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Swan SwannEye HD Wi-Fi Security Camera Manual

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Troubleshooting
Q: How do I create a new SwannEye account for a camera that’s already registered to
another account?
A: If you’re trying to create a new account for a camera which has previously been registered
with another account, you will first have to reset the account. Click on the “Reset Account”
link either on the www.swanneye.com website or the SwannEye HD Pro software. Once you
reset your account, you will not be able to use the previous account details to log in.
Q: I have forgotten the username and password of the camera.
A: The default username / password is admin / 123456. If you have changed the username
and password to something different, you will need to reset the camera back to its default
factory settings. To reset the camera, unplug the power adapter from the power socket then
press and hold the Reset button while you reconnect the power adapter to the power socket.
Release the Reset button after a few seconds and all settings will have been restored to
factory default including passwords and any other custom settings.
Q: I have signed into the SwannEye HD app but I can’t get my camera to display.
A: Assuming your camera is plugged into power, your camera could be experiencing
network connectivity issues. Do the following:
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