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Question 9:
When connecting the camera to the USB port, I get the message ‘USB
device not recognised, one of the USB devices attached to this computer
has malfunctioned and Windows® does not recognise it.’
Answer:
This is most likely a hardware or OS issue. A number of consumers have
reported this problem with their computers not recognising mass storage
devices of all kinds. Please contact your PC manufacturer for support.
Question 10:
I am trying to transfer my pictures to my PC. I connected per the
instructions (connecting the USB cable to the camera and PC) and the
new drive appears. However, no pictures are automatically transferring.
Is there something I need to do at start up to get the pictures transferred
and saved?
Answer:
The picture transfer operation does not start by itself. After you have
connected the USB cable to your PC and the drive appears ready, you
can open the drive, look under the folder DCIM and you should nd the
images you’ve captured with the Kidizoom® Duo 5.0. Moreover, if you
wish to transfer images to be viewed on the camera, you can do so by
moving the JPEG image les into the folder DOWNLOAD/PHOTO.
Microsoft® Windows® 7, Windows® 8 or Windows® 10 Operating
System, macOS version 10.7, 10.8, 10.9, 10.10, 10.11, 10.12 or 10.13.
The Microsoft® and Windows® logos are trademarks of the Microsoft
Corporation in the United States and other countries. The Macintosh
and Mac logos are trademarks of Apple Inc., registered in the United
States and other countries. All other trademarks are the property of their
respective owners.
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