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Siemens myAgent Manual

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A31003-P3010-U106-16-7619, 03/2014
myAgent, User Guide 13
Installing and Starting myAgent
How to Start myAgent
Step by Step
1) Click Start > Program Files > Communication Clients > myAgent. You will
then be presented with the login screen.
2) Enter your user name in the Login Name field. This is usually your call
number. If you have any questions, please contact the administrator of your
communication system.
3) Enter your password, which must consist of only digits, in the Password field.
The default password when logging in for the first time is 1234. If you have
any questions, please contact the administrator of your communication
system.
NOTICE: If the wrong password is entered five times, access to
all Contact Center and UC Suite clients will be locked. Unlocking
is only possible by the administrator of your communication
system.
4) If you want to use myAgent with an automatic login in the future, enable the
Save Password check box.
NOTICE: You should use the automatic login only if you are
certain that no-one else has access to your Windows user
account. Otherwise, unauthorized users could, for example,
potentially access your voicemails and fax messages or redirect
your station number to external toll-based destinations.
5) Enter the IP address of your application server in the Server Address field.
6) Click Login.
INFO: When you start myAgent for the first time, you will be
asked to change the password. This prompt is not displayed if you
have already changed the password via myAttendant, myPortal
for Desktop, myPortal for Outlook or via the phone menu of the
voicemail box.
Enter your current password in the Old password field (the
default password when logging in for the first time is 1234).
Enter your new password, which must consist of only digits and
include at least six digits, in the New password and Confirm
password fields.
The password applies to myAgent, myReports, myAttendant,
myPortal for Desktop, myPortal for Mobile, myPortal for
OpenStage, myPortal for Outlook and Fax Printer as well as
phone access to your voicemail box.
Next steps
Log into the queue(s) to be available for calls, faxes and e-mails.
… 13 …


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