680388

Siemens myAgent Manual

80
Zoom out
Zoom in
Previous page
1/92
Next page
Configuration
A31003-P3010-U106-16-7619, 03/2014
80 myAgent, User Guide
How to Configure Screen Pops
Step by Step
1) Click Setup.
2) Click on My Preferences > Queue Visibility.
3) Select the check boxes for the queues to be displayed in the agent binding
list.
4) Clear the check boxes of the queues that are not to be displayed in the agent
binding list.
5) Click OK.
Related Topics
12.10 How to Configure Screen Pops
Step by Step
1) Click Setup.
2) Click on My Preferences > Popup Configuration.
3) Select one of the following options for the display of the Call Control area
(symbols for Answer, Hang Up, Dial, Transfer, etc.):
• If you want the Call Control area to be displayed in the screen pop, select
the Display Call Control check box.
• If you do not want the Call Control area to be displayed in the screen pop,
clear the Display Call Control check box.
4) Select one of the following options for the display of the Call Overview area
(Queue, Call ID, Call No, Callback Number):
• If you want the Call Overview area to be displayed in the screen pop,
select the Display Call Overview check box.
• If you do not want the Call Overview area to be displayed in the screen
pop, clear the Display Call Overview check box.
5) Select one of the following options for the display of the Contact Details area
(Customer ID, Title, First Name, Last Name, Company):
• If you want the Contact Details area to be displayed in the screen pop,
select the Display Contact Details check box.
• If you do not want the Contact Details area to be displayed in the screen
pop, clear the Display Contact Details check box.
6) Select one of the following options for the display of the History area (details
of all previous calls of the same caller):
• If you want the History area to be displayed in the screen pop, select the
Display History check box.
• If you do not want the History area to be displayed in the screen pop, clear
the Display History check box.
7) Select one of the following options for the display of the Contact Notes area
(information on the current caller):
… 80 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Siemens myAgent at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Siemens myAgent in the language / languages: English as an attachment in your email.

The manual is 0,83 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info