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ZyXEL EMG1302-R10A Manual

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Chapter 22 Troubleshooting
EMG1302-R10A User’s Guide
162
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
2 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
3 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
4 Go to Maintenance > Sys OP Mode. Check your Configuration Mode setting.
•Select Router Mode if your device routes traffic between a local network and another network
such as the Internet.
•Select Access Point if your device bridges traffic between clients on the same network.
5 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the EMG1302-
R10A), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.5 on page 14.
2 Reboot the EMG1302-R10A.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.5 on page 14.
If the EMG1302-R10A is sending or receiving a lot of information, try closing some programs that
use the Internet, especially peer-to-peer applications.
2 Check the signal strength. If the signal strength is low, try moving the EMG1302-R10A closer to the
AP if possible, and look around to see if there are any devices that might be interfering with the
wireless network (for example, microwaves, other wireless networks, and so on).
3 Reboot the EMG1302-R10A.
4 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
22.5 Resetting the EMG1302-R10A to Its Factory Defaults
If you reset the EMG1302-R10A, you lose all of the changes you have made. The EMG1302-R10A
re-loads its default settings, and the password resets to 1234. You have to make all of your
changes again.
… 162 …


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