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Index
A31003-P3010-U106-16-7619, 03/2014
92 myAgent, User Guide
monitor 55
move agent 48
queue details 41
display 41
R
recording 29, 50
recording of call
listen to from the caller list 39
save as WAV file 52
send by e-mail 52
report 66
create 69
report templates 66
restrictions on system features 88
S
screen pop
for calls 20
for e-mails 23
for faxes 23
screen pops 74
configure 80
specify position 82
search 58
send instant message 61
setup 74
silent monitoring 50, 54
statistical information 17
supervisor 85
T
transfer method 31
configure 33
U
user interface
change color 77
change skin 77
elements 8
select language 16, 77
W
wallboard 40
display 41
WBM 76
starting 84
wrapup for calls 19
specify reason 22
wrapup for e-mail 23
specify reason 26
wrapup for fax 22
specify reason 26
wrapup time 27
ending 27
extending 27
92


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