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Frequently Asked Questions
and the Raumfeld Base. In this case,
please also inform our customer
service.
Question 3: The App does not react any
longer. What can I do?
• Devices with Android OS: Go
to the device settings and select
the Raumfeld App under „Apps.
Choose „Clear data“ and restart the
Raumfeld app subsequently from the
devices app menu.
• Devices with iOS: Close the Raum-
feld App. Then, double-push the
Home button of the iOS device. A
bar containing four app symbols
will appear on the bottom of the
screen. Press and hold the Raumfeld
symbol on this bar until a minus sign
appears. Briefly tap the symbol to
clear it from the bar, then restart the
app from the devices main menu.
Installation with the
Raumfeld Controller
Question 1: The Controller does not
connect to the Raumfeld system during
setup. What can I do?
1. First check if all system requirements
are in place.
2. Then remove all Raumfeld devices
from power supply. Switch off the
Controller by holding the On/
Off key pressed down (at least 10
seconds). Restart your router by
temporarily disconnecting it from
power supply.
3. Then start the setup from the begin-
ning. When being prompted „Do
you own a Raumfeld Base?, make
sure you choose the path „Continue
with Raumfeld Base.
Question 2: The Controller does not
react any longer. How can I restart it?
When the Controller no longer reacts
to finger touch or turning the volume
control:
1. First switch off the device by
pushing and holding the On/Off
button for at least 10 seconds.
2. Now, briefly press the On/Off
button. After approximately two
seconds the Raumfeld Logo is
displayed and the Controller is
started.
Should the Controller still not react, the
battery may need to be recharged
Resetting
Question 1: Can I reset the system and
start installation from the beginning?
If the Controller or the App are
connected to your Raumfeld system,
you can restart the setup wizard by
resetting the „Controller configuration“
under „Settings > System maintenance
> Reset“.
If the Controller or the App are not
connected to the system, a help option
will appear after a short time, offering a
possibility to reset.
15


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