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23
Symptom Cause Remedy
The remote control does
not work
The batteries of
the remote control
are not inserted,
wrongly inserted
or exhausted.
Fluorescent lamps
are disturbing the
remote IR signal.
The distance or
angle between the
remote control and
the receiver is too
far or too wide.
Check whether the batteries are inserted correctly
or exhausted, if so replace the batteries in the
remote control.
Switch OFF the suspected lamp.
Try a smaller distance or angle between the
remote control and the receiver.
The USB storage device
is not working properly.
Formatted
incorrectly. An HDD
with too much
folders or partitions
is connected.
USB 1.1 device
connected.
Format the USB device by the receiver in the
menu Storage > Storage Device setup.
HDDs from above500 Gb or HDDs with more
partitions might need longer time to be detected.
The receiver might not work properly with such
an USB device or can’t guarantee functionality
with all available USB devices.
The receiver switches to
Standby automatically.
The Auto Standby
function is activated
and reached the
adjusted time
(default 3h).
In the menu System you can adjust the Auto
Standby time or disable it.
DVR record Playback of
recordings made on
(another) receiver is
not possible.
Based on license reasons and rights, playback
is possible only on the receiver on which the
recording was made.
DVR record Start of a
recording not possible.
Time shift / Instant
recording is set to
ON.
Select in DVR setup menu the Time shift Status to
Disabled.
DVR playback MR PIN code is not
accepted.
The operator can change the playback PIN
code on smartcards. (Maturity Rate PIN). Please,
contact your operator.
27


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