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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Bose app doesn’t work
on mobile device
Make sure your mobile device is compatible with the Bose app
and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose app on your mobile device. Reinstall the app
(see page 12).
Headphones don’t
charge
Make sure both ends of the USB charging cable are securely
connected into the ports (see page 35).
Try a dierent USB-A wall charger, USB cable, or AC (mains)
power source.
If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.
Intermittent
Bluetooth connection
Power your mobile device o and on, then try connecting again.
Clear the headphone device list (see page 30). Delete the
headphones from the Bluetooth list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 27).
Reset the headphones (see page 55).
Spotify doesn’t play
on headphones
Ensure that Spotify is open on only a single connected device. If
you are logged in to the same Spotify account on multiple
connected devices, log out of or quit Spotify on one of them.
Can’t adjust
noise cancellation
Power o the headphones, then power on again (see page 14).
If using the Multi-function buon, try using the Bose app to
adjust the noise cancellation level.
Headphones don’t
detect they are on head
Power o the headphones. Put the headphones on, then power
on again (see page 14).
Make sure the right earcup is fully covering your ear.
Brush aside any hair or remove any clothing covering your right
ear before puing the headphones on. Hair or clothing can
prevent the headphones from detecting that they’re on
your head.
49


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