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Troubleshooting
Check that you have entered the correct Wi-Fi password in step 3G
Make sure your mobile device is connected to the same Wi-Fi network as your camera.
Check the strength of your Wi-Fi network. Certain wireless products - specifically those
that operate in the 2.4GHz range such as Bluetooth systems, baby monitors or cordless
telephones, may cause interference with the camera. If possible, place the camera at least
5 meters away from these types of devices to improve reception between the router and the
camera.
If you are viewing your camera away from home, there could be an issue with your mobile
device’s internet data connection. Check if there is 3G or 4G network connection on your
mobile device. (If you’re on the EDGE mobile network, it’ll be too slow to stream video from
the camera). Try going to a website like www.google.com via the Internet browser on your
mobile device to check if the Internet works.
If the problem persists, restart your camera by disconnecting and reconnecting the camera’s
power adapter and then sign into your SwannEye HD mobile app again to check if this fixes
the problem.
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