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ZyXEL IES-1000 Manual

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IES-1000 User’s Guide
8-2 Hardware Troubleshooting
8.3 The SHDSL LED(s) Do Not Turn On
The SHDSL LEDs show the operational status of SHDSL port connections. If the SHDSL LED is off, it means the
link to the SHDSL modem/router is down or there is not a connection to the SHDSL port.
Table 8-3 SHDSL LED Troubleshooting
STEP CORRECTIVE ACTION
1 Ensure that all hardware connections are correctly installed (including the modem/router on the
subscriber’s side) and that all devices are turned on.
2 Make sure the SAM1008 SHDSL port is enabled (refer to the web configurator edit port setup
screens). The SHDSL ports are disabled by default.
3 Check the SHDSL line pin assignments shown in the Pin Assignments appendix.
4 Check the telephone wire connections between the G.SHDSL modem/router and the MDF(s).
5 Check the telephone wire and connections between the MDF(s) and ADSL port(s).
6 Check the telephone wire mapping on the MDF(s).
7 Make sure the in-house wiring works and is connected properly.
8 Make sure the line speed is consistent between the IES-1000 side and the CPE (Customer Premise
Equipment) side.
9 If your line quality is low, you may need to select a slower line speed for both the IES-1000 and CPE
sides. Refer to the User’s Guide.
10 Repeat the steps above using a different SHDSL port.
8.4 The ADSL LED(s) Do Not Turn On
The ADSL LEDs show the operational status of ADSL port connections. If the ADSL LED is off, it means the link to
the ADSL modem/router is down or there is not a connection to the ADSL port.
Table 8-4 ADSL LED Troubleshooting
STEP CORRECTIVE ACTION
1 Ensure that all hardware connections are correctly installed (including the modem/router on the
subscriber’s side) and that all devices are turned on.
2 Make sure the AAM1008 ADSL port is enabled (refer to the User’s Guide or Quick Start Guide). The
ADSL ports are disabled by default.
3 Check the ADSL line pin assignments shown in the Pin Assignments appendix.
4 Check the telephone wire connections between the ADSL modem/router and the MDF(s).
5 Check the telephone wire and connections between the MDF(s) and ADSL port(s).
6 Check the telephone wire mapping on the MDF(s).
7 Make sure the in-house wiring works and is connected properly.
8 Make sure the upstream and downstream line rates are consistent between the IES-1000 side and the
CPE (Customer Premise Equipment) side.
9 If your line quality is low, you may need to select slower upstream and downstream line rates for both
the IES-1000 and CPE sides. Refer to the User’s Guide.
… 63 …


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