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Fault due to Bluetooth devices
Check that all Bluetooth devices in your vicinity are switched off.
If this is the case and there is still no connection established between the drive unit and
control unit despite repeated attempts, please contact your specialist dealer.
3.2 Using the SMOOV O10
If the drive and control units are connected via Bluetooth, use of the SMOOV O10 can
commence. Note the following in this regard:
The SMOOV O10 can (from the user’s viewpoint) only move forwards; it cannot move
backwards.
The SMOOV O10 is a drive for your wheelchair and does not have any braking func-
tions.
The push rims control the travel direction and braking of the wheelchair.
Turning the speed dial [11] forwards sets the SMOOV O10 in motion. The further you
move the speed dial in the direction of travel, the faster your wheelchair will move.
The speed dial [11] can be turned infinitely. However, once the maximum speed is
reached, no further increase in speed is possible.
To reduce the speed, you need to turn the speed dial against the direction of travel.
The drive wheel [8] switches off if the value falls below the zero point. The SMOOV
O10 is then in freewheeling mode. However, the control unit remains switched on.
To bring the wheelchair to a complete stop after switching off the drive, you need to
brake it as usual using the push rims.
The basis for the continuous drive support of the SMOOV O10 is an active Bluetooth connection between control unit and
drive unit. If this Bluetooth connection is interrupted, the SMOOV O10 goes into a safe state (=no more auxiliary power pro-
vision), i.e. the SMOOV O10 drive unit stops supporting. This allows the user to react to emergency situations at any time by
operating the system via the handrims like a manual wheelchair.
An integrated set of technologies guarantees an appropriate Quality of Service (QoS) for both Bluetooth connections. The
connection between drive-unit and control-unit runs, with priority, on a separate Bluetooth connection (separate Bluetooth
module) to assure a stable communication. The connection with the App runs via the second Bluetooth module. However,
both Bluetooth connections are highly secured by latest up-to-date encryption and under consideration of Sweyn Tooth vul-
nerabilities.
An interruption of the Bluetooth Connection can have various reasons.
The SMOOV O10 passed the EMC testing according ISO 7176-21 including the active Bluetooth connection and the Wireless
Coexistence testing according ANSI C63.27:2017 successfully.
Therefore interruptions in the household or office environment are highly unlikely, nevertheless not all possible combinations
and of massive interference sources can be anticipated.
So, it is very unlikely that the Bluetooth connection can be interrupted due to other interference sources like e.g anti-theft
alarm systems.
Intentional hacker attacks cannot be entirely excluded in the medical device market.
An attacker can try to crash the device by e.g. triggering hard faults through the so called “SweynTooth vulnerability”, caus-
ing denial of service conditions.
If the Bluetooth connection of your SMOOV O10 was interrupted by an attack, the system stops the driving support in order
to enter the safe state of the system.
In any cases the connection is lost; you are always able to react to avoid dangerous situations by moving away from the
danger zone by propelling the system like a manual wheelchair.
The individual gradations of the speed wheel can be programmed individually via the SMOOV O10 Mobility app. In this regard,
please read the relevant explanations in the SMOOV O10 Mobility app operating manual.
13


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