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Chapter 22 Troubleshooting
EMG1302-R10A User’s Guide
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22.3 EMG1302-R10A Access and Login
I don’t know the IP address of my EMG1302-R10A.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the EMG1302-
R10A by looking up the IP address of the default gateway for your computer. To do this in most
Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the
Default Gateway might be the IP address of the EMG1302-R10A (it depends on the network), so
enter this IP address in your Internet browser.Set your device to Router Mode, login (see the
Quick Start Guide for instructions) and go to the Device Information table in the Status screen.
Your EMG1302-R10A’s IP address is available in the Device Information table.
•If the DHCP setting under LAN information is None, your device has a fixed IP address.
•If the DHCP setting under LAN information is Client, then your device receives an IP
address from a DHCP server on the network.
3 If your EMG1302-R10A is a DHCP client, you can find your IP address from the DHCP server. This
information is only available from the DHCP server which allocates IP addresses on your network.
Find this information directly from the DHCP server or contact your system administrator for more
information.
4 Reset your EMG1302-R10A to change all settings back to their default. This means your current
settings are lost. See Section 22.5 on page 162 in the Troubleshooting for information on
resetting your EMG1302-R10A.
I forgot the username and password.
1 The default username is admin and password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 22.5 on page
162.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
The default IP address is 192.168.1.1.
If you changed the IP address (Section 9.4 on page 93), use the new IP address.
If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
don’t know the IP address of my EMG1302-R10A.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
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