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What is a personal greeting?
If someone calls you when you are already on a call, the caller hears a recorded 'busy' greeting message.
Similarly, if you do not answer a call within a certain number of rings, the caller hears an 'unavailable' greeting.
One Net provides default greetings, but you have the option to add and use personal greetings instead.
You can upload one busy greeting and up to three unavailable greetings to cover different situations.
Uploading greetings
You can upload WAV or WMA audio files. The recordings must not be longer than 10 minutes.
Contact your administrator if you need any help uploading a file.
Adding and activating a personal greeting
1. Select Call services > Greetings > Edit.
2. Choose the type of greeting you want to add:
l For a busy greeting, select Personal greeting.
l For an unavailable greeting, select Unavailable greeting or one of the options in the Alternate no
answer greeting section.
3. Select Browse to find and select an audio file.
4. Select Upload.
5. Select a number from the Number of rings before the greeting list.
The number of rings you enter here is also used by other services, such as forwarding calls and sequential
ringing.
Adding your name for use in system messages
You can add a recording of your name for the system to use in any default messages it plays to a caller.
One Net Service Portal for users
One Net Service Portal - Version 1.0/3 June 2016
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