a specified

period of inactivity (Max Idle Time). If your Internet

connection has been terminated due to inactivity, this

feature enables the ATA to automatically re-establish

your connection as soon as you attempt to access the

Internet again. If you choose this option, also set the Max

Idle Time.

• Keep Alive: This option keeps you connected to the

Internet indefinitely, even when your connection sits

idle. If you choose this option, also set the Redial Period,

which is the interval at which the ATA verified Internet

connectivity. The default period is 30 seconds.

If needed, you can adjust the MTU and Optional Settings, as

described below.

MTU The Maximum Transmission Unit (MTU) setting specifies the

largest protocol data unit (in bytes) permitted for network

transmission. Generally, a larger MTU means greater efficiency.

However, a larger packet may cause delays for other traffic and

is more likely to become corrupted. In most cases, you should

keep the default setting, Auto, to allow the ATA to choose the

appropriate MTU. To specify the MTU, select Manual, and then

enter the number of bytes.

Field Description

Configuring the Network

Basic Setup

Cisco SPA100Series Administration Guide 28

Optional Settings

Feature Description

Host Name The name of the ATA. The default value is the model number.

Your ISP may specify a host name to use.

Domain Name The domain name, if specified by your ISP. Otherwise, leave the

field blank.

DNS Server Order Choose the preferred method for choosing a DNS server.

• DHCP-Manual—The DNS server settings from the

network server will take precedence, and your entries in

the DNS fields below will be used only as a backup.

• Manual-DHCP—Your entries in the DNS fields below

will take precedence, and the DNS server settings from

the network server will be used as a backup.

• Manual—Your entries in the DNS fields below will be

used to choose a DNS server.

Primary DNS Enter the IP address of the primary Domain Name Service (DNS)

server to use for domain name resolution. Keep the default entry,

0.0.0.0, to use the primary DNS server that is specified for the

WAN connection.

Secondary DNS Enter the IP address of the secondary Domain Name Service

(DNS) server to use for domain name resolution. Keep the

default entry, 0.0.0.0, to use the secondary DNS server that is

specified for the WAN connection.

Configuring the Network

Basic Setup

Cisco SPA100Series Administration Guide 29

Network Settings for the LAN and DHCP Server (SPA122 Only)

Use the Network Setup > Basic Setup > Network Settings page to set the IP address and

subnet mask for your local network. Also configure the settings for the built-in DHCP server

(SPA122 only).

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Router IP

Enter the Local IP Address and Subnet Mask for your local network. The default setting is

192.168.15.1 with a subnet mask of 255.255.255.0.

DHCP Server Setting

Field Description

DHCP Server The ATA can use the built-in DHCP server to dynamically

assign IP addresses to connected devices. Click Enabled to

enable the DHCP server, or click Disabled to disable this

feature.

Default setting: Enabled

IP Reservation: Click the Show DHCP Reservation button to view and manage

the DHCP client list. Click the Hide DHCP Reservation button

to hide the list. When the list is displayed, you can perform the

following tasks:

• To reserve a static IP address for a current DHCP client:

Check the box for the client in the Select Clients from

DHCP Tables list. Click Add Clients. The selected

clients are added to the Clients Already Reserved list.

These clients have static IP addresses that do not change.

• To add a client that is not in the Select Clients from

DHCP Tables list: Type a name for the client in the Enter

Client Name box. Enter an IP address for this client in

the Assign IP Address box. Enter the MAC address in

the following format: 00:00:00:00:00:00. Click Add.

• To remove a client from the Clients Already Reserved

list: Check the box for the client. Click Remove.

Configuring the Network

Basic Setup

Cisco SPA100Series Administration Guide 30

Default Gateway Enter the IP address of the default gateway to be used by the

DHCP clients.

Default setting: 192.168.15.1 (the IP address of the ETHERNET

(LAN) interface)

Starting IP Address Enter the first address in the range of addresses to be assigned

dynamically by the DHCP server.

Default setting: 192.168.15.100

Maximum DHCP

Users

Enter the maximum number of devices that can dynamically

receive, or “lease,” DHCP addresses from the DHCP server.

Default setting: 50

IMPORTANT: Typically, the ATA can support up to five

connected computers for business-related tasks such as web

browsing and viewing email. The ATA is not designed to

support streaming music, video, games, or other network traffic-

intensive tasks.

Client Lease Time Enter the number of minutes that a dynamically assigned IP

address can be in use, or “leased.” After this time elapses, a

client device has to request a DHCP lease renewal. Use 0 to

represent 1 day, 9999 never expire.

Default setting: 0

Field Description

Configuring the Network

Basic Setup

Cisco SPA100Series Administration Guide 31

Option 66 Provides provisioning server address information to hosts that

request this option. Server information can be defined in one of

three ways:

• None: The ATA uses its own TFTP server to source

provisioning files, so it returns its own local IP address

to the client.

• Remote TFTP Server: The ATA was configured by using

this method, and received server information through

Option 66 on its WAN interface. In response to client

requests, it provides the remote TFTP server

information.

• Manual TFTP Server: Allows the manual configuration

of a configuration server address. While this option is

typically used to provide either an IP address or a fully

qualified hostname, the ATA will also accept and offer a

full URL including protocol, path and filename to meet

to requirements of specific clients.

Default setting: None

TFTP Server If you chose Manual TFTP Server for Option 66, enter the IP

address, hostname, or URL of the TFTP server that is used to

configure the ATA.

Default setting: blank

Option 67 Provides a configuration/bootstrap filename to hosts that request

this option. This option is used in conjunction with option 66 to

allow a client to form an appropriate TFTP request for the file.

Default setting: blank

Option 159 Provides a configuration URL to clients that request this option.

An option 159 URL defines the protocol and path information

by using an IP address for clients that cannot use DNS. For

example:

https://10.1.1.1:888/configs/bootstrap.cfg

Default setting: blank

Field Description

Configuring the Network

Basic Setup

Cisco SPA100Series Administration Guide 32

Time Settings

Use the Network Setup > Basic Setup > Time Settings page to set the system time for the ATA.

By default, the system time is set automatically by using a Network Time Protocol (NTP)

server. You can configure the system time manually. In addition, you can use this page to

specify your time zone, enable Daylight Saving adjustments, and modify related settings.

After making changes, click Submit to save your settings, or click Cancel to redisplay the page

with the saved settings.

User Manual

If you prefer to set the system manually rather than automatically obtaining the settings from

an NTP server, click User Manual and then enter the date and time.

Option 160 Provides a configuration URL to clients that request this option.

An option 160 URL defines the protocol and path information

by using a fully qualified domain name for clients that can use

DNS. For example:

https://myconfigs.cisco.com:888/configs/bootstrap.cfg

Default setting: blank

DNS Proxy When enabled, the DNS proxy relays DNS requests to the

current public network DNS server for the proxy, and replies as

a DNS resolver to the client device on the network. Click

Enabled to enable this feature, or click Disabled to disable it. If

DNS proxy is disabled, then DHCP clients will be offered DNS

server information by using the Static DNS servers, if defined,

or by using the using the servers specified for the INTERNET

(WAN) interface.

Default setting: Enabled

Field Description

Date Enter the date in the following order: four-digit year, month, day.

Time Enter the time in the following order: hour (from 1 to 24),

minutes, and seconds.

Field Description

Configuring the Network

Advanced Settings

Cisco SPA100Series Administration Guide 33

Time Zone

To use a time server to establish the time settings, select Time Zone. Then complete the fields

in this section.

Advanced Settings

Use the Network Setup > Advanced Settings pages to configure features including port flow

control, MAC address cloning, VPN passthrough, and VLAN.

• Port Setting (SPA122 Only)

• MAC Address Clone (SPA122 Only)

• VPN Passthrough (SPA122 Only)

•VLAN

• CDP & LLDP

Field Description

Time Zone Choose the time zone for the site where the ATA is in operation.

Default setting: (GMT-08:00) Pacific Time (USA & Canada)

Adjust Clock for

Daylight Saving

Changes

Check the box if you want to automatically adjust the time when

Daylight Savings Time is in effect. Otherwise, uncheck the box.

Default setting: Enabled

Time Server Address To use the ATA’s default Network Time Protocol (NTP) server,

select Auto from the drop-down list. This is the default setting.

If you want to specify the NTP server, select Manual, and then

enter the NTP server address.

Default setting: Auto

Resync Timer Enter the Resync timer interval value (in seconds). This timer

controls how often the ATA resynchronizes with the NTP server.

Default setting: 3600 seconds

Auto Recovery After

Reboot

Choose this option to allow the ATA to automatically reconnect

to the time server after a system reboot.

Default setting: Disabled

Configuring the Network

Advanced Settings

Cisco SPA100Series Administration Guide 34

Port Setting (SPA122 Only)

Use the Network Setup > Advanced Settings > Port Setting page to set the ETHERNET

(LAN) port attributes.

After making changes, click Submit to save your settings, or click Cancel to redisplay the page

with the saved settings.

MAC Address Clone (SPA122 Only)

A MAC address is a 12-digit code assigned to a unique piece of hardware for identification

purposes. Some ISPs require that you register a MAC address in order to access the Internet. If

you previously registered your account with another MAC address, it may be convenient to

assign that MAC address to your ATA. You can use the Network Setup > Advanced Settings

> MAC Address Clone page to assign a MAC address that you previously registered with your

Service Provider.

After making changes, click Submit to save your settings, or click Cancel to redisplay the page

with the saved settings.

Field Description

Flow Control Flow control is a mechanism that temporarily stops the

transmission of data on a port. For example, a situation might

arise where a sending station (computer) is transmitting data

faster than some other part of the network (including the

receiving station) can accept. The overwhelmed network

element will halt the transmission of the sender for a specified

period of time.

Choose Enabled to enable this feature, or choose Disabled to

disable this feature.

Default setting: Enabled

Speed Duplex Choose the duplex mode. You can select from Auto-negotiate,

10 Half, 10 Full, 100 Half and 100 Full. Cisco recommends

choosing Auto-negotiate to automatically select the appropriate

mode for the traffic. Use caution with other settings. Problems

can result if you choose a setting that is not appropriate for the

network devices.

Default setting: Auto-negotiate

Configuring the Network

Advanced Settings

Cisco SPA100Series Administration Guide 35

VPN Passthrough (SPA122 Only)

Use the Network Setup > Advanced Settings > VPN Passthrough page to configure VPN

passthrough for IPsec, PPTP, and L2TP protocols. Use this feature if there are devices behind

the ATA that need to set up IPsec tunnels independently. For example, a device may need to

use a VPN tunnel to connect to another router on the WAN.

By default, VPN Passthrough is enabled for IPsec, PPTP, and L2TP.

After making changes, click Submit to save your settings, or click Cancel to redisplay the page

with the saved settings.

Field Description

MAC Clone Click Enabled to enable MAC address cloning, or click Disabled

to disable this feature.

Default setting: Disabled.

MAC Address Enter the MAC address that you want to assign to your ATA. If

your computer’s MAC address is the address that you previously

registered for your ISP account, click Clone Your PC’s MAC.

Your computer’s MAC address appears in the MAC Address

field.

Default setting: the current MAC address of your ATA

Field Description

IPsec Passthrough Internet Protocol Security (IPsec) is a suite of protocols used to

implement secure exchange of packets at the IP layer. Click

Enabled to enable this feature, or click Disabled to disable it.

Default setting: Enabled

PPTP Passthrough Point-to-Point Tunneling Protocol (PPTP) allows the Point-to-

Point Protocol (PPP) to be tunneled through an IP network. To

disable PPTP Passthrough, select Disabled. Default setting:

Enabled

L2TP Passthrough Layer 2 Tunneling Protocol is the method used to enable Point-

to-Point sessions via the Internet on the Layer 2 level. Click

Enabled to enable this feature, or click Disabled to disable it.

Default setting: Enabled

Configuring the Network

Application (SPA122 Only)

Cisco SPA100Series Administration Guide 36

VLAN

Use the Network Setup > Advanced Settings > VLAN page to assign a VLAN ID to your

network. For example, your call control system may require a particular voice VLAN ID.

After making changes, click Submit to save your settings, or click Cancel to redisplay the page

with the saved settings.

CDP & LLDP

Device discovery protocols enable directly connected devices to discover information about

each other. You may wish to enable these protocols to allow your network management system

to learn about your ATA and endpoints. Use the Network Setup > Advanced Settings >

CDP & LLDP page to specify the settings for Cisco Discovery Protocol (CDP) and the Link

Layer Discovery Protocol (LLDP). When a discovery protocol is enabled, the ATA sends

periodic messages to a multicast address and also listens to the periodic messages sent by other

devices that use that protocol.

After making changes, click Submit to save your settings, or click Cancel to redisplay the page

with the saved settings.

Application (SPA122 Only)

Use the Network Setup > Application pages to support voice service and any servers that you

host for public access.

• Quality of Service (QoS) (SPA122 Only)

• Port Forwarding (SPA122 Only)

• DMZ (SPA122 Only)

Field Description

Enable VLAN Click Enabled to enable a VLAN, or click Disabled to disable

this feature. Default setting: Disabled

VLAN ID The VLAN ID can be any numeral from 1 through 4094. When

VLAN is enabled, the default setting is 1.

Configuring the Network

Application (SPA122 Only)

Cisco SPA100Series Administration Guide 37

Quality of Service (QoS) (SPA122 Only)

Use the Network Setup > Application > QoS page to set the upstream bandwidth to suit your

broadband service. This feature is enabled by default and helps to ensure that voice is

prioritized during periods of heavy network traffic.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Port Forwarding (SPA122 Only)

Use the Network Setup > Application > Port Forwarding page if you need to explicitly allow

access to specific ports from external devices.

List of Port Forwarding

To add a port forwarding rule, click Add Entry. To edit a port forwarding rule, select it in the

list and then click the pencil icon. To remove a port forwarding rule, click the delete icon. For

more information, see Manually Adding Port Forwarding (SPA122 Only), page 38.

Field Description

QoS Policy Click Always On to enable QoS settings at all times, or click On

When Phone In Use to enable it only when there is voice traffic.

Default setting: On When Phone In Use

Upstream Bandwidth Enter the maximum available upstream bandwidth value

specified by your Internet Service Provider.

Default setting: 10000 kbps

IMPORTANT: Do not overstate the upstream bandwidth that

you receive from your service provider. Setting this value higher

than the available service bandwidth can result in traffic being

dropped arbitrarily in the service provider's network.

Field Description

Number An identification number for the port forwarding rule.

Type The type of rule: Single Port Forwarding or Port Range Forwarding.

Status The status of the rule: Enabled or Disabled.

Configuring the Network

Application (SPA122 Only)

Cisco SPA100Series Administration Guide 38

Port Forwarding Details

To display the details, click an entry in the List of Port Forwarding.

Manually Adding Port Forwarding (SPA122 Only)

Use this page to enter the port forwarding settings for an application.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Application The application that uses this rule to access a network resource.

Field Description

External Port The port that external clients will use to set up this connection.

Internal Port The port that the ATA uses when forwarding traffic to the internal server.

Protocol The protocol that is used: TCP or UDP.

IP Address The IP address of the internal server that is accessed by this rule.

Field Description

Port Forwarding Type Choose the type of port forwarding:

• Single Port Forwarding: Forwards traffic for a specified

port to the same or an alternative port on the target server

in the LAN.

• Port Range Forwarding: Forwards traffic to a range of

ports to the same ports on the target server in the LAN.

see the Internet application’s documentation for the

required ports or ranges.

Application Name For single port forwarding, choose a common application from

the drop-down list (such as Telnet, or DNS).

To add an application that is not on the list, choose Add a new

name, and then enter the name in the Enter a Name field.

Field Description

Configuring the Network

Application (SPA122 Only)

Cisco SPA100Series Administration Guide 39

Enter a Name If you chose Port Range Forwarding, or if you chose Add a new

name in the Application Name list for Single Port Forwarding,

enter a name to identify the application.

External Port, Internal

Port

For Single Port Forwarding, specify the ports to use. For

simplicity, the internal and external port numbers will often be

the same. However, different external port numbers could be

used to differentiate traffic of the same application type intended

for different internal servers, or to promote privacy through the

use of non-standard ports.

• External port: For single port forwarding, enter the port

number that external clients will use to set up a

connection with the internal server.

• Internal port: For single port forwarding, enter the port

number that the ATA uses when forwarding traffic to the

internal server.

The correct entries appear automatically if you choose a

standard application from the Application Name list for Single

Port Forwarding.

Start - End Port For Port Range Forwarding, specify the range of ports to use.

Valid values are from 1 to 65535.

Protocol Select the protocol(s) that can be forwarded: TCP, UDP, or TCP

and UDP.

IP Address Enter the IP address of the local server that will receive

forwarded traffic.

To ensure correct forwarding of traffic, local servers must either

be configured with a static IP address, or be assigned a reserved

IP address through DHCP. Use the Interface Setup > LAN

> DHCP Server page to reserve IP addresses. See Network

Settings for the LAN and DHCP Server (SPA122 Only),

page 29.

Enabled Check the box to enable this port forwarding rule, or uncheck

the box to disable it. Default setting: Disabled

Field Description

Configuring the Network

Application (SPA122 Only)

Cisco SPA100Series Administration Guide 40

DMZ (SPA122 Only)

Use the Network Setup > Application > DMZ page if you need to allow a local device to be

exposed to the Internet for a special-purpose service.

The specified network device must have its DHCP client function disabled and must have a

reserved IP address (also known as a static IP address) to ensure that it is reachable at the

specified IP address. To reserve an IP address for a device, see Network Settings for the LAN

and DHCP Server (SPA122 Only), page 29.

NOTE A Demilitarized Zone (DMZ) is similar to Port Range Forwarding. Both features allow Internet

traffic to access a resource on your private network. However, Port Range Forwarding is more

secure because it only opens the ports that you specify for an application. DMZ hosting opens

all the ports of one device, exposing it to the Internet.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Field Description

Status Click Enabled to enable this feature, or click Disabled to disable

it. Default setting: Disabled

Private IP Specify the local IP address of the device that can be accessed

through the DMZ.

Cisco SPA100 Series Administration Guide 43

Configuring the Voice Settings

This chapter describes how to configure the voice settings and voice services for the ATA. It

includes the following sections:

• Information

•System

•SIP

•Provisioning

•Regional

• Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

• User 1 and User 2

NOTE For additional information, see Appendix 1, “Advanced Options for Voice Services.”

Information

Use the Voice > Information page to view information about the ATA voice application.

Product Information

Field Description

Product Name Model number/name.

Serial Number Product serial number.

Software Version Software version number.

Hardware Version Hardware version number.

Configuring the Voice Settings

Information

Cisco SPA100 Series Administration Guide 44

System Status

MAC Address MAC Address. For example: 8843E1657936.

Client Certificate Status of the client certificate, which can indicate if the ATA was

authorized by your ITSP.

Customization Used for Remote Configuration by service providers who deploy

the ATA to their customers.

• Open: Not a Remote Configuration unit. This ATA can be

configured by using the configuration utility.

• Pending: This Remote Configuration unit has not yet

connected to the server to get its profile.

• Customized Value: This Remote Configuration unit has

received its profile from the server. For Example:

ISP_Name

Field Description

Current Time Current date and time of the system; for example, 10/3/2003

16:43:00. Set the system time by using the Network Setup > Time

Settings page.

Elapsed Time Total time elapsed since the last reboot of the system; for example,

25 days and 18:12:36.

RTP Packets Sent Total number of RTP packets sent (including redundant packets)

RTP Bytes Sent Total number of RTP bytes sent.

RTP Packets Recv Total number of RTP packets received (including redundant

packets)

RTP Bytes Recv Total number of RTP bytes received.

SIP Messages Sent Total number of SIP messages sent (including retransmissions)

SIP Bytes Sent Total number of bytes of SIP messages sent (including

retransmissions)

SIP Messages Recv Total number of SIP messages received (including

retransmissions)

Field Description

Configuring the Voice Settings

Information

Cisco SPA100 Series Administration Guide 45

Line 1/Line 2 Status

SIP Bytes Recv Total number of bytes of SIP messages received (including

retransmissions)

External IP The External IP address used for NAT mapping.

Field Description

Hook State The hook state of the port: On or Off.

Registration State Indicates if the line has registered with the SIP proxy.

Last Registration At Last date and time the line was registered.

Next Registration In The number of seconds before the next registration renewal.

Message Waiting Indicates whether you have new voice mail waiting.

Indicates Yes when a message is received.

Mapped SIP Port Port number of the SIP port mapped by NAT.

Call Back Active Indicates whether or not a call back request is in progress. Options

are either yes or no.

Last Called Number The phone number that was most recently called through this port.

Last Caller Number The originating phone number of the call that was most recently

received through this port.

Call 1 and 2 State Indicates the state of calls.

Call 1 and 2 Tone The type of tone used by the call.

Call 1 and 2 Encoder The codec used for encoding.

Call 1 and 2 Decoder The codec used for decoding.

Call 1 and 2 FAX The status of the fax mode.

Call 1 and 2 Type The direction of the call. May take one of the following values:

• Inbound

• Outbound

Field Description

Configuring the Voice Settings

Information

Cisco SPA100 Series Administration Guide 46

Custom CA Status

Call 1 and 2 Remote

Hold

Indicates whether the far end has placed the call on hold.

Call 1 and 2 Callback Indicates whether the call was triggered by a call back request.

Call 1 and 2 Peer

Name

The name of the peer phone.

Call 1 and 2 Peer

Phone

The phone number of the peer phone.

Call 1 and 2 Duration The duration of the call.

Call 1 and 2 Packets

Sent

The number of packets sent

Call 1 and 2 Packets

Recv

The number of packets received.

Call 1 and 2 Bytes

Sent

The number of bytes sent.

Call 1 and 2 Bytes

Recv

The number of bytes received.

Call 1 and 2 Decode

Latency

The number of milliseconds for decoder latency.

Call 1 and 2 Jitter The number of milliseconds for receiver jitter

Call 1 and 2 Round

Trip Delay

The number of milliseconds for delay.

Call 1 and 2 Packets

Lost

The number of packets lost.

Call 1 and 2 Packet

Error

The number of invalid packets received.

Field Description

Custom CA Provisioning

Status

The status of the latest custom CA (Certificate Authority)

certificate download.

Field Description

Configuring the Voice Settings

System

Cisco SPA100 Series Administration Guide 47

System

Use the Voice > System page to configure general voice system settings and to enable logging

by using a syslog server. (Logging also can be configured in the Administration > Logging

pages. For more information, see Logging, page 113.)

Requirements for Logging

• You need a computer that is on the same subnetwork as the ATA, to capture the log

files. This computer needs to be running a syslog daemon. Enter the IP address and the

port of this computer in the Syslog Server and Debug Server fields. Default port is 514.

• You can deploy a syslog server to receive syslog messages from the ATA, which acts as

a syslog client. The syslog client device uses the syslog protocol to send messages,

based on its configuration, to a syslog server. The syslog messages can be accessed by

reviewing the "syslog.514.log" file which is the default name resides in the same

directory as the slogsrv.exe syslog server application.

• Partners can download the Syslog Server for SPA Devices by using the link below

(login required):

www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6788/phones/ps10499/

syslog_server_for_spa_devices.zip

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

System Configuration

Custom CA Info The successfully downloaded CA information, or “Not

Installed” if no custom CA certificate was installed.

Default setting: Not Installed

Field Description

Restricted Access

Domains

Domain that Cisco IP phones responds to SIP messages only from

the identified servers. Applicable to Line 1.

IVR Admin Passwd Password for the administrator to manage the ATA by using the

built-in IVR through a connected phone.

Configuring the Voice Settings

System

Cisco SPA100 Series Administration Guide 48

Miscellaneous Settings

Network Startup

Delay

The number of seconds of delay between restarting the voice

module and initializing network interface.

Default setting: 3

Field Description

DNS Query TTL

Ignore

In DNS packages, the server will suggest a TTL value to the client;

if this parameter is set to yes, the value from the server will be

ignored.

Default setting: no

Syslog Server Specify the syslog server domain name/IP and port. This feature

specifies the server for logging ATA system information and

critical events. If both Debug Server and Syslog Server are

specified, Syslog messages are also logged to the Debug Server.

Default setting: blank

Debug Server The debug server domain name/IP and port. This feature specifies

the server for logging debug information. The level of detailed

output depends on the debug level parameter setting.

Default setting: blank

Debug Level Determines the level of debug information that will be generated.

Select 0, 1, 2, 3, 3+Router, 3+Coma or 1+Coma from the drop-

down list. The higher the debug level, the more debug information

will be generated. Level 0 means that no information will be

collected. Levels 1, 2 & 3 generate messages related to the voice

ports only. Level 3+Router generates debug content for both voice

and router components.

Levels 1/3+ Coma generates vendor’s cordless debug content and

voice component.

Default setting: 3

Syslog Prefix Prefixes additional information to syslog with configuration set.

Default setting: blank

Field Description

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 49

SIP

Use the Voice > SIP page to configure SIP parameters and values.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

NOTE For a deeper understanding of these fields, refer to Request for Comments (RFC) 3261.

SIP Parameters

Field Description

Max Forward The maximum times a call can be forwarded. The valid range is

from 1 to 255.

Default setting: 70

Max Redirection Number of times an invite can be redirected to avoid an infinite

loop.

Default setting: 5.

Max Auth The maximum number of times (from 0 to 255) a request may be

challenged.

Default setting: 2

SIP User Agent

Name

The User-Agent header used in outbound requests. If empty, the

header is not included. Macro expansion of $A to $D

corresponding to GPP_A to GPP_D allowed.

Default setting: $VERSION

SIP Server Name The server header used in responses to inbound responses.

Default setting: $VERSION

SIP Reg User Agent

Name

The User-Agent name to be used in a REGISTER request. If this

value is not specified, the SIP User Agent Name parameter is also

used for the REGISTER request.

Default setting: blank

SIP Reg Starting

Sequence Number

Defines the SIP Reg message Sequence Number.

Default setting: blank

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 50

SIP Accept Language Accept-Language header used. There is no default (this indicates

that the ATA does not include this header) If empty, the header is

not included.

Default setting: blank

DTMF Relay MIME

Type

The MIME Type used in a SIP INFO message to signal a DTMF

event.

Default setting: application/dtmf-relay.

Hook Flash MIME

Type

The MIME Type used in a SIP INFO message to signal a hook

flash event.

Default setting: application/hook-flash

Remove Last Reg Determines whether or not the ATA removes the last registration

before submitting a new one, if the value is different. Select yes to

remove the last registration, or select no to omit this step.

Default setting: no

Use Compact Header Determines whether or not the ATA uses compact SIP headers in

outbound SIP messages. Select yes or no from the drop-down list.

Select yes to use compact SIP headers in outbound SIP messages.

Select no to use normal SIP headers. If inbound SIP requests

contain compact headers, the ATA reuses the same compact

headers when generating the response regardless the settings of the

Use Compact Header parameter. If inbound SIP requests contain

normal headers, the ATA substitutes those headers with compact

headers (if defined by RFC 261) if Use Compact Header parameter

is set to yes.

Default setting: no

Escape Display

Name

Determines whether or not the Display Name is private. Select yes

if you want the ATA to enclose the string (configured in the

Display Name) in a pair of double quotes for outbound SIP

messages.

If the display name includes " or \, these will be escaped

to \" and \\ within the double quotes. Otherwise, select no.

Default setting: no

RFC 2543 Call Hold Configures the type of call hold: a:sendonly or 0.0.0.0. Do not use

the 0.0.0.0 syntax in a HOLD SDP; use the a:sendonly syntax.

Default setting: yes

Field Description

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 51

SIP Timer Values

Mark all AVT

Packets

Select yes if you want all AVT tone packets (encoded for

redundancy) to have the marker bit set for each DTMF event.

Select no to have the marker bit set only for the first packet.

Default setting: yes

AVT Packet Size Indicates the AVT Packet size according to value set in ptime or

fixed 10ms.

Default setting: ptime

SIP TCP Port Min The lowest TCP port number that can be used for SIP sessions.

Default setting: 5060

SIP TCP Port Max The highest TCP port number that can be used for SIP sessions.

Default setting: 5080

CTI Enable Enables or disables the Computer Telephone Interface feature

provided by some servers.

Default setting: no

Keep Referee When

REFER Failed

Set this parameter to yes to configure the phone to

immediately handle NOTIFY sipfrag messages.

You can also configure this parameter in the configuration

file:

<Keep_Referee_When_REFER_Failed ua="na">Yes

</Keep_Referee_When_REFER_Failed>

Caller ID Header Provides the option to take the caller ID from PAID-RPID-FROM,

P-ASSERTEDIDENTITY, REMOTE-PARTY-ID, or FROM

header.

Default setting: PAID-RPID-FROM

Field Description

SIP T1 RFC 3261 T1 value (round-trip time estimate), which can range

from 0 to 64 seconds.

Default setting: 0.5

Field Description

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 52

SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-

INVITE requests and INVITE responses), which can range from 0

to 64 seconds.

Default setting: 4

SIP T4 RFC 3261 T4 value (maximum duration a message remains in the

network), which can range from 0 to 64 seconds.

Default setting: 5

SIP Timer B INVITE time-out value, which can range from 0 to 64 seconds.

Default setting: 32

SIP Timer F Non-INVITE time-out value, which can range from 0 to 64

seconds.

Default setting: 16

SIP Timer H H INVITE final response, time-out value, which can range from 0

to 64 seconds.

Default setting: 32

SIP Timer D ACK hang-around time, which can range from 0 to 64 seconds.

Default setting: 32

SIP Timer J Non-INVITE response hang-around time, which can range from 0

to 64 seconds.

Default setting: 32

INVITE Expires INVITE request Expires header value. If you enter 0, the Expires

header is not included in the request. Range: 0–(2

–1)

Default setting: 240

ReINVITE Expires ReINVITE request Expires header value. If you enter 0, the

Expires header is not included in the request. Range: 0–(2

–1)

Default setting: 30

Reg Min Expires Minimum registration expiration time allowed from the proxy in

the Expires header or as a Contact header parameter. If the proxy

returns a value less than this setting, the minimum value is used.

Default setting: 1

Reg Max Expires Maximum registration expiration time allowed from the proxy in

the Min-Expires header. If the value is larger than this setting, the

maximum value is used.

Default setting: 7200

Field Description

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 53

Response Status Code Handling

Reg Retry Intvl Interval to wait before the ATA retries registration after failing

during the last registration.

Default setting: 30

Reg Retry Long Intvl When registration fails with a SIP response code that does not

match Retry Reg RSC, the ATA waits for the specified length of

time before retrying. If this interval is 0, the ATA stops trying. This

value should be much larger than the Reg Retry Intvl value, which

should not be 0.

Default setting: 1200

Reg Retry Random

Delay

Random delay range (in seconds) to add to Register Retry Intvl

when retrying REGISTER after a failure.

Default setting: 0 (disabled)

Reg Retry Long

Random Delay

Random delay range (in seconds) to add to Register Retry Long

Intvl when retrying REGISTER after a failure.

Default setting: 0 (disabled)

Reg Retry Intvl Cap The maximum value to cap the exponential back-off retry delay

(which starts at Register Retry Intvl and doubles on every

is always at Register Retry Intvl seconds after a failure. If this

feature is enabled, Reg Retry Random Delay is added on top of the

exponential back-off adjusted delay value.

Default setting: 0, which disables the exponential backoff feature.

Field Description

SIT1 RSC SIP response status code for the appropriate Special Information

Tone (SIT) For example, if you set the SIT1 RSC to 404, when the

user makes a call and a failure code of 404 is returned, the SIT1

tone is played. Reorder or Busy tone is played by default for all

unsuccessful response status code for SIT 1 RSC through SIT 4

RSC.

Default setting: blank

SIT2 RSC SIP response status code to INVITE on which to play the SIT2

Tone.

Default setting: blank

Field Description

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 54

RTP Parameters

SIT3 RSC SIP response status code to INVITE on which to play the SIT3

Tone.

Default setting: blank

SIT4 RSC SIP response status code to INVITE on which to play the SIT4

Tone.

Default setting: blank

Try Backup RSC SIP response code that retries a backup server for the current

request.

Default setting: blank

Retry Reg RSC Interval to wait before the ATA retries registration after failing

during the last registration.

Default setting: blank

Field Description

RTP Port Min Minimum port number for RTP transmission and reception.

The RTP Port Min and RTP Port Max parameters should define a

range that contains at least 4 even number ports, such as 100 –106.

Default setting: 16384.

RTP Port Max Maximum port number for RTP transmission and reception.

Default setting: 16482.

RTP Packet Size Packet size in seconds, which can range from 0.01 to 0.16. Valid

values must be a multiple of 0.01 seconds.

Default setting: 0.030

RTP Tx Packet Size

Follows Remote SDP

Enable the Remote pair RTP Packet Size.

Default setting: Yes

Max RTP ICMP Err Number of successive ICMP errors allowed when transmitting

RTP packets to the peer before the ATA terminates the call. If

value is set to 0, the ATA ignores the limit on ICMP errors.

Default setting: 0

Field Description

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 55

SDP Payload Types

RTCP Tx Interval Interval for sending out RTCP sender reports on an active

connection. It can range from 0 to 255 seconds. During an active

connection, the ATA can be programmed to send out compound

RTCP packet on the connection. Each compound RTP packet

except the last one contains a SR (Sender Report) and a SDES

(Source Description) The last RTCP packet contains an additional

BYE packet. Each SR except the last one contains exactly 1 RR

(Receiver Report); the last SR carries no RR. The SDES contains

CNAME, NAME, and TOOL identifiers. The CNAME is set to

<User ID>@<Proxy>, NAME is set to <Display Name> (or

Anonymous if user blocks caller ID), and TOOL is set to the

Vendor/Hardware-platform-software-version. The NTP timestamp

used in the SR is a snapshot of the local time for the ATA, not the

time reported by an NTP server. If the ATA receives a RR from the

peer, it attempts to compute the round trip delay and show it as the

Call Round Trip Delay value (ms) on the Information page.

Default setting: 0

No UDP Checksum Select yes if you want the ATA to calculate the UDP header

checksum for SIP messages. Otherwise, select no.

Default setting: no

Stats In BYE Determines whether the ATA includes the P-RTP-Stat header or

response in a BYE message. The header contains the RTP statistics

of the current call. Select yes or no from the drop-down list.

Default setting: yes

The format of the P-RTP-Stat header is:

P-RTP-State: PS=<packets sent>,OS=<octets sent>,PR=<packets

received>,OR=<octets received>,PL=<packets lost>,JI=<jitter in

ms>,LA=<delay in ms>,DU=<call duration

ins>,EN=<encoder>,DE=<decoder>.

Field Description

NSE Dynamic

Payload

NSE dynamic payload type. The valid range is 96-127.

Default setting: 100

AV T D y n a m i c

Payload

AVT dynamic payload type. The valid range is 96-127.

Default setting: 101

Field Description

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 56

INFOREQ Dynamic

Payload

INFOREQ dynamic payload type.

Default setting: blank

G726r32 Dynamic

Payload

G726r32 dynamic payload type.

Default setting: 2

G729b Dynamic

Payload

G.729b dynamic payload type. The valid range is 96-127.

Default setting: 99

EncapRTP Dynamic

Payload

EncapRTP Dynamic Payload type.

Default setting: 112

RTP-Start-Loopback

Dynamic Payload

RTP-Start-Loopback Dynamic Payload type.

Default setting: 113

RTP-Start-Loopback

Codec

RTP-Start-Loopback Codec. Select one of the following: G711u,

G711a, G726-32, G729a.

Default setting: G711u

NSE Codec Name NSE codec name used in SDP.

Default setting: NSE

AVT Codec Name AVT codec name used in SDP.

Default setting: telephone-event

G711u Codec Name G.711u codec name used in SDP.

Default setting: PCMU

G711a Codec Name G.711a codec name used in SDP.

Default setting: PCMA

G726r32 Codec

Name

G.726-32 codec name used in SDP.

Default setting: G726-32

G729a Codec Name G.729a codec name used in SDP.

Default setting: G729a

G729b Codec Name G.729b codec name used in SDP.

Default setting: G729ab

EncapRTP Codec

Name

EncapRTP codec name used in SDP.

Default setting: encaprtp

Field Description

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 57

NAT Support Parameters

Field Description

Handle VIA received If you select yes, the ATA processes the received parameter in the

VIA header (this value is inserted by the server in a response to any

one of its requests) If you select no, the parameter is ignored.

Select yes or no from the drop-down menu.

Default setting: no

Handle VIA rport If you select yes, the ATA processes the rport parameter in the VIA

header (this value is inserted by the server in a response to any one

of its requests) If you select no, the parameter is ignored. Select yes

or no from the drop-down menu.

Default setting: no

Insert VIA received Inserts the received parameter into the VIA header of SIP

responses if the received-from IP and VIA sent-by IP values differ.

Select yes or no from the drop-down menu.

Default setting: no

Insert VIA rport Inserts the parameter into the VIA header of SIP responses if the

received-from IP and VIA sent-by IP values differ. Select yes or no

from the drop-down menu.

Default setting: no

Substitute VIA Addr Lets you use NAT-mapped IP:port values in the VIA header. Select

yes or no from the drop-down menu.

Default setting: no

Send Resp To Src

Port

Sends responses to the request source port instead of the VIA sent-

by port. Select yes or no from the drop-down menu.

Default setting: no

STUN Enable Enables the use of STUN to discover NAT mapping. Select yes or

no from the drop-down menu.

Default setting: no

STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is

available, the ATA can perform a NAT-type discovery operation

when it powers on. It contacts the configured STUN server, and the

result of the discovery is reported in a Warning header in all

subsequent REGISTER requests. If the ATA detects symmetric

NAT or a symmetric firewall, NAT mapping is disabled.

Default setting: no

Configuring the Voice Settings

SIP

Cisco SPA100 Series Administration Guide 58

Linksys Key System Parameters

STUN Server IP address or fully-qualified domain name of the STUN server to

contact for NAT mapping discovery.

Default setting: blank

EXT IP External IP address to substitute for the actual IP address of the

ATA in all outgoing SIP messages. If 0.0.0.0 is specified, no IP

address substitution is performed.

If this parameter is specified, the ATA assumes this IP address

when generating SIP messages and SDP (if NAT Mapping is

enabled for that line) However, the results of STUN and VIA

received parameter processing, if available, supersede this

statically configured value.

This option requires that you have (1) a static IP address from your

Internet Service Provider and (2) an edge device with a symmetric

NAT mechanism. If the ATA is the edge device, the second

requirement is met.

Default setting: blank

EXT RTP Port Min External port mapping number of the RTP Port Min. number. If

this value is not zero, the RTP port number in all outgoing SIP

messages is substituted for the corresponding port value in the

external RTP port range.

Default setting: blank

NAT Keep Alive

Intvl

Interval between NAT-mapping keep alive messages.

Default setting: 15

Redirect Keep Alive Enables or disables NAT Redirect keep alive messages.

Default setting: no

Field Description

Linksys Key System To enable operation with the Cisco SPA9000, choose yes.

Otherwise, choose no.

Default setting: no

Multicast Address The multicast address for devices in the Cisco SPA9000 voice

network.

Default setting: 224.168.168.168:6061

Field Description

Configuring the Voice Settings

Provisioning

Cisco SPA100 Series Administration Guide 59

Provisioning

Use the Voice > Provisioning page to configure profiles and parameters to provision the ATA

from a remote server.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Configuration Profile

Key System Auto

Discovery

To enable auto-discovery of the Cisco SPA9000 voice system,

choose yes. Otherwise, choose no.

Default setting: yes

Key System IP

Address

The IP address of the Cisco SPA9000.

Default setting: blank

Force LAN Codec If needed, specify a voice codec.

Default setting: none

Station Name Name to identify this IP phone; appears on the IP phone screen on

models that have a display. No spaces are allowed and the name

must be unique.

Default setting: blank

Field Description

Provision Enable Controls all resync actions independently of firmware upgrade

actions. Set to yes to enable remote provisioning.

Default setting: yes

Resync On Reset Triggers a resync after every reboot except for reboots caused by

parameter updates and firmware upgrades.

Default setting: yes

Configuring the Voice Settings

Provisioning

Cisco SPA100 Series Administration Guide 60

Resync Random

Delay

The maximum value for a random time interval that the ATA waits

before making its initial contact with the provisioning server. This

delay is effective only on the initial configuration attempt

following power-on or reset. The delay is a pseudo-random

number between zero and this value.

This parameter is in units of 20 seconds; the default value of 2

represents 40 seconds. This feature is disabled when this parameter

is set to zero.

This feature can be used to prevent an overload of the provisioning

server when a large number of devices power-on simultaneously.

Default setting: 2 (40 seconds)

Resync At (HHmm) The time of day when the device tries to resync. The resync is

performed each day. Used in conjunction with the Resync At

Random Delay.

Default setting: blank

Resync At Random

Delay

Used in conjunction with the Resync At (HHmm) setting, this

parameter sets a range of possible values for the resync delay. The

system randomly chooses a value from this range and waits the

specified number of seconds before attempting to resync. This

feature is intended to prevent the network jam that would occur if

all resynchronizing devices began the resync at the exact same

time of day.

Default setting: 600

Resync Periodic The time interval between periodic resyncs with the provisioning

server. The associated resync timer is active only after the first

successful synchronization with the server. Setting this parameter

to zero disables periodic resynchronization.

Default setting: 3600

Field Description

Configuring the Voice Settings

Provisioning

Cisco SPA100 Series Administration Guide 61

Resync Error Retry

Delay

Resync retry interval (in seconds) applied in case of resync failure.

The ATA has an error retry timer that activates if the previous

attempt to sync with the provisioning server fails. The ATA waits

to contact the server again until the timer counts down to zero.

This parameter is the value that is initially loaded into the error

retry timer. If this parameter is set to zero, the ATA immediately

retries to sync with the provisioning server following a failed

attempt.

Default setting: 3600

Forced Resync Delay Maximum delay (in seconds) that the ATA waits before performing

a resync.

The ATA does not resync while one of its lines is active. Because a

resync can take several seconds, it is desirable to wait until the

ATA has been idle for an extended period before resynchronizing.

This allows a user to make calls in succession without interruption.

The ATA has a timer that begins counting down when all of its

lines become idle. This parameter is the initial value of the counter.

Resync events are delayed until this counter decrements to zero.

Default setting: 14400

Resync From SIP Enables a resync to be triggered via a SIP NOTIFY message.

Default setting: yes

Resync After

Upgrade Attempt

Triggers a resync after every firmware upgrade attempt.

Default setting: yes

Resync Trigger 1

Resync Trigger 2

Configurable resync trigger conditions. A resync is triggered when

the logic equation in these parameters evaluates to TRUE.

Default setting: blank

Resync Fails On FNF Determines whether a file-not-found response from the

provisioning server constitutes a successful or a failed resync. A

failed resync activates the error resync timer.

Default setting: yes

Field Description

Configuring the Voice Settings

Provisioning

Cisco SPA100 Series Administration Guide 62

Profile Rule This parameter is a profile script that evaluates to the provisioning

resync command. The command is a TCP/IP operation and an

associated URL. The TCP/IP operation can be TFTP, HTTP, or

HTTPS.

If the command is not specified, TFTP is assumed, and the address

of the TFTP server is obtained through DHCP option 66. In the

URL, either the IP address or the FQDN of the server can be

specified. The file name can have macros, such as $MA, which

expands to the ATA MAC address.

Default setting: /spa$PSN.cfg

Profile Rule B:

Profile Rule C:

Profile Rule D

Defines second, third, and fourth resync commands and associated

profile URLs. These profile scripts are executed sequentially after

the primary Profile Rule resync operation has completed. If a

resync is triggered and Profile Rule is blank, Profile Rule B, C, and

D are still evaluated and executed.

Default setting: blank

DHCP Option To Use DHCP Options, delimited by commas, retrieves firmware and

profiles.

Default setting: 66.160.159.150

Transport Protocol Transport Protocol retrieves firmware and profiles. If none is

selected, TFTP is assumed and the IP address of the TFTP server is

obtained from the DHCP server.

Default setting: https

Log Resync Request

Msg

This parameter contains the message that is sent to the Syslog

server at the start of a resync attempt.

Default setting: $PN $MAC -- Requesting resync $SCHEME://

$SERVIP:$PORT$PATH

Log Resync Success

Msg

Syslog message issued upon successful completion of a resync

attempt.

Default setting: $PN $MAC -- Successful resync $SCHEME://

$SERVIP:$PORT$PATH

Log Resync Failure

Msg

Syslog message issued after a failed resync attempt.

Default setting: $PN $MAC -- Resync failed: $ERR

Field Description

Configuring the Voice Settings

Provisioning

Cisco SPA100 Series Administration Guide 63

Firmware Upgrade

Report Rule The target URL to which configuration reports are sent. This

parameter has the same syntax as the Profile_Rule parameter, and

resolves to a TCP/IP command with an associated URL.

A configuration report is generated in response to an authenticated

SIP NOTIFY message, with Event: report. The report is an XML

file containing the name and value of all the device parameters.

This parameter may optionally contain an encryption key. For

example:

[ --key $K ] tftp://ps.callhome.net/$MA/rep.xml.enc

Default setting: blank

Field Description

Upgrade Enable Determines whether or not firmware upgrade operations can occur

independently of resync actions.

Default setting: yes

Upgrade Error Retry

Delay

The upgrade retry interval (in seconds) applied in case of upgrade

failure. The ATA has a firmware upgrade error timer that activates

after a failed firmware upgrade attempt. The timer is initialized

with the value in this parameter. The next firmware upgrade

attempt occurs when this timer counts down to zero.

Default setting: 3600

Downgrade Rev

Limit

Enforces a lower limit on the acceptable version number during a

firmware upgrade or downgrade. The ATA does not complete a

firmware upgrade operation unless the firmware version is greater

than or equal to this parameter.

Default setting: blank

Upgrade Rule This parameter is a firmware upgrade script with the same syntax

as Profile_Rule. Defines upgrade conditions and associated

firmware URLs.

Default setting: blank

Log Upgrade Request

Msg

Syslog message issued at the start of a firmware upgrade attempt.

Default setting: $PN $MAC -- Requesting upgrade $SCHEME://

$SERVIP:$PORT$PATH

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 64

CA Settings

General Purpose Parameters

Regional

Use the Voice > Regional page to localize your system with the appropriate regional settings.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Log Upgrade Success

Msg

Syslog message issued after a firmware upgrade attempt completes

successfully.

Default setting: $PN $MAC -- Successful upgrade $SCHEME://

$SERVIP:$PORT$PATH -- $ERR

Log Upgrade Failure

Msg

Syslog message issued after a failed firmware upgrade attempt.

Default setting: $PN $MAC -- Upgrade failed: $ERR

License Keys This field is not currently used.

Field Description

Custom CA URL The URL of a file location for a custom Certificate Authority

(CA) certificate. Either the IP address or the FQDN of the

server can be specified. The file name can have macros, such

as $MA, which expands to the ATA MAC address.

Default setting: blank

Field Description

GPP A to GPP P General purpose provisioning parameters. These parameters can be

used as variables in provisioning and upgrade rules. They are

referenced by prepending the variable name with a ‘$’ character,

such as $GPP_A.

Default setting: blank

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 65

Defining Ring and Cadence and Tone Scripts

To define ring and tone patterns, the ATA uses the concept of scripts. Below is information

about creating Cadence Scripts (CadScripts), Frequency Scripts (FreqScripts), and Tone

Scripts (ToneScripts).

CadScript

A mini-script of up to 127 characters that specifies the cadence parameters of a signal.

Syntax: S

[;S

], where:

(on

,1/off

,1[,on

/off

[,on

i,3

/off

[,on

/off

[,on

/off

,on

/off

i,6

]]]]]) and is

known as a section, on

i,j

and off

i,j

are the on/off duration in seconds of a segment and i = 1 or

2, and j = 1 to 6. D

is the total duration of the section in seconds. All durations can have up to

three decimal places to provide 1 ms resolution. The wildcard character “*” represents infinite

duration. The segments within a section are played in order and repeated until the total

duration is played.

Example 1: 60(2/4)

Number of Cadence Sections = 1

Cadence Section 1: Section Length = 60 s

Number of Segments = 1

Segment 1: On=2s, Off=4s

Total Ring Length = 60s

Example 2—Distinctive ring (short,short,short,long): 60(.2/.2,.2/.2,.2/.2,1/4)

Number of Cadence Sections = 1

Cadence Section 1: Section Length = 60s

Number of Segments = 4

Segment 1: On=0.2s, Off=0.2s

Segment 2: On=0.2s, Off=0.2s

Segment 3: On=0.2s, Off=0.2s

Segment 4: On=1.0s, Off=4.0s

Total Ring Length = 60s

FreqScript

A mini-script of up to 127 characters that specifics the frequency and level parameters of a

tone.

Syntax: F

[,F

]]]]

Where F

–F

are frequency in Hz (unsigned integers only) and L

–L

are corresponding levels

in dBm (with up to 1 decimal places) White spaces before and after the comma are allowed

(but not recommended)

Example 1—Call Waiting Tone: 440@-10

Number of Frequencies = 1

Frequency 1 = 440 Hz at –10 dBm

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 66

Example 2—Dial Tone: 350@-19,440@-19

Number of Frequencies = 2

Frequency 1 = 350 Hz at –19 dBm

Frequency 2 = 440 Hz at –19 dBm

ToneScript

A mini-script of up to 127 characters that specifies the frequency, level and cadence

parameters of a call progress tone. May contain up to 127 characters.

Syntax: FreqScript;Z

[;Z

The section Z

is similar to the S

section in a CadScript except that each on/off segment is

followed by a frequency components parameter: Z

= D

(on

i,1

/off

i,1

[,on

i,2

/off

i,2

[,on

i,3

off

i,3

[,on

i,4

/off

i,4

[,oni,5/off

i,5

[,on

i,6

/off

i,6

/fi,6]]]]]), where fi,j =

[+n

]+n

[+n

]]]]] and 1 < n

< 6 indicates which of the frequency components given

in the FreqScript are used in that segment; if more than one frequency component is used in a

segment, the components are summed together.

Example 1—Dial tone: 350@-19,440@-19;10(*/0/1+2)

Number of Frequencies = 2

Frequency 1 = 350 Hz at –19 dBm

Frequency 2 = 440 Hz at –19 dBm

Number of Cadence Sections = 1

Cadence Section 1: Section Length = 10 s

Number of Segments = 1

Segment 1: On=forever, with Frequencies 1 and 2

Total Tone Length = 10s

Example 2—Stutter tone: 350@-19,440@-19;2(.1/.1/1+2);10(*/0/1+2)

Number of Frequencies = 2

Frequency 1 = 350 Hz at –19 dBm

Frequency 2 = 440 Hz at –19 dBm

Number of Cadence Sections = 2

Cadence Section 1: Section Length = 2s

Number of Segments = 1

Segment 1: On=0.1s, Off=0.1s with Frequencies 1 and 2

Cadence Section 2: Section Length = 10s

Number of Segments = 1

Segment 1: On=forever, with Frequencies 1 and 2

Total Tone Length = 12s

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 67

Call ProgressTones

Field Description

Dial Tone Prompts the user to enter a phone number. Reorder Tone is played

automatically when Dial Tone or any of its alternatives times out.

Default setting: 350@-19,440@-19;10(*/0/1+2)

Second Dial Tone Alternative to the Dial Tone when the user dials a three-way call.

Default setting: 420@-19,520@-19;10(*/0/1+2)

Outside Dial Tone Alternative to the Dial Tone. It prompts the user to enter an

external phone number, as opposed to an internal extension. It is

triggered by a comma character encountered in the dial plan.

Default setting: 420@-16;10(*/0/1)

Prompt Tone Prompts the user to enter a call forwarding phone number.

Default setting: 520@-19,620@-19;10(*/0/1+2)

Busy Tone Played when a 486 RSC is received for an outbound call.

Default setting: 480@-19,620@-19;10(.5/.5/1+2)

Reorder Tone Played when an outbound call has failed, or after the far end hangs

up during an established call. Reorder Tone is played automatically

when Dial Tone or any of its alternatives times out.

Default setting: 480@-19,620@-19;10(.25/.25/1+2)

Off Hook Warning

Tone

Played when the caller has not properly placed the handset on the

cradle. Off Hook Warning Tone is played when the Reorder Tone

times out.

Default setting: 480@-10,620@0;10(.125/.125/1+2)

Ring Back Tone Played during an outbound call when the far end is ringing.

Default setting: 440@-19,480@-19;*(2/4/1+2)

Ring Back 2 Tone Your ATA plays this ringback tone instead of Ring Back Tone if

the called party replies with a SIP 182 response without SDP to its

outbound INVITE request.

Default setting: the same as Ring Back Tone, except the cadence is

1s on and 1s off.

Default setting: 440@-19,480@-19;*(1/1/1+2)

Confirm Tone Brief tone to notify the user that the last input value has been

accepted.

Default setting: 600@-16;1(.25/.25/1)

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 68

SIT1 Tone Alternative to the Reorder Tone played when an error occurs as a

caller makes an outbound call. The RSC to trigger this tone is

configurable on the SIP screen.

Default setting: 985@-16,1428@-16,1777@-16;20(.380/0/1,.380/

0/2,.380/0/3,0/4/0)

SIT2 Tone Alternative to the Reorder Tone played when an error occurs as a

caller makes an outbound call. The RSC to trigger this tone is

configurable on the SIP screen.

Default setting: 914@-16,1371@-16,1777@-16;20(.274/0/1,.274/

0/2,.380/0/3,0/4/0)

SIT3 Tone Alternative to the Reorder Tone played when an error occurs as a

caller makes an outbound call. The RSC to trigger this tone is

configurable on the SIP screen.

Default setting: 914@-16,1371@-16,1777@-16;20(.380/0/1,.380/

0/2,.380/0/3,0/4/0)

SIT4 Tone Alternative to the Reorder Tone played when an error occurs as a

caller makes an outbound call. The RSC to trigger this tone is

configurable on the SIP screen.

Default setting: 985@-16,1371@-16,1777@-16;20(.380/0/1,.274/

0/2,.380/0/3,0/4/0)

MWI Dial Tone Played instead of the Dial Tone when there are unheard messages

in the caller’s mailbox.

Default setting: 350@-19,440@-19;2(.1/.1/1+2);10(*/0/1+2)

Cfwd Dial Tone Played when all calls are forwarded.

Default setting: 350@-19,440@-19;2(.2/.2/1+2);10(*/0/1+2)

Holding Tone Informs the local caller that the far end has placed the call on hold.

Default setting: 600@-19;*(.1/.1/1,.1/.1/1,.1/9.5/1)

Conference Tone Played to all parties when a three-way conference call is in

progress.

Default setting: 350@-19;20(.1/.1/1,.1/9.7/1)

Secure Call

Indication Tone

Played when a call has been successfully switched to secure mode.

It should be played only for a short while (less than 30 seconds)

and at a reduced level (less than -19 dBm) so it does not interfere

with the conversation.

Default setting: 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2)

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 69

Distinctive Ring Patterns

Distinctive Call Waiting Tone Patterns

Feature Invocation

Tone

Played when a feature is implemented.

Default setting: 350@-16;*(.1/.1/1)

Call Remind Tone The holding tone is played on Phone ports to remind user of the

presence of the held call during the active call when there are two

calls.

Default setting: blank

Field Description

Ring1 Cadence Cadence script for distinctive ring 1.

Default setting: 60(2/4)

Ring2 Cadence Cadence script for distinctive ring 2.

Default setting: 60(.8/.4,.8/4)

Ring3 Cadence Cadence script for distinctive ring 3.

Default setting: 60(.4/.2,.4/.2,.8/4)

Ring4 Cadence Cadence script for distinctive ring 4.

Default setting: 60(.3/.2,1/.2,.3/4)

Ring5 Cadence Cadence script for distinctive ring 5.

Default setting: 1(.5/.5)

Ring6 Cadence Cadence script for distinctive ring 6.

Default setting: 60(.2/.4,.2/.4,.2/4)

Ring7 Cadence Cadence script for distinctive ring 7.

Default setting: 60(.4/.2,.4/.2,.4/4)

Ring8 Cadence Cadence script for distinctive ring 8.

Default setting: 60(0.25/9.75)

Field Description

CWT1 Cadence Cadence script for distinctive CWT 1.

Default setting: *(.3/9.7)

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 70

Distinctive Ring/CWT Pattern Names

CWT2 Cadence Cadence script for distinctive CWT 2.

Default setting: 30(.1/.1, .1/9.7)

CWT3 Cadence Cadence script for distinctive CWT 3.

Default setting: 30(.1/.1, .1/.1, .1/9.7)

CWT4 Cadence Cadence script for distinctive CWT 4.

Default setting: 30(.1/.1, .3/.1, .1/9.3)

CWT5 Cadence Cadence script for distinctive CWT 5.

Default setting: 1(.5/.5)

CWT6 Cadence Cadence script for distinctive CWT 6.

Default setting: 30(.1/.1,.3/.2,.3/9.1)

CWT7 Cadence Cadence script for distinctive CWT 7.

Default setting: 30(.3/.1,.3/.1,.1/9.1)

CWT8 Cadence Cadence script for distinctive CWT 8.

Default setting: 2.3(.3/2)

Field Description

Ring1 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/

CWT 1 for the inbound call.

Default setting: Bellcore-r1

Ring2 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/

CWT 2 for the inbound call.

Default setting: Bellcore-r2

Ring3 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/

CWT 3 for the inbound call.

Default setting: Bellcore-r3

Ring4 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/

CWT 4 for the inbound call.

Default setting: Bellcore-r4

Ring5 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/

CWT 5 for the inbound call.

Default setting: Bellcore-r5

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 71

Ring and Call Waiting Tone Spec

IMPORTANT: Ring and Call Waiting tones do not work the same way on all phones. When

setting ring tones, consider the following recommendations:

• Begin with the default Ring Waveform, Ring Frequency, and Ring Voltage.

• If your ring cadence doesn’t sound right, or your phone doesn’t ring, change the

following settings:

- Ring Waveform: Sinusoid

- Ring Frequency: 25

- Ring Voltage: 80

Ring6 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/

CWT 6 for the inbound call.

Default setting: Bellcore-r6

Ring7 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/

CWT 7 for the inbound call.

Default setting: Bellcore-r7

Ring8 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/

CWT 8 for the inbound call.

Default setting: Bellcore-r8

Field Description

Ring Waveform Waveform for the ringing signal. Choices are Sinusoid or

Trapezoid.

Default setting: Trapezoid

Ring Frequency Frequency of the ringing signal. Valid values are 15–50 (Hz)

Default setting: 20

Ring Voltage Ringing voltage. Choices are 30–90 (V)

Default setting: 85

CWT Frequency Frequency script of the call waiting tone. All distinctive CWTs are

based on this tone.

Default setting: 440@-10

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 72

Control Timer Values (sec)

Synchronized Ring If this is set to yes, when the ATA is called, all lines ring at the

same time (similar to a regular PSTN line) After one line answers,

the others stop ringing.

Default setting: no

Field Description

Hook Flash Timer

Min

Minimum on-hook time before off-hook qualifies as hook flash.

Less than this the on-hook event is ignored. Range: 0.1–0.4

seconds.

Default setting: 0.1

Hook Flash Timer

Max

Maximum on-hook time before off-hook qualifies as hook flash.

More than this the on-hook event is treated as on hook (no hook-

flash event) Range: 0.4–1.6 seconds.

Default setting: 0.9

Callee On Hook

Delay

Phone must be on-hook for at this time in sec. before the ATA will

tear down the current inbound call. It does not apply to outbound

calls. Range: 0–255 seconds.

Default setting: 0

Reorder Delay Delay after far end hangs up before reorder tone is played. 0 =

plays immediately, inf = never plays. Range: 0–255 seconds.

Default setting: 5.

Call Back Expires Expiration time in seconds of a call back activation. Range: 0–

65535 seconds.

Default setting: 1800

Call Back Retry Intvl Call back retry interval in seconds. Range: 0–255 seconds.

Default setting: 30

Call Back Delay Delay after receiving the first SIP 18x response before declaring

the remote end is ringing. If a busy response is received during this

time, the ATA still considers the call as failed and keeps on

retrying.

Default setting: 0.5

VMWI Refresh Intvl Interval between VMWI refresh to the device.

Default setting: 0

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 73

Interdigit Long Timer Long timeout between entering digits when dialing. The interdigit

timer values are used as defaults when dialing. The

Interdigit_Long_Timer is used after any one digit, if all valid

matching sequences in the dial plan are incomplete as dialed.

Range: 0–64 seconds.

Default setting: 10

Interdigit Short

Timer

Short timeout between entering digits when dialing. The

Interdigit_Short_Timer is used after any one digit, if at least one

matching sequence is complete as dialed, but more dialed digits

would match other as yet incomplete sequences. Range: 0–64

seconds.

Default setting: 3

CPC Delay Delay in seconds after caller hangs up when the ATA starts

removing the tip-and-ring voltage to the attached equipment of the

called party. The range is 0–255 seconds. This feature is generally

used for answer supervision on the caller side to signal to the

attached equipment when the call has been connected (remote end

has answered) or disconnected (remote end has hung up) This

feature should be disabled for the called party (in other words, by

using the same polarity for connected and idle state) and the CPC

feature should be used instead.

Without CPC enabled, reorder tone will is played after a

configurable delay. If CPC is enabled, dial tone will be played

when tip-to-ring voltage is restored. Resolution is 1 second.

Default setting: 2

CPC Duration Duration in seconds for which the tip-to-ring voltage is removed

after the caller hangs up. After that, tip-to-ring voltage is restored

and the dial tone applies if the attached equipment is still off-hook.

CPC is disabled if this value is set to 0. Range: 0 to 1.000 second.

Resolution is 0.001 second.

Default setting: 0.5

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 74

Vertical Service Activation Codes

Vertical Service Activation Codes are automatically appended to the dial-plan. There is no

need to include them in dial-plan, although no harm is done if they are included.

Field Description

Call Return Code Call Return Code This code calls the last caller.

Default setting: *69

Call Redial Code Redials the last number called.

Default setting: *07

Blind Transfer Code Begins a blind transfer of the current call to the extension specified

after the activation code.

Default setting: *98

Call Back Act Code Starts a callback when the last outbound call is not busy.

Default setting: *66

Call Back Deact

Code

Cancels a callback.

Default setting: *86

Call Back Busy Act

Code

Starts a callback when the last outbound call is busy.

Default setting: *05

Cfwd All Act Code Forwards all calls to the extension specified after the activation

code.

Default setting: *72

Cfwd All Deact Code Cancels call forwarding of all calls.

Default setting: *73

Cfwd Busy Act Code Forwards busy calls to the extension specified after the activation

code.

Default setting: *90

Cfwd Busy Deact

Code

Cancels call forwarding of busy calls.

Default setting: *91

Cfwd No Ans Act

Code

Forwards no-answer calls to the extension specified after the

activation code.

Default setting: *92

Cfwd No Ans Deact

Code

Cancels call forwarding of no-answer calls.

Default setting: *93

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 75

Cfwd Last Act Code Forwards the last inbound or outbound call to the number that the

user specifies after entering the activation code.

Default setting: *63

Cfwd Last Deact

Code

Cancels call forwarding of the last inbound or outbound call.

Default setting: *83

Block Last Act Code Blocks the last inbound call.

Default setting: *60

Block Last Deact

Code

Cancels blocking of the last inbound call.

Default setting: *80

Accept Last Act

Code

Accepts the last outbound call. It lets the call ring through when do

not disturb or call forwarding of all calls are enabled.

Default setting: *64

Accept Last Deact

Code

Cancels the code to accept the last outbound call.

Default setting: *84

CW Act Code Enables call waiting on all calls.

Default setting: *56

CW Deact Code Disables call waiting on all calls.

Default setting: *57

CW Per Call Act

Code

Enables call waiting for the next call.

Default setting: *71

CW Per Call Deact

Code

Disables call waiting for the next call.

Default setting: *70

Block CID Act Code Blocks caller ID on all outbound calls.

Default setting: *67

Block CID Deact

Code

Removes caller ID blocking on all outbound calls.

Default setting: *68

Block CID Per Call

Act Code

Blocks caller ID on the next outbound call.

Default setting: *81

Block CID Per Call

Deact Code

Removes caller ID blocking on the next inbound call.

Default setting: *82

Block ANC Act Code Blocks all anonymous calls.

Default setting: *77

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 76

Block ANC Deact

Code

Removes blocking of all anonymous calls.

Default setting: *87

DND Act Code Enables the do not disturb feature.

Default setting: *78

DND Deact Code Disables the do not disturb feature.

Default setting: *79

CID Act Code Enables caller ID generation.

Default setting: *65

CID Deact Code Disables caller ID generation.

Default setting: *85

CWCID Act Code Enables call waiting, caller ID generation.

Default setting: *25

CWCID Deact Code Disables call waiting, caller ID generation.

Default setting: *45

Dist Ring Act Code Enables the distinctive ringing feature.

Default setting: *26

Dist Ring Deact Code Disables the distinctive ringing feature.

Default setting: *46

Speed Dial Act Code Assigns a speed dial number.

Default setting: *74

Paging Code Used for paging other clients in the group.

Default setting: *96

Secure All Call Act

Code

Makes all outbound calls secure.

Default setting: *16

Secure No Call Act

Code

Makes all outbound calls not secure.

Default setting: *17

Secure One Call Act

Code

Makes the next outbound call secure. (It is redundant if all

outbound calls are secure by default.)

Default setting: *18

Secure One Call

Deact Code

Makes the next outbound call not secure. (It is redundant if all

outbound calls are not secure by default.)

Default setting: *19

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 77

Conference Act Code If this code is specified, the user must enter it before dialing the

third party for a conference call. Enter the code for a conference

call.

Default setting: blank

Attn-Xfer Act Code If the code is specified, the user must enter it before dialing the

third party for a call transfer. Enter the code for a call transfer.

Default setting: blank

Modem Line Toggle

Code

Toggles the line to a modem. Modem passthrough mode can be

triggered only by pre-dialing this code.

Default setting: *99

FAX Line Toggle

Code

Toggles the line to a fax machine.

Default setting: #99

Media Loopback

Code

Use for media loopback.

Default setting: *03

Referral Services

Codes

These codes tell the ATA what to do when the user places the

current call on hold and is listening to the second dial tone.

One or more *codes can be configured into this parameter, such as

*98, or *97|*98|*123, etc. The maximum length is 79 characters.

This parameter applies when the user places the current call on

hold by pressing the hook flash button. Each *code (and the

following valid target number according to current dial plan)

triggers the ATA to perform a blind transfer to a target number that

is prepended by the service *code.

For example, after the user dials *98, the ATA plays a special dial

tone called the Prompt Tone while waiting for the user the enter a

target number (which is checked according to dial plan as in

normal dialing). When a complete number is entered, the ATA

sends a blind REFER to the holding party with the Refer-To target

equal to *98 target_number. This feature allows the ATA to hand

off a call to an application server to perform further processing,

such as call park.

The *codes should not conflict with any of the other vertical

service codes internally processed by the ATA. You can empty the

corresponding *code that you do not want the ATA to process.

Default setting: blank

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 78

Feature Dial Services

Codes

These codes tell the ATA what to do when the user is listening to

the first or second dial tone.

One or more *codes can be configured into this parameter, such as

*72, or *72|*74|*67|*82, etc. The maximum length is 79

characters. This parameter applies when the user has a dial tone

(first or second dial tone) After receiving dial tone, a user enters

the *code and the target number according to current dial plan. For

example, after user dials *72, the ATA plays a special tone called a

Prompt tone while awaiting the user to enter a valid target number.

When a complete number is entered, the ATA sends a INVITE to

*72 target_number as in a normal call. This feature allows the

proxy to process features like call forward (*72) or Block Caller

ID (*67)

The *codes should not conflict with any of the other vertical

service codes internally processed by the ATA. You can remove a

corresponding *code that you do not want to the ATA to process.

You can add a parameter to indicate which tone plays after the

*code is entered, such as *72‘c‘|*67‘p‘. Below is a list of allowed

tone parameters (note the use of open quotes surrounding the

parameter, without spaces)

‘c‘ = <Cfwd Dial Tone>

‘d‘ = <Dial Tone>

‘m‘ = <MWI Dial Tone>

‘o‘ = <Outside Dial Tone>

‘p‘ = <Prompt Dial Tone>

‘s‘ = <Second Dial Tone>

‘x‘ = No tones are place, x is any digit not used above

If no tone parameter is specified, the ATA plays Prompt tone by

default. If the *code is not to be followed by a phone number, such

as *73 to cancel call forwarding, do not include this parameter.

Instead, add the *code in the dial plan and the ATA send INVITE

*73@..... as usual when user dials *73.

Default setting: blank

Field Description

Configuring the Voice Settings

Regional

Cisco SPA100 Series Administration Guide 79

Vertical Service Announcement Codes

Outbound Call Codec Selection Codes

Field Description

Service Annc Base

Number

Base number for service announcements.

Default setting: blank

Service Annc

Extension Codes

Extension codes for service announcements.

Default setting: blank

Field Description

Prefer G711u Code Dial prefix to make G.711u the preferred codec for the call.

Default setting: *017110

Force G711u Code Dial prefix to make G.711u the only codec that can be used for the

call.

Default setting: *027110

Prefer G711a Code Dial prefix to make G.711a the preferred codec for the call.

Default setting: *017111

Force G711a Code Dial prefix to make G.711a the only codec that can be used for the

call.

Default setting: *027111

Prefer G726r32 Code Dial prefix to make G.726r32 the preferred codec for the call.

Default setting: *0172632

Force G726r32 Code Dial prefix to make G.726r32 the only codec that can be used for

the call.

Default setting: *0272632

Prefer G729a Code Dial prefix to make G.729a the preferred codec for the call.

Default setting: *01729

Force G729a Code Dial prefix to make G.729a the only codec that can be used for the

call.

Default setting: *02729

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 80

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Use the Voice > Line 1 and Voice > Line 2 pages to configure the settings for calls through the

PHONE 1 and PHONE 2 ports.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

NOTE In a configuration profile, the FXS parameters must be appended with the appropriate numeral

(for example, [1] or [2]) to identify the port to which the setting applies.

General

Streaming Audio Server (SAS)

Field Description

Line Enable To enable this line for service, select yes. Otherwise, select no.

Default setting: yes

Field Description

SAS Enable To enable the use of the line as a streaming audio source, select

yes. Otherwise, select no. If enabled, the line cannot be used for

outgoing calls. Instead, it auto-answers incoming calls and streams

audio RTP packets to the caller.

Default setting: no

SAS DLG Refresh

Intvl

If this value is not zero, it is the interval at which the streaming

audio server sends out session refresh (SIP re-INVITE) messages

to determine whether the connection to the caller is still active. If

the caller does not respond to the refresh message, the ATA ends

this call with a SIP BYE message. The range is 0 to 255 seconds (0

means that the session refresh is disabled)

Default setting: 30

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 81

NAT Settings

SAS Inbound RTP

Sink

The purpose of this parameter is to work around devices that do not

play inbound RTP if the SAS line declares itself as a send-only

device and tells the client not to stream out audio. This parameter

is an FQDN or IP address of an RTP sink to be used by the SAS

line in the SDP of its 200 response to inbound INVITE from a

client. It will appear in the c = line and the port number, if

specified, will appear in the m = line of the SDP. If this value is not

specified or is equal to 0, then c = 0.0.0.0 and a=sendonly will be

used in the SDP to tell the SAS client to not to send any RTP to this

SAS line. If a non-zero value is specified, then a=sendrecv and the

SAS client will stream audio to the given address. Special case: If

the value is $IP, then the SAS line’s own IP address is used in the c

= line and a=sendrecv. In that case the SAS client will stream RTP

packets to the SAS line.

Default setting: blank

Field Description

NAT Mapping

Enable

To use externally mapped IP addresses and SIP/RTP ports in SIP

messages, select yes. Otherwise, select no.

Default setting: no

NAT Keep Alive

Enable

To send the configured NAT keep alive message periodically,

select yes. Otherwise, select no.

Default setting: no

NAT Keep Alive Msg Enter the keep alive message that should be sent periodically to

maintain the current NAT mapping. If the value is $NOTIFY, a

NOTIFY message is sent. If the value is $REGISTER, a

Default setting: $NOTIFY

NAT Keep Alive

Dest

Destination that should receive NAT keep alive messages. If the

value is $PROXY, the messages are sent to the current proxy server

or outbound proxy server.

Default setting: $PROXY

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 82

Network Settings

Field Description

SIP ToS/DiffServ

Val ue

TOS/DiffServ field value in UDP IP packets carrying a SIP

message.

Default setting: 0x68

SIP CoS Value [0-7] CoS value for SIP messages. Valid values are 0 through 7.

Default setting: 3

RTP ToS/DiffServ

Val ue

ToS/DiffServ field value in UDP IP packets carrying RTP data.

Default setting: 0xb8

RTP CoS Value [0- 7] CoS value for RTP data. Valid values are 0 through 7.

Default setting: 6

Network Jitter Level Determines how jitter buffer size is adjusted by the ATA. Jitter

buffer size is adjusted dynamically. The minimum jitter buffer size

is 30 milliseconds or (10 milliseconds + current RTP frame size),

whichever is larger, for all jitter level settings. However, the

starting jitter buffer size value is larger for higher jitter levels. This

setting controls the rate at which the jitter buffer size is adjusted to

reach the minimum. Select the appropriate setting: low, medium,

high, very high, or extremely high.

Default setting: high

Jitter Buffer

Adjustment

Choose yes to enable or no to disable this feature.

Default setting: yes

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 83

SIP Settings

Field Description

SIP Transport The TCP choice provides “guaranteed delivery”, which assures

that lost packets are retransmitted. TCP also guarantees that the

SIP packages are received in the same order that they were sent. As

a result, TCP overcomes the main disadvantages of UDP. In

addition, for security reasons, most corporate firewalls block UDP

ports. With TCP, new ports do not need to be opened or packets

dropped, because TCP is already in use for basic activities such as

Internet browsing or e-commerce. Options are: UDP, TCP, TLS.

Default setting: UDP

SIP Port Port number of the SIP message listening and transmission port.

Default setting: 5060 for PHONE1 and 5061 for PHONE2

SIP 100REL Enable To enable the support of 100REL SIP extension for reliable

transmission of provisional responses (18x) and use of PRACK

requests, select yes. Otherwise, select no.

Default setting: no

EXT SIP Port The external SIP port number.

Default setting: blank

Auth Resync-Reboot If this feature is enabled, the ATA authenticates the sender when it

receives the NOTIFY resync reboot (RFC 2617) message. To use

this feature, select yes. Otherwise, select no.

Default setting: yes

SIP Proxy-Require The SIP proxy can support a specific extension or behavior when it

sees this header from the user agent. If this field is configured and

the proxy does not support it, it responds with the message,

unsupported. Enter the appropriate header in the field provided.

Default setting: blank

SIP Remote-Party-ID To use the Remote-Party-ID header instead of the From header,

select yes. Otherwise, select no.

Default setting: yes

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 84

SIP GUID This feature limits the registration of SIP accounts. The Global

Unique ID is generated for each line for each ATA. When it is

enabled, the ATA adds a GUID header in the SIP request. The

GUID is generated the first time the unit boots up and stays with

the unit through rebooting and even factory reset.

Default setting: no

SIP Debug Option SIP messages are received at or sent from the proxy listen port.

This feature controls which SIP messages to log. The choices are

described below. Default setting: none

• none—No logging.

• 1-line—Logs the start-line only for all messages.

• 1-line excl. OPT—Logs the start-line only for all messages

except OPTIONS requests/responses.

• 1-line excl. NTFY—Logs the start-line only for all

messages except NOTIFY requests/responses.

• 1-line excl. REG—Logs the start-line only for all messages

except REGISTER requests/responses.

• 1-line excl. OPT|NTFY|REG—Logs the start-line only for

all messages except OPTIONS, NOTIFY, and REGISTER

requests/responses.

• full—Logs all SIP messages in full text.

• full excl. OPT—Logs all SIP messages in full text except

OPTIONS requests/responses.

• full excl. NTFY—Logs all SIP messages in full text except

NOTIFY requests/responses.

• full excl. REG—Logs all SIP messages in full text except

• full excl. OPT|NTFY|REG—Logs all SIP messages in full

text except for OPTIONS, NOTIFY, and REGISTER

requests/responses.

RTP Log Intvl The interval for the RTP log.

Default setting: 0

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 85

Restrict Source IP If configured, the ATA drops all packets sent to its SIP Ports from

an untrusted IP address. A source IP address is untrusted if it does

not match any of the IP addresses resolved from the configured

Proxy (or Outbound Proxy if Use Outbound Proxy is yes)

Default setting: no

Referor Bye Delay The number of seconds to wait before sending a BYE to the

referrer to terminate a stale call leg after a call transfer.)

Default setting: 4

Refer Target Bye

Delay

The number of seconds to wait before sending a BYE to the refer

target to terminate a stale call leg after a call transfer.)

Default setting: 0

Referee Bye Delay The number of seconds to wait before sending a BYE to the referee

to terminate a stale call leg after a call transfer.)

Default setting: 0

Refer-To Target

Contact

To contact the refer-to target, select yes. Otherwise, select no.

Default setting: no

Sticky 183 If this feature is enabled, the ATA ignores further 180 SIP

responses after receiving the first 183 SIP response for an

outbound INVITE. To enable this feature, select yes. Otherwise,

select no.

Default setting: no

Auth INVITE When enabled, authorization is required for initial incoming

INVITE requests from the SIP proxy.

Default setting: no

Reply 182 On Call

Waiting

When enabled, the ATA replies with a SIP182 response to the

caller if it is already in a call and the line is off-hook. To use this

feature select yes.

Default setting: no

Use Anonymous

With RPID

Determines whether or not the ATA uses “Anonymous” when

Remote Party ID is requested in the SIP message.

Default setting: yes

Use Local Addr In

From

Use the local ATA IP address in the SIP FROM message.

Default setting: no

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 86

Call Feature Settings

Field Description

Blind Attn-Xfer

Enable

Enables the ATA to perform an attended transfer operation by

ending the current call leg and performing a blind transfer of the

other call leg. If this feature is disabled, the ATA performs an

attended transfer operation by referring the other call leg to the

current call leg while maintaining both call legs. To use this

feature, select yes. Otherwise, select no.

Default setting: no

MOH Server User ID or URL of the auto-answering streaming audio server.

When only a user ID is specified, the current or outbound proxy is

contacted. Music-on-hold is disabled if the MOH Server is not

specified.

Default setting: blank

Xfer When Hangup

Conf

Makes the ATA perform a transfer when a conference call has

ended. Select yes or no from the drop-down menu.

Default setting: yes

Conference Bridge

URL

This feature supports external conference bridging for n-way

conference calls (n>2), instead of mixing audio locally. To use this

feature, set this parameter to that of the server's name. For

example: conf@mysefver.com:12345 or conf (which uses the

Proxy value as the domain).

Default setting: blank

Conference Bridge

Ports

Select the maximum number of conference call participants. The

range is 3 to 10.

Default setting: 3

Enable IP Dialing Enable or disable IP dialing. If IP dialing is enabled, one can dial

[userid@] a.b.c.d[:port], where ‘@’, ‘.’, and ‘:’ are dialed by

entering *, user-id must be numeric (like a phone number) and a, b,

c, d must be between 0 and 255, and port must be larger than 255.

If port is not given, 5060 is used. Port and User-Id are optional. If

the user-id portion matches a pattern in the dial plan, then it is

interpreted as a regular phone number according to the dial plan.

The INVITE message, however, is still sent to the outbound proxy

if it is enabled.

Default setting: no

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 87

Proxy and Registration

Emergency Number Comma separated list of emergency number patterns. If outbound

call matches one of the pattern, the ATA will disable hook flash

event handling. The condition is restored to normal after the call

ends. Blank signifies that there is no emergency number.

Maximum number length is 63 characters.

Default setting: blank

Mailbox ID Enter the ID number of the mailbox for this line.

Default setting: blank

Feature Key Sync Allows the phone to synchronize with the call server. If yes is

selected, if Do Not Disturb or Call Forwarding settings are

changed on the phone, changes are also made on the server; if

changes are made on the server, they are propagated to the phone.

Default setting: no

Field Description

Proxy SIP proxy server for all outbound requests.

Default setting: blank

Outbound Proxy SIP Outbound Proxy Server where all outbound requests are sent

as the first hop.

Default setting: blank

Use Outbound Proxy Enables the use of an Outbound Proxy. If set to no, the Outbound

Proxy and Use OB Proxy in Dialog parameters are ignored.

Default setting: no

Use OB Proxy In

Dialog

Whether to force SIP requests to be sent to the outbound proxy

within a dialog. Ignored if the parameter Use Outbound Proxy is

no, or the Outbound Proxy parameter is empty.

Default setting: yes

parameter is ignored if Proxy is not specified.

Default setting: yes

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 88

Make Call Without

Reg

Allow making outbound calls without successful (dynamic)

registration by the unit. If No, dial tone will not play unless

registration is successful.

Default setting: no

periodically renew registration shortly before the current

registration expired. This parameter is ignored if the Register

parameter is no. Range:

0 – (2

– 1) sec.

Default setting: 3600

Ans Call Without

Reg

Allow answering inbound calls without successful (dynamic)

registration by the unit.

Default setting: no

Use DNS SRV Whether to use DNS SRV lookup for Proxy and Outbound Proxy.

Default setting: no

DNS SRV Auto

Prefix

If enabled, the ATA will automatically prepend the Proxy or

Outbound Proxy name with _sip._udp when performing a DNS

SRV lookup on that name.

Default setting: no

Proxy Fallback Intvl After failing over to a lower priority server, the ATA waits for the

specified Proxy Fallback Interval, in seconds, before retrying the

highest priority proxy (or outbound proxy) servers. This parameter

is useful only if the primary and backup proxy server list is

provided to the ATA via DNS SRV record lookup on the server

name. (Using multiple DNS A records per server name does not

allow the notion of priority, so all hosts will be considered at the

same priority and the ATA will not attempt to fall back after a

failover.)

Default setting: 3600

Proxy Redundancy

Method

The method that the ATA uses to create a list of proxies returned in

the DNS SRV records. If you select Normal, the list will contain

proxies ranked by weight and priority. If you select Based on SRV

port, the ATA also inspects the port number based on 1st proxy’s

port.

Default setting: Normal

Mailbox Subscribe

URL

The URL or IP address of the voicemail server.

Default setting: blank

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 89

Subscriber Information

Mailbox Subscribe

Expires

Sets subscription interval for voicemail message waiting

indication. When this time period expires, the ATA sends another

subscribe message to the voice mail server. Default: 2147483647

Auto Register when

Failover

This parameter controls the failover behavior when there is an

error.

Default setting: no.

There are two options:

• No - Resend directly to backup proxy.

• Yes - Unregister with current proxy, register to backup

proxy and then resend to backup proxy.

This option is used under the following conditions:

- The failed message is an INVITE message.

- The return code matches one of the values in parameter

Try Backup RSC.

Field Description

Display Name Display name for caller ID.

Default setting: blank

User ID User ID for this line.

Default setting: blank

Password Password for this line.

Default setting: blank

Use Auth ID To use the authentication ID and password for SIP authentication,

select yes. Otherwise, select no to use the user ID and password.

Default setting: no

Auth ID Authentication ID for SIP authentication.

Default setting: blank

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 90

Supplementary Service Subscription

The ATA provides native support of a large set of enhanced or supplementary services. All of

these services are optional. The parameters listed in the following table are used to enable or

disable a specific supplementary service. A supplementary service should be disabled if a) the

user has not subscribed for it, or b) the Service Provider intends to support similar service

using other means than relying on the ATA.

Resident Online

Number

This setting allows you to associate a "local" telephone number

with this line using a valid Skype Online Number from Skype.

Calls made to that number will ring your phone. Enter the number

without spaces or special characters.

Default setting: blank

SIP URI The parameter by which the user agent will identify itself for this

line. If this field is blank, the actual URI used in the SIP signaling

should be automatically formed as:

sip:UserName@Domain

Where UserName is the username given for this line in the User

ID, and Domain is the domain given for this profile in the User

Agent Domain. If the User Agent Domain is an empty string, then

the IP address of the phone should be used for the domain.

If the URI field is not empty, but if a SIP or SIPS URI that contains

no @ character, then the actual URI used in the SIP signaling

should be automatically formed by appending this parameter with

an @ character followed by the IP address of the device.

Field Description

Call Waiting Serv Enable Call Waiting Service.

Default setting: yes

Block CID Serv Enable Block Caller ID Service.

Default setting: yes

Block ANC Serv Enable Block Anonymous Calls Service

Default setting: yes

Dist Ring Serv Enable Distinctive Ringing Service

Default setting: yes

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 91

Cfwd All Serv Enable Call Forward All Service

Default setting: yes

Cfwd Busy Serv Enable Call Forward Busy Service

Default setting: yes

Cfwd No Ans Serv Enable Call Forward No Answer Service

Default setting: yes

Cfwd Sel Serv Enable Call Forward Selective Service. Configure this service in

the Selective Call Forward Settings section.

Default setting: yes

Cfwd Last Serv Enable Forward Last Call Service

Default setting: yes

Block Last Serv Enable Block Last Call Service

Default setting: yes

Accept Last Serv Enable Accept Last Call Service

Default setting: yes

DND Serv Enable Do Not Disturb Service

Default setting: yes

CID–Serv Enable Caller ID Service

Default setting: yes

CWCID Serv Enable Call Waiting Caller ID Service

Default setting: yes

Call Return Serv Enable Call Return Service

Default setting: yes

Call Redial Serv Enable Call Redial Service.

Default setting: yes

Call Back Serv Enable Call Back Service.

Default setting: yes

Three Way Call Serv Enable Three Way Calling Service. Three Way Calling is required

for Three Way Conference and Attended Transfer.

Default setting: yes

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 92

Three Way Conf Serv Enable Three Way Conference Service. Three Way Conference is

required for Attended Transfer.

Default setting: yes

Attn Transfer Serv Enable Attended Call Transfer Service. Three Way Conference is

required for Attended Transfer.

Default setting: yes

Unattn Transfer Serv Enable Unattended (Blind) Call Transfer Service.

Default setting: yes

MWI Serv Enable MWI Service. MWI is available only if a Voice Mail

Service is set-up in the deployment.

Default setting: yes

VMWI Serv Enable VMWI Service (FSK)

Default setting: yes

Speed Dial Serv Enable Speed Dial Service.

Default setting: yes

Secure Call Serv Secure Call Service. If this feature is enabled, a user can make a

secure call by entering an activation code (*18 by default) before

dialing the target number. Then audio traffic in both directions is

encrypted for the duration of the call.

Default setting: yes

Star codes are set in Vertical Service Activation Codes. To enable

secure calling by default, without requiring a star code, set the

user’s Secure Call Setting to yes. See User 1 and User 2, page 98.

Referral Serv Enable Referral Service. See the Referral Services Codes

parameter For more information.

Default setting: yes

Feature Dial Serv Enable Feature Dial Service. See the Feature Dial Services Codes

parameter For more information.

Default setting: yes

Service

Announcement Serv

Enable Service Announcement Service.

Default setting: no

Reuse CID Number

As Name

Use the Caller ID number as the caller name.

Default settings: yes

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 93

Audio Configuration

CONFCID Serv Enable Caller ID during conference call.

Default settings: yes

Field Description

Preferred Codec Preferred codec for all calls. (The actual codec used in a call still

depends on the outcome of the codec negotiation protocol.) Select

one of the following:

• G711u

• G711a

• G726-32

• G729a

Default setting: G711u.

Second Preferred

Codec

If the first codec fails, then second preferred codec is tried.

Default setting: blank

Third Preferred

Codec

If the second codec fails, then third preferred codec is tried.

Default setting: blank

Use Pref Codec Only To use only the preferred codec for all calls, select yes. (The call

fails if the far end does not support this codec.) Otherwise, select

no.

Default setting: no

Use Remote Pref

Codec

If set to yes, the phone communicates using the remote phone

preferred codec. If set to no, the Cisco IP phone communicates

using its own preferred codec (as indicated in the Preferred Codec

field and in the SDP by order of preferences).

Default setting: no

Codec Negotiation When set to Default, the Cisco IP phone responds to an Invite with

a 200 OK response advertising the preferred codec only. When set

to List All, the Cisco IP phone responds listing all the codecs that

the phone supports.

Default setting: Default

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 94

G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes.

Otherwise, select no.

Default setting: yes

Silence Supp Enable To enable silence suppression so that silent audio frames are not

transmitted, select yes. Otherwise, select no.

Default setting: no

G726-32 Enable To enable the use of the G.726 codec at 32 kbps, select yes.

Otherwise, select no.

Default setting: yes

Silence Threshold Select the appropriate setting for the threshold: high, medium, or

low.

Default setting: medium

FAX V21 Detect

Enable

To enable detection of V21 fax tones, select yes. Otherwise, select

no.

Default setting: yes

Echo Canc Enable To enable the use of the echo canceller, select yes. Otherwise,

select no.

Default setting: yes

FAX CNG Detect

Enable

To enable detection of the fax Calling Tone (CNG), select yes.

Otherwise, select no.

Default setting: yes

FAX Passthru Codec Select the codec for fax passthrough, G711u or G711a.

Default setting: G711u

FAX Codec

Symmetric

To force the ATA to use a symmetric codec during fax passthrough,

select yes. Otherwise, select no.

Default setting: yes

DTMF Process INFO To use the DTMF process info feature, select yes. Otherwise, select

no.

Default setting: yes

FAX Passthru

Method

Select the fax passthrough method: None, NSE, or ReINVITE.

Default setting: NSE

DTMF Process AVT To use the DTMF process AVT feature, select yes. Otherwise,

select no.

Default setting: yes

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 95

FAX Process NSE To use the fax process NSE feature, select yes. Otherwise, select

no.

Default setting: yes

DTMF Tx Method Select the method to transmit DTMF signals to the far end:

InBand, AVT, INFO, or Auto. InBand sends DTMF by using the

audio path. AVT sends DTMF as AVT events. INFO uses the SIP

INFO method. Auto uses InBand or AVT based on the outcome of

codec negotiation.

Default setting: Auto

FAX Disable ECAN If enabled, this feature automatically disables the echo canceller

when a fax tone is detected. To use this feature, select yes.

Otherwise, select no.

Default setting: no

DTMF Tx Mode DTMF Detection Tx Mode is available for SIP information and

AVT. Options are: Strict or Normal.

Default setting: Strict for which the following are true:

• A DTMF digit requires an extra hold time after detection.

• The DTMF level threshold is raised to -20 dBm.

The minimum and maximum duration thresholds are:

• strict mode for AVT and SIP: the value set in DTMF Tx

Strict Hold Off Time

• normal mode for AVT: 40 ms

• normal mode for SIP: 50 ms

DTMF Tx Strict Hold

Off Time

This parameter is in effect only when DTMF Tx Mode is set to

strict, and when DTMF Tx Method is not set to inband; i.e. either

AVT or INFO. The value can be set as low as 40 ms. There is no

maximum limit. A larger value will reduce the chance of talk-off

(beeping) during conversation, at the expense of reduced

performance of DTMF detection, which is needed for interactive

voice response systems (IVR).

Default setting: 70 ms

FAX Enable T38 To enable the use of ITU-T T.38 standard for FAX Relay, select

yes. Otherwise select no.

Default setting: no

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 96

Hook Flash Tx

Method

Select the method for signaling hook flash events: None, AVT, or

INFO. None does not signal hook flash events. AVT uses

RFC2833 AVT (event = 16) INFO uses SIP INFO with the single

line signal=hf in the message body. The MIME type for this

message body is taken from the Hook Flash MIME Type setting.

Default setting: None

FAX T38

Redundancy

Select the appropriate number to indicate the number of previous

packet payloads to repeat with each packet. Choose 0 for no

payload redundancy. The higher the number, the larger the packet

size and the more bandwidth consumed.

Default setting: 1

FAX T38 ECM

Enable

Select yes to enable T.38 Error Correction Mode. Otherwise select

no.

Default setting: yes

FAX Tone Detect

Mode

This parameter has three possible values:

• caller or callee: The ATA will detect FAX tone whether it is

callee or caller

• caller only: The ATA will detect FAX tone only if it is the

caller

• callee only: The ATA will detect FAX tone only if it is the

callee

Default setting: caller or callee.

Symmetric RTP Enable symmetric RTP operation. If enabled, the ATA sends RTP

packets to the source address and port of the last received valid

inbound RTP packet. If disabled (or before the first RTP packet

arrives) the ATA sends RTP to the destination as indicated in the

inbound SDP.

Default setting: no

Fax T38 Return to

Vo i c e

When this feature is enabled, upon completion of the fax image

transfer, the connection remains established and reverts to a voice

call using the previously designated codec. Select yes to enable

this feature, or select no to disable it.

Default setting: no

Field Description

Configuring the Voice Settings

Line 1 and Line 2 Settings (PHONE 1 and PHONE 2)

Cisco SPA100 Series Administration Guide 97

Dial Plan

The default dial plan script for the line is as follows: (*xx|[3469]11|0|00|[2- 9]xxxxxx|1xxx[2-

9]xxxxxx|xxxxxxxxxxxx.)

Each parameter is separated by a semi-colon (;)

Example 1:

*1xxxxxxxxxx<:@fwdnat.pulver.com:5082;uid=jsmith;pwd=xy z

Example 2:

*1xxxxxxxxxx<:@fwd.pulver.com;nat;uid=jsmith;pwd=xyz

The syntax for a dial plan expression is described in the table below.

Modem Line Enable an alternate method to make the modem call without

Modem Line Toggle Code pre-dialing.

Default setting: no

RTP to Proxy in

Remote Hold

Enable to send RTP to proxy when line is held by remote side.

Default setting: no

Dial Plan Entry Functionality

*xx Allow arbitrary 2 digit star code

[3469]11 Allow x11 sequences

0Operator

00 Int’l Operator

[2-9]xxxxxx US local number

1xxx[2-9]xxxxxx US 1 + 10-digit long distance number

xxxxxxxxxxxx. Everything else

Field Description

Configuring the Voice Settings

User 1 and User 2

Cisco SPA100 Series Administration Guide 98

FXS Port Polarity Configuration

User 1 and User 2

Use the Voice > User 1 and Voice > User 2 pages to set the user preferences for the calls

through the PHONE 1 and PHONE 2 ports.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Call Forward Settings

Field Description

Idle Polarity Polarity before a call is connected: Forward or Reverse.

Default setting: Forward

Caller Conn Polarity Polarity after an outbound call is connected: Forward or Reverse.

Default setting: Forward.

Callee Conn Polarity Polarity after an inbound call is connected: Forward or Reverse.

Default setting: Forward

Field Description

Cfwd All Dest Forward number for Call Forward All Service.

Default setting: blank

Cfwd Busy Dest Forward number for Call Forward Busy Service. Same as Cfwd

All Dest.

Default setting: blank

Cfwd No Ans Dest Forward number for Call Forward No Answer Service. Same as

Cfwd All Dest.

Default setting: blank

Cfwd No Ans Delay Delay in sec before Call Forward No Answer triggers.

Default setting: 20

Configuring the Voice Settings

User 1 and User 2

Cisco SPA100 Series Administration Guide 99

Selective Call Forward Settings

Field Description

Cfwd Sel1-8 Caller Caller number pattern to trigger Call Forward Selective service.

When the caller’s phone number matches the entry, the call is

forwarded to the corresponding Cfwd Selective Destination (Cfwd

Sel1-8 Dest).

• Use ? to match any single digit.

• Use * to match any number of digits.

Example: 1408*, 1512???1234

In the above example, a call is forwarded to the corresponding

destination if the caller ID either starts with 1408 or is an 11-digit

numbering starting with 1512 and ending with 1234.

Default setting: blank

Cfwd Sel1-8 Dest The destination for the corresponding Call Forward Selective caller

pattern (Cfwd Sel1-8 Caller).

Default setting: blank

Cfwd Last Caller The number of the last caller; this caller is actively forwarded to

the Cfwd Last Dest via the Call Forward Last service. For more

information, see Vertical Service Activation Codes.

Default setting: blank

Cfwd Last Dest The destination for the Cfwd Last Caller.

Block Last Caller The number of the last caller; this caller is blocked via the Block

Last Caller Service. For more information, see Vertical Service

Activation Codes.

Default setting: blank

Accept Last Caller The number of the last caller; this caller is accepted via the Accept

Last Caller Service. For more information, see Vertical Service

Activation Codes.

Default setting: blank

Configuring the Voice Settings

User 1 and User 2

Cisco SPA100 Series Administration Guide 100

Speed Dial Settings

Supplementary Service Settings (User)

Field Description

Speed Dial 2-9 Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6,

7, 8, or 9.

Default setting: blank

Field Description

CW Setting Call Waiting on/off for all calls.

Default setting: yes

Block CID Setting Block Caller ID on/off for all calls.

Default setting: no

Block ANC Setting Block Anonymous Calls on or off.

Default setting: no

DND Setting DND on or off.

Default setting: no

CID Setting Caller ID Generation on or off.

Default setting: yes

CWCID Setting Call Waiting Caller ID Generation on or off.

Default setting: yes

Dist Ring Setting Distinctive Ring on or off.

Default setting: yes

Configuring the Voice Settings

User 1 and User 2

Cisco SPA100 Series Administration Guide 101

Secure Call Setting If yes, all outbound calls are secure calls by default, without

requiring the user to dial a star code first.

Default setting: no

• If Secure Call Setting is set to yes, all outbound calls are

secure. However, a user can disable security for a call by

dialing *19 before dialing the target number.

• If Secure Call Setting is set to No, the user can make a

secure outbound call by dialing *18 before dialing the

target number.

• A user cannot force inbound calls to be secure or not

secure; that depends on whether the caller has security

enabled or not.

Note: This setting is applicable only if Secure Call Serv is set to

yes on the line interface. See Line 1 and Line 2 Settings (PHONE

1 and PHONE 2), page 80.

Message Waiting Setting this value to yes can activate stutter tone and VMWI

signal. This parameter is stored in long term memory and will

survive after reboot or power cycle.

Default setting: no

Accept Media

Loopback Request

Controls how to handle incoming requests for loopback operation.

Default setting: automatic

• never: Never accepts loopback calls; replies 486 to the

caller.

• automatic: Automatically accepts the call without ringing.

• manual: Rings the phone first, and the call must be picked

up manually before loopback starts.

Default setting: Automatic

Media Loopback

Mode

The loopback mode to assume locally when making call to request

media loopback. Choices are: Source and Mirror.

Default setting: source

NOTE If the ATA answers the call, the mode is determined by the

caller.

Field Description

Configuring the Voice Settings

User 1 and User 2

Cisco SPA100 Series Administration Guide 102

Distinctive Ring Settings

Ring Settings

Media Loopback

Type

The loopback type to use when making call to request media

loopback operation. Choices are Media and Packet.

Default setting: media

Note that if the ATA answers the call, then the loopback type is

determined by the caller (the ATA always picks the first loopback

type in the offer if it contains multiple type)

CONFCID Setting Enables or disables the CONFCID.

Default setting: yes

Field Description

Ring1 - 8 Caller Caller number pattern to play Distinctive Ring/CWT 1, 2, 3, 4, 5,

6, 7, or 8. Caller number patterns are matched from Ring 1 to Ring

8. The first match (not the closest match) will be used for alerting

the subscriber. The distinctive rings are set on the Regional page.

Default setting: blank

Field Description

Default Ring Default ringing pattern, 1–8, for all callers.

Default setting: 1

Default CWT Default CWT pattern, 1–8, for all callers.

Default setting: 1

Hold Reminder Ring Ring pattern for reminder of a holding call when the phone is on-

hook.

Default setting: 8

Call Back Ring Ring pattern for call back notification.

Default setting: 7

Cfwd Ring Splash

Len

Duration of ring splash when a call is forwarded (0 – 10.0s)

Default setting: 0

Cblk Ring Splash

Len

Duration of ring splash when a call is blocked (0 – 10.0s)

Default setting: 0

Field Description

Configuring the Voice Settings

User 1 and User 2

Cisco SPA100 Series Administration Guide 103

VMWI Ring Policy The parameter controls when a ring splash is played when a the

VM server sends a SIP NOTIFY message to the ATA indicating

the status of the subscriber’s mail box. Three settings are available.

Default setting: New VM Available

• New VM Available: Ring as long as there new voicemail

messages.

• New VM Becomes Available: Ring at the point when the

first new voicemail message is received.

• New VM Arrives: Ring when the number of new voicemail

messages increases.

VMWI Ring Splash

Len

Duration of ring splash when new messages arrive before the

VMWI signal is applied (0 – 10.0s)

Default setting: 0

Ring On No New

If enabled, the ATA plays a ring splash when the voicemail server

sends SIP NOTIFY message to the ATA indicating that there are

no more unread voice mails. Some equipment requires a short ring

to precede the FSK signal to turn off VMWI lamp.

Default setting: no

Field Description

Cisco SPA100 Series Administration Guide 106

Administration Settings

This chapter describes the administrative settings for the ATA. It includes the following

sections:

• Management

• Logging

• Diagnostics

• Factory Defaults

• Firmware Upgrade

• Configuration Management

•Reboot

Management

Use the Management pages to manage web access to the configuration utility and to enable

protocols for remote configuration and network management.

• Web Access Management

•TR-069

•SNMP

• User List (Password Management)

•Bonjour

• Reset Button

Administration Settings

Management

Cisco SPA100Series Administration Guide 107

Web Access Management

Use the Administration > Management > Web Access Management page to configure the

settings for access to the administration of the ATA.

Cisco SPA112 Web Access Management fields

Access to the Cisco SPA112 configuration utility is enabled by default. Admin Access allows

you to manage the configuration from a computer in your office network, and Web Utility

Access allows you to connect from a computer on a different subnet or on the Internet. To

access the configuration utility, launch a web browser and enter the URL in the Address bar.

The URL must include the specified protocol, the WAN IP address of the ATA, and the

specified port number. For example, with the HTTPS protocol, a WAN IP address of

203.0.113.50, and port 80, you would enter: https://203.0.113.50:80

Field Description

Admin Access This feature controls access to the configuration utility from

devices that are connected via the ETHERNET (LAN) port.

Click Enabled to enable this feature, or click Disabled to disable

it. The default setting is Enabled. If you administer and

configure the ATA from a computer that is connected to the

LAN, this feature must be enabled.

Web Utility Access Select the protocol to use for access to the configuration utility

from a device on the WAN. Choose HTTP and/or HTTPS. For

secure Internet access, select HTTPS. The default value is

HTTP.

Remote Management

Port

Enter the port number to use for access to the configuration

utility from a device on the WAN. The default port number is 80.

Administration Settings

Management

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Cisco SPA122 Web Access fields

Cisco SPA122 Remote Access fields

Field Description

Admin Access This feature controls access to the configuration utility from

devices that are connected via the ETHERNET (LAN) port.

Click Enabled to enable this feature, or click Disabled to disable

it. The default setting is Enabled. If you administer and

configure the ATA from a computer that is connected to the

LAN, this feature must be enabled.

Web Utility Access Select the protocol to use for access to the configuration utility

from a device on the WAN. Choose HTTP and/or HTTPS. For

secure Internet access, select HTTPS. The default value is

HTTP.

Field Description

Remote Management Allows access to the configuration utility from a device that is

on the WAN side of the ATA. For example, you could connect

from another subnet in your office or from your home computer.

Click Enabled to enable this feature, or click Disabled to disable

it. The default setting is Disabled. The other fields in this section

of the page are available only if you enable this feature.

If you attempt to enable this feature while using the default

administrator login credentials, you will be prompted to change

the credentials. Click OK to acknowledge the warning message.

Use the Administration > Management > User List page to

change administrator password. For more information, see User

List (Password Management), page 112.

Administration Settings

Management

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TR-069

Use the Administration > Management > TR-069 page to configure communication with an

Auto-Configuration Server (ACS) via TR-069 CPE WAN Management Protocol (CWMP).

TR-069 (Technical Report 069) provides a common platform to manage all voice devices and

other customer-premises equipment (CPE) in large-scale deployments. It provides the

communication between the CPE and the ACS.

Web Utility Access Select the protocol to use for access to the configuration utility

from a device on the WAN side of the ATA. Choose HTTP and/

or HTTPS. For secure Internet access, select HTTPS. The

default value is HTTP.

Include the specified protocol when you enter the address in

your web browser. For example, with the HTTPS protocol, a

WAN IP address of 203.0.113.50, and the default Remote

Management Port of 80, you would enter: https://

203.0.113.50:80

Remote Upgrade If you enabled Remote Management, choose whether or not to

allow firmware upgrades from a device on the WAN side of the

ATA. Click Enabled to enable this feature, or click Disabled to

disable it. The default value is Disabled.

You can change this setting only when your computer is

connected to the configuration utility from the LAN.

Allowed Remote IP

Address

You can use this feature to limit access to the configuration

utility based on the IP address of a device. Choose Any IP

Address to allow access from any external IP address. To specify

an external IP address or range of IP addresses, select the second

radio button and then enter the desired IP address or range. The

default setting is Any IP Address.

Remote Management

Port

Enter the port number to use for access to the configuration

utility from a device on the WAN side of the ATA. The default

port number is 80.

Include the specified port when you enter the address in your

web browser. For example, with the HTTPS protocol, a WAN IP

address of 203.0.113.50, and the default Remote Management

Port of 80, you would enter: https://203.0.113.50:80

Field Description

Administration Settings

Management

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Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Field Description

Status Click Enabled to enable remote provisioning, or click Disabled

to disable this feature. The default setting is Disabled.

ACS URL The URL for the ACS. The format should be http(s)://

xxx.xxx.xxx.xxx:port or xxx.xxx.xxx.xxx:port. The

xxx.xxx.xxx.xxx is the domain name or IP address of the ACS

server. Both the IP address and the port number are required.

ACS Username The username for the ACS. The default username is the

Organization Unit Identifier (OUI). This value is required and

must match the username configured on the ACS.

ACS Password The password for the ACS. This value is required and must

match the password configured on the ACS.

Connection Request

Port

The port to use for connection requests

Connection Request

Username

The username for connection requests. This value must match

the Connection Request Username configured on the ACS.

Connection Request

Password

The password for connection requests. This value must match

the Connection Request Password configured on the ACS.

Periodic Inform

Interval

If Periodic Inform is enabled, the duration, in seconds, between

CPE attempts to connect to the ACS. The default value is 86400

seconds.

Periodic Inform Enable Click Enabled to enable CPE connection requests to the ACS, or

click Disabled to disable this feature.

Request Download If applied, ACS may call the Download RPC after it receives the

request from the ATA.

Administration Settings

Management

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SNMP

Use the Administration > Management > SNMP page to set up Simple Network Management

Protocol (SNMP) for the ATA.

SNMP is a network protocol that allows network administrators to manage, monitor, and

receive notifications of critical events as they occur on the network. The ATA supports

SNMPv2 and SNMPv3. It acts as an SNMP agent that replies to SNMP commands from

SNMP Network Management Systems. It supports the standard SNMP get, next, and set

commands. It also generates SNMP traps to notify the SNMP manager when configured alarm

conditions occur. Examples include reboots, power cycles, and INTERNET (WAN) events.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Settings for SNMPv2

Settings for SNMPv3

Field Description

Enabled, Disabled Click Enabled to enable this feature, or click Disabled to disable

it. The default setting is Disabled.

Trusted IP Choose Any to allow access from any IP address (not

recommended). Click Address to specify the IP address and

subnet mask of a single SNMP manager or trap agent that can

access the ATA through SNMP.

Get/Trap Community Enter a community string for authentication for SNMP GET

commands. The default value is public.

Set Community Enter a community string for authentication for SNMP SET

commands. The default value is private.

Field Description

Enabled, Disabled Click Enabled to enable this feature, or click Disabled to disable

it. The default setting is Disabled.

R/W User Enter the user name for SNMPv3 authentication. The default

value is v3rwuser.

Administration Settings

Management

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Trap Configuration

User List (Password Management)

Use the Administration > Management > User List page to manage the two user accounts for

the configuration utility. The administrator-level account has the default username admin and

password admin. The user-level account has access to modify a limited set of features. This

account has the default username cisco and password cisco.

For the IVR, no user password is required; the user simply presses # when prompted. The

default administrator password is 1234#. You can configure these passwords on the System

page.

To update a password:

STEP 1 In the User List table, click the pencil icon for the account that you want to update.

STEP 2 On the User Account page, enter the username and password, as described below.

• Username: Enter a username.

Auth-Protocol Choose the SNMPv3 authentication protocol from the drop-

down list (HMAC-MD5 or HMAC-SHA).

Auth-Password Enter the authentication password.

PrivProtocol Choose a privacy authentication protocol from the drop-down

list (None or CBC-DES). If you select CBCDES, the privKey

encrypts the data portion of the message that is being sent.

Privacy Password Enter the key for the authentication protocol to use.

Field Description

IP Address The IP Address of the SNMP manager or trap agent.

Port The SNMP trap port used by the SNMP manager or trap agent to

receive the trap messages. Valid entries are 162 or 1025~65535.

The default value is162.

SNMP Version The SNMP version in use by the SNMP manager or trap agent.

Choose a version from the list.

Field Description

Administration Settings

Logging

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• Old Password (administrator account only): Enter the existing password. The default

administrator password is admin. The default guest password is cisco.

• New Password: Enter up to 32 characters for your new password.

• Confirm New Password: Enter the new password again, to confirm.

STEP 3 After making changes, click Submit to save your settings, or click Cancel to redisplay the page

with the saved settings.

Bonjour

Use the Administration > Management > Bonjour page to enable or disable Bonjour. Bonjour

is a service discovery protocol that locates network devices such as computers and servers on

your LAN. It may be required by network management systems that you use. When this

feature is enabled, the ATA periodically multicasts Bonjour service records to its entire local

network to advertise its existence.

Click Enabled to enable this feature, or click Disabled to disable it. The default setting is

Enabled. After making changes, click Submit to save your settings, or click Cancel to

redisplay the page with the saved settings.

Reset Button

Click Enabled to enable the reset button, or click Disabled to disable it. The default setting is

Enabled. After making changes, click Submit to save your settings, or click Cancel to

redisplay the page with the saved settings.

Logging

The ATA allows you to record incoming, outgoing, and DHCP lists for various events that

occur on your network.The Incoming Log displays a temporary list of the source IP addresses

and destination port numbers for the incoming Internet traffic. The Outgoing Log displays a

temporary list of the local IP addresses, destination URLs/IP addresses, and service/port

numbers for the outgoing Internet traffic.

See these topics:

• Log Module

• Log Setting

Administration Settings

Logging

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• Log Viewer

Log Module

Use the Administration > Log > Log Module page to enable and configure logging.

NOTE

• As a best practice, Cisco recommends that you enable logging only when needed, and

disable logging when you finish the investigation. Logging consumes resources and

can impact system performance.

• If you want to enable email or syslog server logging, first specify the email or syslog

server settings on the Log Setting page.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Field Description

Status Click Enabled to enable logging, or click Disabled to disable

logging. The default setting is Disabled.

Log - Enable Check the box in the heading row to enable logging for all

services (kernel and system). Alternatively, check the box for

kernel or system to enable logging for that service.

Service The type of service to include: kernel or system.

Administration Settings

Logging

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Priority The types of events to include in the log. The lowest level of

logging is Emergency, which is limited to messages about high

impact events. The highest level of logging is Debugging, which

includes all message types from Emergency upward.

• Emergency: Messages about events, such as an imminent

system crash, that make the system unusable. Typically

this type of message is broadcast to all users.

• Alert: Messages about conditions, such as a corrupted

system database, that require immediate corrective

action.

• Critical: Messages about serious conditions, such as a

disk failure.

• Error: Messages about conditions that require corrective

action but are not critical.

• Warning: Warnings about possible issues.

• Notification: Messages about normal but significant

conditions that may require attention.

• Information: Messages that provide information only.

• Debugging: Messages that are used to debug programs.

Local Check the box in the heading row to include all services in the

local logs that can be viewed in the Log Viewer. Alternatively,

check the box for kernel or system to include that service in the

local log.

E-Mail Check the box in the heading row to include all services in the

emailed logs, if configured on the Log Setting page.

Alternatively, check the box for kernel or system to include that

service in the emailed log.

Syslog Server Check the box in the heading row to include all services in the

log file that is transmitted to the syslog server. Alternatively,

check the box for kernel or system to include that service in the

log file.

Field Description

Administration Settings

Logging

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Log Setting

If logging is enabled on the Administration > Log > Log Module page, the ATA can

periodically send the log file to a server or to an email address. Use the Log Setting page to

enter the information for your syslog server and email account.

NOTE For information about enabling and configuring logging, see Log Module, page 114.

Enter the settings as described below. After making changes, click Submit to save your

settings, or click Cancel to redisplay the page with the saved settings.

Local

Syslog Server

E-Mail

When logging is enabled, you can send logs to an email address by using SMTP.

NOTE Service providers’ requirements vary. Be aware that some providers do not allow SMTP email

from a free account. Other providers may require a user to log on to a new mailbox before

sending emails. For accurate information, read the support documentation from your provider.

In your provider's support or help system, search for information about SMTP server settings.

Field Description

Log Size Enter the maximum size of the log file in kilobytes. Valid values

are from 128 to 1024.

Field Description

IP Address Enter the IP address of the syslog server where the messages

will be sent.

Port Enter the port to use on the server. Valid values are from 1 to

65535.

Field Description

Sender If you wish to send log entries to an email account, complete all

of the fields in this section. Enter a valid email address to

identify the sender of the email. Example: user1@company.com

Administration Settings

Logging

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Log Viewer

If logging is enabled on the Administration > Log > Log Module page, you can use the Log

Viewer page view the logs online and to download the system log file to your computer. You

can limit the contents of the log by choosing the types of entries to include and by specifying

keywords.

NOTE For information about enabling and configuring logging, see Log Module, page 114.

Receiver Enter a valid email address where the email will be sent.

Example: user2@company.com

SMTP Server Enter the IP address or domain name of the mail server that you

will use to send this email. Example: smtp.gmail.com

SMTP Port Enter the port to use on the SMTP server. The default value is

25. Use the port specified by your email server administrator or

service provider.

Subject Enter a brief description for the subject line of the email.

Example: Log from My ATA

Number of Logs Enter the number of log entries to include in the email. The valid

range is 10 to 200.

Interval Enter the interval, in minutes, at which to send emails. The valid

range is 1 to 1440 (24 hours).

Username Enter the username for the email account that will be used to

send these emails. Use the format required by your service

provider. Usually it is the full email address. Example:

user1@company.com.

Password Enter the password for the email account that will be used to

send these emails.

Field Description

Download Log Click this button to download the contents of the log as a file on

your computer. In the dialog box, you can open the file or save

it. The file can be opened in a text editor such as Notepad.

Administration Settings

Diagnostics

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Diagnostics

The ATA includes two built-in diagnostic tools:

•Ping Test

• Traceroute Test

Ping Test

Use the Administration > Diagnostics > Ping Test page to test connectivity between the ATA

and a destination.

STEP 1 Enter the IP address or domain name that you want to ping.

STEP 2 Enter a packet size in bytes. The range is 32 to 65500 bytes.

STEP 3 Choose the number of times to send the ping request (5, 10, or Unlimited).

STEP 4 Click Start to Ping to start the test. After the test is complete, the test results appear on the

page. While the ping test is running, you can click Stop to abandon the test.

The test results indicate the number of packets sent and received, the percentage of packet

loss, and the round-trip speed.

STEP 5 Click Close to close the test results and display the Ping Test form.

Clear Log Click this button to remove all entries from the log.

Display Choose the type of content to display: All, kernel, or system.

Filter Enter a keyword to filter the log entries that appear in the viewer.

The page will display only the entries that include the keyword.

Field Description

Administration Settings

Factory Defaults

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Traceroute Test

Use the Administration > Diagnostics > Traceroute page to view the route between the ATA

and a destination.

STEP 1 Enter the IP address or domain name of the destination.

STEP 2 Click Start to Traceroute to start the test. The results appear on the page and are refreshed

every 5 seconds. During the test, you can click Stop to abandon the test.

The results display up to 30 hops.

STEP 3 Click Close to close the results and display the Traceroute Test form.

Factory Defaults

Use the Administration > Factory Defaults page to reset the ATA to the default configuration.

Alternatively, press and hold the RESET button for 20 seconds. All user-changeable non-

default settings will be lost. This may include network and service provider data.

You can perform the following tasks:

• Restore Router Factory Defaults: Choose Yes to remove any custom data (router)

settings that you have configured. The default settings will be restored when you click

Submit.

• Restore Voice Factory Defaults: Choose Yes. to remove any custom settings that you

configured on the Voice pages of the configuration utility. The default settings will be

restored when you click Submit.

Administration Settings

Firmware Upgrade

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Firmware Upgrade

Use the Administration > Firmware Upgrade page to upgrade the firmware on the ATA. It is

not necessary to upgrade unless you are experiencing problems with the ATA or if the new

firmware has a feature that you want to use. Before upgrading the firmware, download the

firmware upgrade file for the ATA at: www.cisco.com/go/smallbizvoicegateways

STEP 1 Click Browse and select the location of the upgrade file that you downloaded.

STEP 2 Click the Upgrade button to upgrade the firmware.

CAUTION Upgrading the firmware may take several minutes. Until the process is complete, DO NOT turn

off the power, press the hardware reset button, or click the Back button in your current browser.

Configuration Management

Use the Administration > Config Management pages to backup and restore the configuration

settings for the ATA.

• Backup Configuration

• Restore Configuration

Backup Configuration

Use the Administration > Config Management > Backup Configuration page to back up the

ATA configuration settings to a file. You can then later restore these same settings to the ATA.

Click the Backup button to save the configuration information of the ATA. When the dialog

box appears, choose a location where you want to save the .cfg file. Tip: Rename the file with

a name that includes the date and time when you did the backup.

Administration Settings

Reboot

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Restore Configuration

User the Administration > Config Management > Restore Configuration page to restore the

ATA configuration settings from a previous backup. It is recommended that you back up your

current configuration settings before you restore a configuration.

STEP 1 Click Browse to locate the .cfg file on your computer.

STEP 2 Click Restore to restore the settings from the selected file.

Reboot

Use the Administration > Reboot page to power cycle the ATA (if necessary) from the

configuration utility. Alternatively, accomplish this task by pressing the RESET button.

Click the Reboot button to power cycle the ATA. When the warning message appears, read the

information, and then click OK to reboot the ATA, or click Cancel to abandon the operation.

The ATA and any connected devices will lose network connectivity during this operation.

Cisco SPA100 Series Administration Guide 123

Viewing the Status and Statistics

This chapter describes how to view the status and statistics for the ATA. It includes the

following sections:

• System Information

• Interface Information

• Internet Status

• Port Statistics (SPA122 only)

• DHCP Server Information (SPA122 only)

System Information

Use the Status > System Information page to view information about the ATA and its current

settings.

Field Description

Model The model number and product description.

Hardware Version The hardware version number.

Boot Version The boot firmware version number.

Firmware Version The current firmware version.

Recovery Firmware The version number of the recovery firmware.

WAN MAC Address The MAC address of the WAN interface.

Host Name The host name of the ATA.

Domain Name The domain name of the ATA.

Viewing the Status and Statistics

Interface Information

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Interface Information

Use the Status > Interface Information page to view information for the WAN interface

(INTERNET port) and on SPA122 only, the LAN interface (ETHERNET port).

Interface List

Port List (SPA122 only)

Serial Number The serial number of the ATA.

Current Time Time that is set on the ATA.

Field Description

Interface The name of the interface: WAN or LAN (SPA122 only).

Connect Type The type of connection configured for the interface.

IP Address The IP address of the interface.

Subnet Mask The subnet mask of the interface.

MAC Address The MAC address of the interface.

Field Description

Interface The name of the interface: WAN or LAN.

TX (pkts) The number of packets transmitted from this port.

RX (pkts) The number of packets received by this port.

Status The status of the port, showing whether the port is connected to

a device or disconnected.

Clear TX & RX Click this button to reset to 0 the count of TX and RX packets.

Viewing the Status and Statistics

Internet Status

Cisco SPA100Series Administration Guide 125

Internet Status

Use the Status > Internet Status page to view information about the WAN interface

(INTERNET port).

Port Statistics (SPA122 only)

Use the Status > Port Statistics page to view information about the port activity on the WAN

interface (INTERNET port) and the LAN interface (ETHERNET port).

Field Description

Link Status The status of the INTERNET (WAN) interface, showing

whether the port is connected or disconnected.

IP Address The IP address of the INTERNET (WAN) interface.

Netmask The subnet mask for the INTERNET (WAN) interface.

Gateway The IP address of the default gateway.

Host Name The host name of the ATA.

Domain Name The domain name of the ATA.

MTU Type The method for setting the MTU: Auto or Manual.

MTU Size The largest protocol data unit (in bytes) permitted for

network transmission.

DNS 1-3 (if applicable) IP addresses for up to three DNS servers that are used for

name resolution.

Field Description

Input (pkts) The number of packets received by the port.

Output (pkts) The number of packets transmitted by the port.

Input Errors The number of receive errors for incoming traffic.

Viewing the Status and Statistics

DHCP Server Information (SPA122 only)

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DHCP Server Information (SPA122 only)

Use the Status > DHCP Server Information page to view information about the DHCP server

and clients.

DHCP Pool Information

DHCP Server Details

Input Broadcasts The number of broadcast messages received by the

interface.

Output Broadcasts The number of broadcast messages sent by the interface.

Input Multicasts The number of multicast messages received by the

interface.

Output Multicasts The number of multicast messages sent by the interface.

Field Description

Client Name The host name of the DHCP client.

IP Address The IP address leased to the client.

MAC Address The MAC address of the DHCP client.

Expires Time The remaining time in the current DHCP lease, shown in

HH:MM:SS (hours:minutes:seconds) format. The page is

periodically updated with the new value as the timer counts

down.

Interface The interface through which the client is connected.

Field Description

DHCP Server The status of the DHCP server: Enabled or Disabled.

Viewing the Status and Statistics

DHCP Server Information (SPA122 only)

Cisco SPA100Series Administration Guide 127

IP Address / Mask The IP address and subnet mask for the ETHERNET (LAN)

interface.

DNS Proxy The setting for the DNS proxy service: Enabled or Disabled.

Maximum DHCP

Users

The maximum number of clients that can lease an IP address

from the DHCP server.

IP Address Range The range of IP addresses that can be dynamically assigned by

the DHCP server.

Client Lease Time The maximum amount of time, in minutes, that a client can lease

a dynamically assigned IP address.

Static DNS The IP addresses of up to three DNS servers to be used by

DHCP clients.

Option 66 The setting for Option 66, which provides provisioning server

address information to hosts requesting this option. The ATA

may be set to None (internal), Remote TFTP Server, or Manual

TFTP Server.

TFTP Server The IP address, hostname, or URL of the TFTP server used for

provisioning.

Option 67 The configuration/bootstrap filename that is provided to hosts

that request this option.

Option 159 The configuration URL that is provided to clients that request

this option.

Option 160 The configuration URL that is provided to clients that request

this option.

Field Description

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Frequently Asked Questions

Q. I cannot connect to the Internet through the ATA.

STEP 1 Make sure that the ATA is powered on. The Power/Sys LED should be solid green and not

flashing.

If the Power LED is flashing, then power off all of your network devices, including the

modem, the ATA, and the connected devices. Wait for 30 seconds. Then power on each device

in the following order:

• Cable or DSL modem

• ATA

• Connected Devices

STEP 2 Check the cable connections. Ensure that the cable in the INTERNET (WAN) port is securely

connected to the device that provides your Internet access, such as your modem or ADSL line.

On the Cisco SPA122, check the cable connection for the ETHERNET (LAN) port.

STEP 3 Check the settings on the Network Setup > Internet Settings page. Verify that you entered the

settings specified by your Internet Service provider.

Q. I upgraded my firmware and now the ATA is not working properly.

If the ATA is not working properly after an upgrade, you may need to perform a factory reset.

Use the Administration > Factory Defaults page to reset the ATA to the default configuration.

Alternatively, press and hold the RESET button for 20 seconds. All user-changeable non-

default settings will be lost. This may include network and service provider data.

Q. I cannot use the DSL service to connect manually to the Internet.

After you have installed the ATA, it will automatically connect to your service provider’s

network, so you no longer need to connect manually.

Frequently Asked Questions

Cisco SPA100Series Administration Guide 129

Q. There is no dial tone, and the Phone 1 or 2 LED is not solid green.

STEP 1 Make sure the telephone is connected to the appropriate port, PHONE 1 or 2.

STEP 2 Disconnect the RJ-11 telephone cable from the PHONE port, and then reconnect it.

STEP 3 Make sure your telephone is set to its tone setting (not pulse).

STEP 4 Make sure your network has an active Internet connection. Try to access the Internet, and

check to see if the ATA WAN LED is flashing green. If you do not have a connection, then

power off all of your network devices, including the modem, the ATA, and the computers.

Wait 30 seconds. Then power on each device in the following order:

• Cable or DSL modem

• ATA

• Computers and other devices

STEP 5 Verify the settings on the Quick Setup page. Verify that you entered the account information

and settings required by your service provider. On the Voice > Info page, Line 1 or Line 2

Status section, verify that the Registration State is registered. If the line is not registered, check

with your ITSP to determine if additional settings are required.

Q. When I place an Internet phone call, the audio breaks up.

Consider the following possible causes and solutions:

• Network activity

There may be heavy network activity, particularly if you are running a server or using a

file sharing program. Try to limit network or Internet activity during Internet phone

calls. For example, if you are running a file sharing program, files may be uploaded in

the background even though you are not downloading any files, so make sure you exit

the program before making Internet phone calls.

• Bandwidth

There may insufficient bandwidth available for your Internet phone call. You may want

to test your bandwidth by using one of the bandwidth tests available online. If

necessary, access your Internet phone service account and reduce the bandwidth

requirements for your service. For more information, refer to the website of your ITSP.

Frequently Asked Questions

Cisco SPA100Series Administration Guide 130

Q. When I open a web browser, I am prompted for a username and password. How can I bypass

this prompt?

Launch the web browser and perform the following steps (these steps are specific to Internet

Explorer but are similar for other browsers):

STEP 1 Select Tools > Internet Options.

STEP 2 Click the Connections tab.

STEP 3 Select Never dial a connection.

STEP 4 Click OK.

Q. The DSL telephone line does not fit into the ATA WAN (Internet) port.

The ATA does not replace your modem. You need your DSL modem in order to use the ATA.

Connect your telephone line to the DSL modem.

Q. My modem does not have an Ethernet port.

If your modem does not have an Ethernet port, then it is a modem for traditional dial-up

service. To use the ATA, you need a cable/DSL modem and a high-speed Internet connection.

Q. The ATA does not have a coaxial port for the cable connection.

The ATA does not replace your modem. You need your cable modem in order to use the ATA.

Connect your cable connection to the cable modem.

Q. A firmware upgrade (or downgrade) failed.

You can run a firmware recovery procedure to either retry the failed upgrade or install an

earlier version of the firmware.

STEP 1 Reboot the ATA.

STEP 2 Connect your computer to the ATA or to a switch that is connected to the ATA.

STEP 3 Start a web browser, and enter the LAN IP address of the ATA. The default LAN IP address is

192.168.15.1.

STEP 4 Log in to the ATA. The default user name and password are both cisco. The password is case

sensitive. After you log in, the Recovery Firmware page appears.

STEP 5 Click Browse, select the firmware to install, and then click Start to Upgrade.

Cisco SPA100 Series Administration Guide 131

Using the IVR for Administration

An IVR system is available to help you to configure and manage your ATA. Use a telephone

keypad to select options and to make your entries.

To access the IVR menu:

STEP 1 Connect an analog phone to a PHONE port of the ATA.

STEP 2 Press the star key four times: ****

STEP 3 When challenged for a password, log in as an administrator by using the default

administrator's password of 1234# or log in as the PHONE port's user by pressing #.

STEP 4 Enter the code for the desired action. See the IVR Actions table for details.

TIPS:

• Enter the numbers slowly, listening for the audio confirmation before entering the next

number.

• After you select an option, press the # (pound) key.

• To exit the menu, hang up the telephone or enter 3948# to exit.

• After entering a value, such as an IP address, press the # (pound) key to indicate that

you have finished your selection. Then proceed as needed:

- To save a setting, press 1.

- To review a setting, press 2.

- To re-enter a setting, press 3.

- To cancel your entry and return to the main menu, press * (star).

• While entering a value, you can cancel the changes by pressing the * (star) key twice

within half a second. Be sure to press the key quickly, or the * will be treated as a

decimal point entry.

Using the IVR for Administration

Cisco SPA100Series Administration Guide 132

• If the menu is inactive for more than one minute, the IVR times out. You will need to

re-enter the IVR menu by pressing the star key four times: ****. Your settings take

effect after you hang up the telephone or exit the IVR. The ATA may reboot at this

time.

• To enter the decimal points in an IP address, press the * (star) key.

For example, to enter the IP address 191.168.1.105, perform the following tasks:

–Press these keys: 191*168*1*105

–Press the # (pound) key to indicate that you have finished entering the IP address.

–Press 1 to save the IP address or press the * (star) key to cancel your entry and

return to the main menu.

IVR Actions

IVR Action Menu

Option

Choices and Instructions

Enter IVR Menu ****

Check Internet Addressing

Method

100

Set Internet Addressing

Method

101 DHCP: 0

Static IP: 1

PPPoE: Press 2

Check Internet IP Address

(INTERNET port)

110

Set Static IP Address

(INTERNET port)

111 Enter the IP address by using numbers on

the telephone key pad. Use the * (star) key

when entering a decimal point.

Note: This option is available only after you

choose Static IP as the Internet Connection

Type, through option 101.

Check Network Mask 120

Using the IVR for Administration

Cisco SPA100Series Administration Guide 133

Set Network Mask 121 To enter the value, press numbers on the

telephone key pad. Press the * (star) key to

enter a decimal point.

Note: This option is available only after you

choose Static IP as the Internet Connection

Type, through option 101.

Check Gateway IP Address 130

Set Gateway IP Address 131 To enter the value, press numbers on the

telephone key pad. Press the * (star) key to

enter a decimal point.

Note: This option is available only after you

choose Static IP as the Internet Connection

Type, through option 101.

Check MAC Address 140

Check Firmware Version 150

Check Primary DNS Server

Setting

160

Set Primary DNS Server 161 To enter the value, press numbers on the

telephone key pad. Press the * (star) key to

enter a decimal point.

Note: This option is available only after you

choose Static IP as the Internet Connection

Type, through option 101.

Check INTERNET web

server port

170

SPA122 only: Check LAN IP

address (ETHERNET port)

210

Announce Line 1 SIP

Transport

1910

IVR Action Menu

Option

Choices and Instructions

Using the IVR for Administration

Cisco SPA100Series Administration Guide 134

Set Line 1 SIP Transport 1911 0: UDP

1: TCP

2: TLS

Check Line 2 SIP Transport 1920

Set Line 2 SIP Transport 1921 0: UDP

1: TCP

2: TLS

Exit IVR 3948

(Spells

EXIT on the

phone

keypad)

Allow or prevent WAN

access to the administration

web server

7932 1: Enable

0: Disable

Factory Reset of Unit

WARNING: All non-default

settings will be lost. This

includes network and service

provider data.

73738

(Spells

RESET on

the phone

keypad)

When prompted, press 1 to confirm, or

press * (star) to cancel. After you hear

“Option successful,” hang up the phone.

The ATA reboots.

NOTE: This action is equivalent to Pressing

and holding the RESET button for 10

seconds.

Reboot of Voice System 732668

(Spells

REBOOT

on the phone

keypad)

After you hear “Option successful,” hang

up the phone. The ATA reboots.

NOTE: This action is equivalent to Pressing

and immediately releasing the RESET

button.

IVR Action Menu

Option

Choices and Instructions

Using the IVR for Administration

Cisco SPA100Series Administration Guide 135

User Factory Reset of Unit

WARNING: All user-

changeable non-default

settings will be lost. This

may include network and

service provider data.

877778 When prompted, press 1 to confirm, or

press * (star) to cancel. After you hear

“Option successful,” hang up the phone.

The ATA reboots.

IVR Action Menu

Option

Choices and Instructions

Cisco SPA100 Series Administration Guide 136

Advanced Options for Voice Services

This appendix provides additional information about configuring advanced options for voice

services.

STEP 1

• Optimizing Fax Completion Rates

• Configuring Dial Plans

Optimizing Fax Completion Rates

Issues can occur with fax transmissions over IP networks, even with the T.38 standard, which

is supported by the ATA. You can adjust several settings on your ATA to optimize your fax

completion rates.

STEP 1 Ensure that you have enough bandwidth for the uplink and the downlink.

• For G.711 fallback, it is recommend to have approximately 100 kbps.

• For T.38, allocate at least 50 kbps.

STEP 2 Click Voice in the menu bar, and then click Line 1 or Line 2 in the navigation tree.

STEP 3 In the Network Settings section, enter the following settings:

• Network Jitter Level: very high

• Jitter Buffer Adjustment: no

STEP 4 In the Supplementary Service Subscription section, enter the following settings:

• Call Waiting Serv: no

• Three Way Call Serv: no

STEP 5 In the Audio Configuration section, enter the following settings to support T.38 fax:

Advanced Options for Voice Services

Optimizing Fax Completion Rates

Administration Guide 137

• Preferred Codec: G.711u (USA) or G.711a (rest of the world)

• Use pref. codec only: yes

• Silence Supp Enable: no

• Echo Canc Enable: no

• FAX Passthru Method: ReINVITE

STEP 6 Click Submit to save your settings or click Cancel to abandon the unsaved settings.

STEP 7 If you are using a Cisco media gateway for PSTN termination, disable T.38 (fax relay) and

enable fax using modem passthrough. For example:

modem passthrough nse payload-type 110 codec g711ulaw

fax rate disable

fax protocol pass-through g711ulaw

Note: If a T.38 call cannot be set-up, then the call automatically reverts to G.711 fallback.

STEP 8 If you are using a Cisco media gateway, make sure the Cisco gateway is correctly configured

for T.38 with the dial peer. For example:

fax protocol T38

fax rate voice

fax-relay ecm disable

fax nsf 000000

no vad

Fax Troubleshooting

If you have problems sending or receiving faxes, complete the following steps:

STEP 1 Verify that your fax machine is set to a speed between 7200 and 14400.

STEP 2 Send a test fax in a controlled environment between two ATAs.

STEP 3 Determine the success rate.

STEP 4 Monitor the network and record the statistics for jitter, loss, and delay.

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 138

STEP 5 If faxes fail consistently, capture a copy of the configuration as described below. You can then

send this file to Technical Support.

a. In your web browser, enter the path for the configuration file:

http://<ATA_Local_IP_Address>/admin/config.xml&xuser=

<admin_user>&xpassword=<admin_password>

b. On the File menu, choose Save As, and save the file with a filename such as

MyConfiguration.xml.

STEP 6 To enable logging, go to the Voice > System page, and set the IP address of your syslog and/or

debug server. Set the Debug Level to 3. For more information, see System, page 47.

NOTE: You can also capture data using a sniffer trace.

STEP 7 Identify the type of fax machine connected to the ATA.

STEP 8 Contact technical support:

• If you are an end user of VoIP products, contact the reseller or service provider that

supplied the equipment.

• If you are an authorized Cisco partner, contact Cisco technical support. For contact

options, see: www.cisco.com/go/sbsc

Configuring Dial Plans

Dial plans determine how dialed digits are interpreted and transmitted. They also determine

whether the dialed number is accepted or rejected. You can use a dial plan to facilitate dialing

or to block certain types of calls such as long distance or international. This section includes

information that you need to understand dial plans, as well as procedures for configuring your

own dial plans.

To edit a dial plan, click Voice on the menu bar, and then click Line 1 or Line 2 in the

navigation tree. Scroll down to the Dial Plan section, and then enter the digit sequences in the

Dial Plan field. For more information and examples, see the following topics:

• Digit Sequences

• Acceptance and Transmission of the Dialed Digits

• Dial Plan Timer (Off-Hook Timer)

• Interdigit Long Timer (Incomplete Entry Timer)

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 139

• Interdigit Short Timer (Complete Entry Timer)

• Resetting the Control Timers

Digit Sequences

A dial plan contains a series of digit sequences, separated by the pipe character: |

The entire collection of sequences is enclosed within parentheses. Each digit sequence within

the dial plan includes a series of elements, which are individually matched to the keys that the

user presses.

NOTE White space is ignored, but may be used for readability.

Digit Sequence Function

0 1 2 3 4 5 6 7 8 9 0

* #

Enter any of these characters to represent a key that the

user must press on the phone keypad.

Enter x to represent any character on the phone keypad.

[sequence]

Enter characters within square brackets to create a list of

accepted key presses. The user can press any one of the

keys in the list.

• Numeric range: For example, you would enter

[2-9] to allow the user to press any one digit

from 2 through 9.

• Numeric range with other characters: For

example, you would enter

[35-8*] to allow

the user to press 3, 5, 6, 7, 8, or *.

(period)

Enter a period for element repetition. The dial plan

accepts zero or more entries of the digit. For example,

01. allows users to enter 0, 01, 011, 0111, and so on.

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 140

<dialed:substituted> Use this format to indicate that certain dialed digits are

replaced by other characters when the sequence is

transmitted. The dialed digits can be zero or more

characters.

EXAMPLE 1: <8:1650>xxxxxxx

When the user presses 8 followed by a seven digit

number, the system automatically replaces the dialed 8

with 1650. If the user dials 85550112, the system

transmits 16505550112.

EXAMPLE 2: <:1>xxxxxxxxxx

In this example, no digits are replaced. When the user

enters a 10-digit string of numbers, the number 1 is

added at the beginning of the sequence. If the user dials

9725550112, the system transmits 19725550112.

(comma)

Enter a comma between digits to play an “outside line”

dial tone after a user-entered sequence.

EXAMPLE: 9, 1xxxxxxxxxx

An “outside line” dial tone is sounded after the user

presses 9, and the tone continues until the user presses 1.

(exclamation point)

Enter an exclamation point to prohibit a dial sequence

pattern.

EXAMPLE: 1900xxxxxxx!

The system rejects any 11-digit sequence that begins

with 1900.

*xx Enter an asterisk to allow the user to enter a 2-digit star

code.

S0 or L0 Enter S0 to reduce the short inter-digit timer to 0

seconds, or enter L0 to reduce the long inter-digit timer

to 0 seconds.

Digit Sequence Function

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 141

Digit Sequence Examples

The following examples show digit sequences that you can enter in a dial plan.

In a complete dial plan entry, sequences are separated by a pipe character (|), and the entire set

of sequences is enclosed within parentheses.

EXAMPLE: ([1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx |

9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 )

NOTE Red text is used to highlight the elements that are explained in the examples.

• Extensions on your system

( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9]

xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 )

[1-8]xx Allows a user dial any three-digit number that starts with the digits 1 through

8. If your system uses four-digit extensions, you would instead enter the following

string: [1-8]xxx

• Local dialing with seven-digit number

( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9]

xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]111)

9, xxxxxxx After a user presses 9, an external dial tone sounds. The user can then dial

any seven-digit number, as in a local call.

• Local dialing with 3-digit area code and a 7-digit local number

( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8,<:1212>xxxxxxx | 9, 1 [2-9]

xxxxxxxxx | 9, 1 900 xxxxxxx !| 9, 011xxxxxx. | 0 | [49]11 )

9, <:1>[2-9]xxxxxxxxx This example is useful where a local area code is required.

After a user presses 9, an external dial tone sounds. The user must enter a 10-digit

number that begins with a digit 2 through 9. The system automatically inserts the 1

prefix before transmitting the number to the carrier.

• Local dialing with an automatically inserted 3-digit area code

( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9]

xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 )

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 142

8, <:1212>xxxxxxx This is example is useful where a local area code is required by the

carrier but the majority of calls go to one area code. After the user presses 8, an

external dial tone sounds. The user can enter any seven-digit number. The system

automatically inserts the 1 prefix and the 212 area code before transmitting the number

to the carrier.

• U.S. long distance dialing

( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx |8, <:1212>xxxxxxx | 9, 1 [2-9]

xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9,011xxxxxx. | 0 | [49]11 )

9, 1 [2-9] xxxxxxxxx After the user presses 9, an external dial tone sounds. The user

can enter any 11-digit number that starts with 1 and is followed by a digit 2 through 9.

• Blocked number

( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx |8, <:1212>xxxxxxx | 9, 1 [2-9]

xxxxxxxxx | 9, 1 900 xxxxxxx ! |9, 011xxxxxx. | 0 | [49]11 )

9, 1 900 xxxxxxx ! This digit sequence is useful if you want to prevent users from

dialing numbers that are associated with high tolls or inappropriate content, such as 1-

900 numbers in the United States. After the user press 9, an external dial tone sounds.

If the user enters an 11-digit number that starts with the digits 1900, the call is rejected.

• U.S. international dialing

( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9]

xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 )

9, 011xxxxxx. After the user presses 9, an external dial tone sounds. The user can enter

any number that starts with 011, as in an international call from the United States.

• Informational numbers

( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9]

xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 )

0 | [49]11 This example includes two digit sequences, separated by the pipe character.

The first sequence allows a user to dial 0 for an operator. The second sequence allows

the user to enter 411 for local information or 911 for emergency services.

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 143

Acceptance and Transmission of the Dialed Digits

When a user dials a series of digits, each sequence in the dial plan is tested as a possible match.

The matching sequences form a set of candidate digit sequences. As more digits are entered by

the user, the set of candidates diminishes until only one or none are valid. When a terminating

event occurs, the ATA either accepts the user-dialed sequence and initiates a call, or else

rejects the sequence as invalid. The user hears the reorder (fast busy) tone if the dialed

sequence is invalid.

The following table explains how terminating events are processed.

Terminating Event Processing

The dialed digits do not

match any sequence in the

dial plan.

The number is rejected.

The dialed digits exactly

match one sequence in the

dial plan.

• If the sequence is allowed by the dial plan, the

number is accepted and is transmitted according to

the dial plan.

• If the sequence is blocked by the dial plan, the

number is rejected.

A timeout occurs. The number is rejected if the dialed digits are not matched to

a digit sequence in the dial plan within the time specified by

the applicable interdigit timer.

• The Interdigit Long Timer applies when the dialed

digits do not match any digit sequence in the dial

plan. Default setting: 10 seconds

• The Interdigit Short Timer applies when the dialed

digits match one or more candidate sequences in the

dial plan. Default setting: 3 seconds

The user presses the # key. • If the sequence is complete and is allowed by the dial

plan, the number is accepted and is transmitted

according to the dial plan.

• If the sequence is incomplete or is blocked by the

dial plan, the number is rejected.

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 144

Dial Plan Timer (Off-Hook Timer)

You can think of the Dial Plan Timer as “the off-hook timer.” This timer starts counting when

the phone goes off hook. If no digits are dialed within the specified number of seconds, the

timer expires and the null entry is evaluated. Unless you have a special dial plan string to allow

a null entry, the call is rejected. Default setting: 5

Syntax for the Dial Plan Timer

(Ps<:n>| dial plan )

• s: The number of seconds; if no number is entered after P, the default timer of 5

seconds applies.

• n: (optional): The number to transmit automatically when the timer expires; you can

enter a valid number. No wildcard characters are allowed because the number will be

transmitted as shown. If you omit the number substitution, <:n>, then the user hears a

reorder (fast busy) tone after the specified number of seconds.

Examples for the Dial Plan Timer

NOTE Red text is used to highlight the elements that are explained in the examples.

• Allow more time for users to start dialing after taking a phone off hook.

(P9 | (9,8<:1408>[2-9]xxxxxx | 9,8,1[2 9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx)

P9 After taking a phone off hook, a user has 9 seconds to begin dialing. If no digits are

pressed within 9 seconds, the user hears a reorder (fast busy) tone. By setting a longer

timer, you allow more time for users to enter the digits.

xx This code allows the entry of one or more digits. Do not use a single x, allowing 0

or more digits. This setting will produce unwanted results especially if you are

deploying timers.

• Create a hotline for all sequences on the System Dial Plan

(P9<:23> | (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-

8]xx)

P9<:23> After taking the phone off hook, a user has 9 seconds to begin dialing. If no

digits are pressed within 9 seconds, the call is transmitted automatically to extension

23.

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 145

• Create a hotline on a line button for an extension

(P0 <:1000>)

With the timer set to 0 seconds, the call is transmitted automatically to the specified

extension when the phone goes off hook.

Interdigit Long Timer (Incomplete Entry Timer)

You can think of this timer as the “incomplete entry” timer. This timer measures the interval

between dialed digits. It applies as long as the dialed digits do not match any digit sequences in

the dial plan. Unless the user enters another digit within the specified number of seconds, the

entry is evaluated as incomplete, and the call is rejected. Default setting: 10 seconds

NOTE This section explains how to edit a timer as part of a dial plan. Alternatively, you can modify

the Control Timer that controls the default interdigit timers for all calls. See Resetting the

Control Timers, page 146.

Syntax for the Interdigit Long Timer

L:s, ( dial plan )

s: The number of seconds; if no number is entered after L:, the default timer of 5 seconds

applies. The timer sequence appears to the left of the initial parenthesis for the dial plan.

Example for the Interdigit Long Timer

L:15, (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx)

L:15, This dial plan allows the user to pause for up to 15 seconds between digits before the

Interdigit Long Timer expires.

Interdigit Short Timer (Complete Entry Timer)

You can think of this timer as the “complete entry” timer. This timer measures the interval

between dialed digits. It applies when the dialed digits match at least one digit sequence in the

dial plan. Unless the user enters another digit within the specified number of seconds, the entry

is evaluated. If it is valid, the call proceeds. If it is invalid, the call is rejected. Default setting:

3 seconds

Syntax for the Interdigit Short Timer

SYNTAX 1: S:s, ( dial plan )

Use this syntax to apply the new setting to the entire dial plan within the parentheses.

Advanced Options for Voice Services

Configuring Dial Plans

Administration Guide 146

SYNTAX 2: sequence Ss

Use this syntax to apply the new setting to a particular dialing sequence.

s: The number of seconds; if no number is entered after S, the default timer of 5 seconds

applies.

Examples for the Interdigit Short Timer

Set the timer for the entire dial plan.

S:6,(9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx)

S:6, While entering a number with the phone off hook, a user can pause for up to 15 seconds

between digits before the Interdigit Short Timer expires.

Set an instant timer for a particular sequence within the dial plan.

(9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxxS0 | 9,8,011xx. | 9,8,xx.|[1-8]xx)

9,8,1[2-9]xxxxxxxxxS0 With the timer set to 0, the call is transmitted automatically when the

user dials the final digit in the sequence.

Resetting the Control Timers

You can use the following procedure to reset the default timer settings for all calls.

NOTE To edit a timer setting only for a particular digit sequence or type of call, you can edit the dial

plan. See Digit Sequences, page 139.

STEP 1 Log in to the configuration utility. If prompted, enter the administrative logon provided by the

Service Provider. The default username and password are both admin.

STEP 2 Under the Voice menu, click Regional.

STEP 3 In the Control Timer Values section, enter the desired values in the Interdigit Long Timer field

and the Interdigit Short Timer field. See the definitions at the beginning of this section.

Cisco SPA100 Series Administration Guide 148

Where to Go From Here

Cisco provides a wide range of resources to help you and your customer obtain the full

benefits of the ATA.

Support

Cisco Small Business Support

Community

www.cisco.com/go/smallbizsupport

Online Technical Support and

Documentation (Login Required)

www.cisco.com/support

Cisco Small Business Support and

Resources

www.cisco.com/go/smallbizhelp

Downloads and Documentation

Firmware www.cisco.com/go/software

Cisco Small Business Voice Gateways

Documentation

www.cisco.com/go/smallbizvoicegateways

Open Source Documentation Follow the Release Notes link at www.cisco.com/

go/smallbizvoicegateways

Cisco Small Business

Cisco Partner Central for Small

Business (Partner Login Required)

www.cisco.com/web/partners/sell/smb

Cisco Small Business Home www.cisco.com/smb

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