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28 Problemen met bijwerken
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Problemen met bijwerken
Controleer om te beginnen of uw computer verbinding met internet kan
maken. Controleer vervolgens of er duidelijke hardware- of software-
problemen voorkomen op de computer of het netwerk. Controleer de verbin-
ding met de updateserver als Trend Micro Internet Security nog altijd geen
updates kan downloaden.
Zo controleert u de verbinding met de updateserver:
Open het opdrachtregelvenster van Windows.
Opmerking: Klik bij Windows XP op de knop Start, selecteer Uitvoeren... en
typ cmd in het venster dat wordt weergegeven. Klik bij Windows
Vista op de knop Start en typ cmd in het veld Zoekopdracht
starten.
Typ de volgende opdrachten om er zeker van te zijn dat de computer de
volledig gekwalificeerde domeinnaam (FQDN) van de updateserver kan
oplossen.
nslookup
ping iau.trendmicro.com
Neem contact op met de technische ondersteuning van Trend Micro als uw
computer geen verbinding kan maken met de updateserver. Zie pagina 36
voor meer informatie.
36


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