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ENG
TROUBLESHOOTING
RESTORE THE HEADPHONES TO FACTORY SETTINGS
A restore to factory seings clears all seings and return the headphones to their
original out-of-box state. After, the headphones can be configured as if they were
being set up for the first time.
Restoring to factory seings is only recommended if you are having issues with the
headphones or you have been instructed to do so by Bose customer service.
1. Remove the headphones from the Bluetooth list on your device.
2. Remove the headphones from your Bose account using the Bose app.
NOTE: For more information about how to remove the headphones from your
Bose account using the Bose app, visit: support.Bose.com/QCUsupport.Bose.com/QCU
3. Press and hold the Bluetooth/Power buon and Multi-function buon
simultaneously. After a few seconds, the status light blinks white twice then blinks
blue. Continue holding both buons for 15 seconds in total until the status light
blinks white twice again.
When the restore is complete, the status light blinks blue. The headphones are
now in their original out-of-box state.
NOTE: If you’re unable to resolve your issue, additional troubleshooting and
support is available at: support.Bose.com/QCUsupport.Bose.com/QCU
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