658790
26
Zoom out
Zoom in
Previous page
1/29
Next page
22
Symptom Cause Remedy
No picture
No sound
No menu
Wrong input
selected/ bad
connection or cable.
Connectors are not
fully inserted.
Check that the correct TV input is selected. HDMI
inputs for most TV screens are not automatically
switched to the correct HDMI input.
Make sure the connectors are properly connected
to the TV and receiver.
TV power OFF. Turn ON the TV.
No sound Audio is muted
on the TV or the
receiver.
Press ! or p/V+ on the TV or the receiver
remote control.
Macroblockings/ audio
video interruptions
Audio and video are
disturbed and do
not run smoothly on
some channels.This
can be frequency
dependent.
Interfering devices are too close to the receiver.
Such devices can be a microwave, mobile phones
or other radiating devices.
Switch OFF the suspected device or move it
futher away.
No picture The HDMI
resolution is too
high for the used
TV screen.
Connect your receiver temporarily with a SCART
cable to see the menu again and change the
HDMI resolution to a lower value.
Message “No signal”. The receiver can’t
receive the signal.
The weather is very bad and the satellite signals
are temporary blocked.
The satellite dish is misaligned or distorted.
Check the antenna cable, replace the cable, or
connect the cable tightly to the receiver.
Check in the menu if you have both good signal
and quality levels.
Trees grow between the dish and satellite position
(the sky must be 100% clear)
Incorrect values
of some tuner
parameters.
Set the values of the tuner parameters
correctly in the menu Installation > Antenna
Setup/Channel Search. Helpful websites are:
http://de.kingofsat.net/ http://www.lyngsat.com/
No access to scrambled
services
Expired
subscription.
Smartcard awaiting
new authorisation.
No subscription
for the selected
channel.
Check your current subscription status in
Conditional Access > Irdeto CA System > Service
Status together with your service provider.
If the receiver was powered off/disconnected
from the signal for a longer time it can take ~1-
2h until a valid card is activated again.
Switch to another channel.
The card is wrongly
inserted
Insert the smartcard with the golden chip down
and forwards into the reader slot.
Another smartcard
is used.
Insert the correct smartcard type or check with
the operator if the smartcard married function is
switch on.
26


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Thomson THS815 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Thomson THS815 in the language / languages: English as an attachment in your email.

The manual is 1,03 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info