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In the menu Settings → Ethernet or Settings → Wi-Fi, check the following:
1. State must be ‘Connected’
2. There must be an IP address, that does not start with 169.
3. There must be a gateway
4. There must be DNS servers
For a GX GSM, see the Troubleshooting guide in the GX GSM Menu.
In case the IP address starts with 169, check whether your network has a DHCP server running. 99% of all networks have a
DHCP server running and it is enabled by default on all well-known ADSL, cable and 3G routers. If there is no DHCP server run-
ning, then configure the ip address manually.
Ethernet
When using Ethernet and State shows 'Unplugged', verify that the Ethernet network cable is not faulty: try another one. The two
lights at the back of the Cerbo GX, where the Ethernet RJ45 cable plugs in, should be lit or blinking. Two dead lights indicate a
connection problem.
WiFi
When using Wi-Fi and the menu shows 'No Wi-Fi adapter connected' check the USB connection to the Wi-Fi dongle. Try to re-
move the dongle and insert it again.
When using Wi-Fi and the State shows 'Failure', it might be that the Wi-Fi password is incorrect. Press 'Forget network' and try to
connect again with the correct password.
Step 3. Verify VRM Portal Connectivity
Navigate to Settings → VRM online portal, and check the Connection error status:
Cerbo GX Manual
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