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Remark: if inner bowl is deformed, do not use it anymore and get a
replacement from the authorized service center.
TECHNICAL TROUBLESHOOTING GUIDE
Malfunction description Causes Solutions
Any indicator light is off
and no heat.
Appliance is not plugged in.
Plug in appliance. If the
lights still don’t come on
and there is no heat then
send the appliance to an
authorized service center
for repair.
An indicator light is off but
the appliance is heating.
Indicator light damaged.
Send to authorized service
center for repair.
Abnormal steam leakage
during use.
Lid is not closed well.
Open and close again
the lid.
Micro pressure valve not
well positioned.
Stop cooking (unplug the
product) and check that
the valve is secure (2 parts
locked together) and well
positioned.
Lid or micro pressure valve
gasket is damaged.
Send to authorized service
center for repair.
The steam shield is
incorrectly positioned.
Remove and insert the
steam shield in correct
position, re-start cooking.
Rice is half cooked or takes
too long to cook.
Too much or not enough
water compared to rice
quantity.
Refer to table for water
quantity.
Rice half cooked or takes
too long too cook.
Not sufficiently simmered.
Send to the authorized
service center for repair.
Automatic keep warm fails
(product stays in cooking
program, or no heating).
E0
The sensor on the top
circuit is open or there is a
short circuit
Stop the appliance and
restart the program. If the
problem repeats, please
send to the authorized
service center for repair.
E1
The sensor on the bottom
circuit is open or there is a
short circuit.
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