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Wamsler W1-40 Manual

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47
We will only provide a guarantee for equipment which can be shown to have been
connected and set up by an approved installer or another recognised
professional.
Complaints:
Complaints about delivered goods relating to obvious faults must be made in
writing within 14 days of receipt. If the raw materials used to date are no longer
available, we are entitled to replace with alternative materials. The customer is
not entitled to withhold an amount of the purchase price due to a fault which is
disproportionate to the fault. If they do so, then they lose their right to a
guarantee.
Guarantee conditions
The purchaser of a new stove in Germany is entitled to a guarantee. In other
countries the guarantee offered by the foreign distributor applies. Entitlement to
the guarantee must be proved by means of an invoice, delivery note and
guarantee document and is not transferable. The guarantee period starts from the
date of the purchase document. If the customer withholds a disproportionate
amount of the purchase price as a result of a fault, then they lose their right to a
guarantee.
1. Within the guarantee period we will correct all faulty functioning, which can be
proven to derive from defects in manufacture or materials. No work under
guarantee is due if there are minor deviations from the expected appearance,
which have no impact on the performance of the equipment, such as damage
due to abnormal environmental conditions.
2. Damage due to non-respect of the instructions for use or for installation, due to
connection to unsuitable chimneys or other construction factors or incorrect
electrical current are excluded from the guarantee. The guarantee is invalid if
work is carried out by non-approved persons without our explicit written
agreement or if replacement parts from other sources are used. Faults due to
incorrect work by third parties to adjust or move fume extraction installations
are not covered by this guarantee.
3. The correction of faults which we accept will be completed by the faulty parts
being either repaired or replaced by fault-free parts, according to our decision,
free of charge and as quickly as possible. We reclaim ownership of parts
which are replaced. The necessary replacement parts and working time
required for the repair are not billable. If the materials which were used
previously are no longer available, we have the right to substitute alternative
materials.
4. Ancillary costs are not charged during the first 12 months from the date of
purchase. After that, a flat-rate travel fee and any other costs which may be
incurred for the transport of equipment to and from the customer service
workshops or to our factory will be invoiced. The costs for any adjustments
which arise because the items purchased have been moved to another place
… 47 …


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