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166 Sendo X User Guide
20
Troubleshooting
Bright light Avoid exposing the infrared port to strong daylight
or fluorescent light.
I can’t synchronise with my PC Sendo PC Connect software has not been
installed properly
Check Sendo PC Connect is installed correctly.
Follow the instructions in the Install Wizard on
your Companion CD.
USB cable is not connected Check that both ends of the USB cable are
securely plugged in.
PC does not meet minimum requirements for
use of Sendo PC Connect
Check the minimum PC requirements for Sendo
PC Connect. You can find these listed in the Sendo
X Quick Start Guide.
Sendo PC Connect Errors If an error is displayed on the Sendo PC Connect
screen, press
5 to see more details about the
error and how you can resolve it.
Note: Some types of error can interfere with your
automatic synchronisation schedule. Start
synchronisation manually. Once this is complete
the automatic synchronisation settings will be
reset.
I can’t send/receive Email Before you can send Email messages you must
have set up your phone to do so. The fastest way
to do this is to visit http://www.sendo.com/config.
The easy to use configurator sends an SMS to your
phone (or directly to your phone if you are
synchronising) which automatically loads all the
settings you need to use Email. If you already
know all the settings you need, see Connection
settings on Page 44.
I can’t find contacts stored on my SIM All SIM contacts are listed at the bottom of
your contacts list
When in your Contacts list, do a short press on
: to jump to the bottom of the list.
Low memory Too many applications or data have been
stored on your phone
Check Programs>Settings>About to view the
available memory on your phone. You may need
to remove applications or data to free some
memory.
MP3 is not in stereo Type of headset You must use an authorised Sendo headset.
Poor connection Make sure that the headset connector is pushed
fully home into the phone’s accessory connector.
Problem Possible Cause Possible Corrective Action
172


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