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eud-0618/2.1 – R1.0 – 06.2011 13
Working within the group
Do several people deal with customer matters using an Office 1560/1560IP in your
organisation? Do you don't know often whether a call belongs rather to your scope or
to that of your colleague? Using operator console groups, calls are allocated to a
group based on the incoming call number. The calls are then offered in priority order
to the members of its operator console group. In this way you know on the one hand
whether a call belongs to your scope and on the other hand, who should answer the
call, you or your colleague.
Note:
Operator console groups can be set up very flexibly to the needs of an organisation.
You as operator can neither configure new groups nor change the configuration.
Contact your system administrator, if you think that the operator console groups
should be organised or configured differently.
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