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11 Troubleshooting
SMA Solar Technology AG
Operating manualSTP3-6-3AV-40-BE-en-1280
Event number Message, cause and corrective measures
10351
Webconnect error: Unknown SIP registrar |xx|
SIP Registrar not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
Check the configuration of the router.
10352
Webconnect error: Faulty communication
No connection to SunnyPortal possible.
Corrective measures:
Ensure that the Internet connection is working properly.
Ensure that the Webconnect function is activated.
Ensure that the network cable at the inverter is correctly connected.
10353
Webconnect error: registration of the SIP registry has not responded
SIP Registrar not fully available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
Check the configuration of the router.
10502
Active power limited AC frequency
The inverter has reduced its power due to a too-high power frequency to en-
sure grid stability.
Corrective measures:
If possible, check the power frequency and observe how often
fluctuations occur. If fluctuations occur frequently and this message is
displayed often, contact the grid operator and request approval to
change the operating parameters of the inverter. If the grid operator
gives his approval, discuss any changes to the operating parameters with
Service (see Section14, page96).
10901
Start self-test [xx]
The self-test is running.
10902
Uac RPro [xxx] V
Preliminary result of the self-test
10903
Uac Max [xxx] V
Preliminary result of the self-test
10904
Uac Min [xxx] V
Preliminary result of the self-test
10905
Uac Min Fast [xxx] V
Preliminary result of the self-test
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