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52 ExplorerSW12-BEN104013 User Manual
14 Plant password forgotten If you have forgotten your plant password, you
can unlock the inverters by means of a Personal
Unlocking Key (PUK) (see section
5.2.4”Password forgotten” (page30)).
15 No Grid Guard
rights
You do not have Grid Guard
rights even though the Grid
Guard symbol is displayed.
The inverters did not automatically return the Grid
Guard right after 10 hours. The Grid Guard right no
longer exists, but the symbol is still being displayed
in error.
Enter the Grid Guard code as described in
Section7.3”Entering SMA Grid Guard Code”
(page43).
16 Grid Guard mode
The symbol for Grid
Guard mode is no longer being
displayed.
If an installer has logged into Grid Guard mode, the
inverters automatically reset the Grid Guard mode
after 10 hours to avoid unauthorized access. You
can also exit Grid Guard Modus by closing Sunny
Explorer.
17 Changed parameters were
adopted for only 1 device
class.
Each device class has its own interface for
processing and storing settings. Sunny Explorer only
stores changes for the device class that is assigned
to a particular interface. Changes from other device
classes that are still open for processing will not be
saved.
Save the changes made to one device class
before processing another device class.
18 Inputting parameters with a
smaller unit
Sunny Explorer saves an entered value using the
unit that is specified next to the input field.
–If you wish to input values from a smaller or
larger unit, you must convert the value to the
specified unit. Sunny Explorer automatically
adapts the unit. Example: if you want to change
a parameter from 20 MWh to 900 kWh, you
must input 0.9. Sunny Explorer automatically
adapts the input unit and saves the parameter as
900 kWh.
No. Problem Cause and solution
52


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