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Q: On the SwannEye HD mobile app, I cannot access the Wi-Fi or video settings.
A: For security purposes you only have access to the Wi-Fi and video settings if your mobile
device is connected to the same Wi-Fi network as your SwannEye HD camera. This will not
work if you are connected from a remote location. If you want to change settings your devices
must be connected directly to the same network.
Q: I have forgotten my SwannEye account password.
A: Tap the Forgot Password button on your SwannEye HD mobile app and submit your
SwannEye account username. We will retrieve your password and send it to your registered
email address.
Q: I am unable to create an account for my camera through the SwannEye HD app.
A: Have you already registered your camera through the SwannEye HD Pro on your computer?
You can just use your existing SwannEye account username and password to log in through
the SwannEye HD app on your mobile device.
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Troubleshooting
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