687345
79
Zoom out
Zoom in
Previous page
1/100
Next page
11 Troubleshooting
SMA Solar Technology AG
Operating manual STP3-6-3AV-40-BE-en-12 79
Event number Message, cause and corrective measures
10343
Webconnect error: Default gateway not configured
The standard gateway was not configured.
Corrective measures:
Configure the standard gateway.
10344
Webconnect error: DNS server not configured
DNS server was not configured.
Corrective measures:
Configure DNS server.
10345
Webconnect error: No reply to DNS request |xx|
DNS server not available
Corrective measures:
Ensure that the address of the DNS server has been entered correctly.
Ensure that the network cable at the inverter is correctly connected.
10346
Webconnect error: Unknown SIP proxy |xx|
SIP-Proxy not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
10347
Webconnect error: Unknown STUN server [xx]
STUN server not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
10348
Webconnect error: No reply to request to STUN server
STUN server not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
Check the configuration of the router.
10349
Webconnect error: No reply to SIP option packs
SIP server not available.
Corrective measures:
Check the configuration of the router.
10350
Webconnect error: Registration rejected by SIP registrar
The inverter is not registered in SunnyPortal.
Corrective measures:
Contact the Service (see Section14, page96).
79


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for SMA Sunny Tripower 5.0 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of SMA Sunny Tripower 5.0 in the language / languages: English as an attachment in your email.

The manual is 2,37 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of SMA Sunny Tripower 5.0

SMA Sunny Tripower 5.0 User Manual - German - 104 pages

SMA Sunny Tripower 5.0 User Manual - Dutch - 106 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info