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17
Manufacturer’s terms of warranty
1. Case of warranty
The manufacturer grants a warranty for malfunctions in the
appliance which are based on material or production faults.
In addition to this, the statutory warranty claims against the
seller remain valid.
A claim under warranty shall not pertain
for parts subject to wear and in cases of natural wear and
tear,
as a result of using components in the units that are not
original Truma parts,
for gas pressure regulation systems as a result of damage
by foreign substances (e.g. oils, plasticisers) in the gas,
as a consequence of failure to respect Truma instructions
for installation and use,
as a consequence of improper handling,
as a consequence of improper transport packing.
2. Scope of warranty
The warranty is valid for malfunctions as stated under item 1,
which occur within 24 months after conclusion of the pur-
chase agreement between the seller and the final consumer.
The manufacturers will make good such defects by subse-
quent fulfilment, i.e. at their discretion either by repair or
replacement. In the event of manufacturers providing service
under warranty, the term of the warranty shall not recom-
mence anew with regard to the repaired or replaced parts;
rather, the old warranty period shall continue to run. More ex-
tensive claims, in particular claims for compensatory damages
by purchasers or third parties, shall be excluded. This does not
affect the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty – in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out in
Germany. The warranty does not cover customer service work
in other countries.
Additional costs based on complicated removal and installa-
tion conditions of the appliance (e.g. removal of furniture or
parts of the vehicle body) do not come under warranty.
3. Raising the case of warranty
The manufacturer‘s address is:
Truma Gerätetechnik GmbH & Co. KG
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
Always notify the Truma Service Centre or one of our author-
ised service partners if problems are encountered (see Truma
Service book or www.truma.com). Please describe you com-
plaint in detail and state the factory number of the device and
the purchase date.
In order for the manufacturer to be able to determine whether
an incident subject to guarantee has occurred, the end user
must, at his own risk, bring or send the device to the manu-
facturer. If there is damage to heat exchangers, the gas pres-
sure regulator must also be sent back to the factory.
Air conditioners:
To avoid transportation damage, the unit may only be sent to
the Truma Service Centre Germany or one of our authorised
service partners if agreed beforehand. Otherwise the sender
bears the risk for any transportation damage.
Please send all shipment to the factory as freight. In cases
under guarantee, the works shall bear the transport costs or
the costs of delivery and return. If the damage is deemed not
to be a warranty case, the manufacturer shall notify the cus-
tomer and shall specify repair costs which shall not be borne
by the manufacturer; in this case, the customer shall also bear
the shipping costs.
Installation and repair of the device may only be carried
out by properly qualified professionals. Before staring
work, read the Installation Instructions thoroughly and follow
them carefully!
Intended use
This unit was designed for installing in motor homes and
caravans. Any other applications are only possible after
consultation with Truma.
Approval
Declaration of conformity
The Truma Saphir vario air conditioner meets the basic
requirements of EN 14511, the technical safety and environ-
mentally-relevant requirements of EN 378, the EMV Directive
2004/108/EC, the Low-Voltage Directive 2006/95/EC, and the
other jointly applicable EC Directives, and is entitled to bear
the CE marking.
EEC type approval
The Saphir vario complies with the interference suppression
directive 72/245/EEC for vehicle engines with annexes
2004/104/EC, 2005/83/EC and 2006/28/EC and bears
type approval number: e1 03 4392
Provisions
Any modifications to the device or the use of spare parts and
accessories that are important to the operation of the system
that are not original Truma parts and failure to follow the in-
stallation and operating instructions will cancel the warranty
and indemnify Truma from any liability claims.
Location selection
The air conditioning unit is attached to the floor, which must
be level and smooth. If the floor surface is uneven (e.g. chan-
nelled floor), please contact the Truma Service Centre (see
service booklet or visit www.truma.com).
The device is in principle to be installed in such a way that it is
readily accessible at all times for servicing work, and can be
easily removed and installed.
In installation situations where space is restricted, the
3 connecting cables must be long enough for the system
to be pulled out with the cables attached and the cover opened.
200
550
200
300
200
800
550
In order to achieve homogeneous vehicle cooling, the
air conditioning unit must be installed in a central
location in a false floor or the like so that the cold air is evenly
distributed.
Installation instructions
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  • Hi there was one of these installed when we bought the van but it doesn't blow ice cold air? what could be wrong?? Submitted on 26-2-2023 at 14:25

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