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165 Sendo X User Guide
20
Troubleshooting
Low ring tone Low setting Check which profile you are using. Some profiles
are designed to have low ring tones. If this is
unsuitable you can either select a different profile
or edit the current one.
I cannot enter some words Wrong entry mode Your phone has T9 predictive text input. To enter a
word which is not in the T9 dictionary, do a long
press on
* to switch to multitap mode. Enter
the word you require.
Wrong language Check the language settings for the T9 dictionary.
Some features do not work Feature not supported by your service
provider or your subscription
Call your service provider
Some menus are missing There are restrictions on your SIM card or
subscription
Call your service provider
Licence has expired Some applications which you install on your
phone may require a licence to use them. If the
licence expires you will not be able to use the
application.
Names on my contact card are not
stored on my SIM card
Contacts only stored on phone Contacts that you store on your phone are only
stored on the phone and are not copied to your
SIM.
Received messages are not stored on
my SIM
Messages not stored on phone Messages are stored on your phone only and not
copied to your SIM.
Phone does not recognise memory card Memory card not inserted Make sure that the memory card is inserted and
try again.
Memory card is dirty Remove the memory card and clean contacts with
a dry cloth. Reinsert and try again.
Memory card is not formatted Reformat the card and try again.
My infrared link does not work Infrared is not activated on your PC Check infrared settings on your PC.
Infrared drivers are not installed Download infrared drivers onto your PC.
Infrared lenses are too far apart Check that both infrared lenses are within close
range (about 0.5m) of each other and that they
are unobstructed.
Infrared lens is dirty Check that both lenses are clean. Clean only with
a dry cloth.
Problem Possible Cause Possible Corrective Action
171


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