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A31003-P3010-U106-16-7619, 03/2014
myAgent, User Guide 11
Introduction
User Interface Elements
Wallboard
Shows call, fax and e-mail statistics for the current day in tabular form.
Grade of Service graph
Shows call, fax and e-mail statistics for the current day in graphical form.
–Average Times graph
Shows statistical details on the waiting times and talk/reading times for the
queued calls, faxes and e-mails on the current day in a graphical chart.
Status bar (6), with information on
the status of the connection to the application server
the user name
the software version of myAgent
the time
Tooltips
Tooltips are tiny windows in which myAgent displays more information on certain
objects of the graphical user interface such as icons, for example. A tool tip
appears when you let the mouse pointer hover over the corresponding object for
some time.
Related Topics
Related Topics
Call Processing
Call Functions
Attendant Buttons
Call Functions
Attendant Buttons
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