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SMA Solar Technology AG Failure Search
User Manual ExplorerSW12-BEN104013 51
General
No. Problem Cause and solution
9 Sunny Explorer will not start In some cases, Sunny Explorer will not start when
Sunny Explorer did not shut down properly because
the computer was in standby mode.
–Quit Sunny Explorer manually using the
Windows Task Manager. You can then restart
Sunny Explorer.
10 Unknown device
in plant tree
An unknown inverter
is displayed in the
plant tree.
The system tree shows all devices which share the
same NetID. If a PV plant with an SMA Bluetooth
using the same NetID is located in the vicinity, the
devices of this plant will also display in your plant in
Sunny Explorer.
Request a free NetID and set the free NetID in
your devices as described in the respective
manuals.
11 Own inverter as
unknown device
in plant tree
Own inverter with
integrated Bluetooth is
displayed as an unknown
device.
An old version of the software package is installed
on this inverter with integrated Bluetooth.
Update the software package version of your
inverter to version 2.0 or higher or use Sunny
Data Control to read out the inverter.
12 Own inverter as
unknown device
in plant tree
Even though the
plant password was entered
correctly, some of your own
devices are displayed as an
unknown device in the plant
tree.
Packages were lost during data transmission, which
caused Sunny Explorer to be unable to log in
properly with the devices.
Log in again by selecting "Options > Change
user group" and logging in again under your
user group.
13 New inverter is missing in
plant tree
Sunny Explorer constantly updates the system tree.
Check the items below:
The inverter has not been set to and put into
operation under the same NetID as your
plant. Set the inverter to your plant's NetID as
described in the inverter's manual.
The connection may have been interrupted.
Retry setting up a connection. Select "Options
> Repeat establishment of connection".
51


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Others manual(s) of SMA SUNNY EXPLORER

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