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Managing calls
Forwarding calls
There are a number of situations when you may want to forward incoming calls to another number or to
voicemail.
You can set up call forwarding for the following situations:
Feature Action
Forward all calls Forwards any call to another number
Forward when busy Forwards calls to another number when you're busy on a call or if you have activated
another service that blocks incoming calls, for example, do not disturb
Forward when
unanswered
Forwards calls to another number if you don't answer before the number of rings
that you set as the limit
Forward when
unreachable
Forwards calls to another number if technical problems prevent One Net from
connecting a call to your phone
Forward selected calls Forwards calls to another number if a call meets the criteria you have specified in
one or more rules
You can also forward calls to voicemail all the time, when you're busy or when you're unable to answer the
phone. If you set up call forwarding to both another number and to voicemail for the same situation, for
example when your phone is busy, it will be forwarded to the phone number rather than voicemail.
Read about sending calls to voicemail>
Reminder that forwarding is on
If you're forwarding all or selected calls, you can hear a brief ring tone and see details of the caller on
your desk phone each time your phone forwards a call to remind you that the service is on.
To forward all calls to another number
1. Select Call services > Forward all calls > On.
2. Enter the number you want to forward your calls to.
3. Select Play a ring reminder when a call is forwarded if you want to hear a brief ring tone and see
details of the caller on your desk phone each time your phone forwards a call.
Desk phones only
The ring reminder only works on desk phones.
One Net Service Portal for users
One Net Service Portal - Version 1.0/3 June 2016
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