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Managing your devices
Ringing multiple devices
About ringing multiple devices
To avoid missing calls when you're already on a call or are away from your desk, you can have an incoming call
ring a number of other phones as well as your desk phone. The phones can ring simultaneously or in turn and
the call can be answered on any ringing device.
If the call is not answered, it is transferred to another number or to voicemail, depending on which option you've
set up for unanswered calls.
Not for your One Net phones
This service isn't for your One Net phones. These devices all ring when you receive a call. This service
is typically used if you move between different locations, for example, between office, warehouse and
store.
Answer confirmation
For each of the devices in your list, there is a confirmation option. Selecting this option means that when
someone answers a call, a message asks them to press a button on the dial pad to confirm they agree to take
the call. This ensures that a device doesnt automatically forward the call, for example to a personal voicemail
service or answering machine, before all your devices have rung.
Implications for voicemail
If answer confirmation isn't selected or if nobody answers the call, it's possible for voicemail on one of the other
phones to be triggered before your One Net voicemail. The caller's message is then recorded by the first
voicemail system to respond. It's recommended that you turn off the voicemail service on your other phones.
Simultaneous ringing
With simultaneous ringing, an incoming call rings all your devices at the same time.
You have a number of options available:
l You can turn simultaneous ringing on manually, or you can set up rules that will activate it at pre-defined
times.
l You can add up to 10 phone numbers or extensions to ring simultaneously when you have an incoming call.
l You can choose whether the other devices always ring or only if you're not already on a call on your desk
phone.
l You can choose whether the other devices ring for all incoming calls, for certain types of call or for calls
from specified numbers.
To turn simultaneous ringing on or off
l Select Call services > Ring simultaneous numbers > On or Off.
One Net Service Portal for users
One Net Service Portal - Version 1.0/3 June 2016
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