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164 Sendo X User Guide
20
Troubleshooting
Check the number Use the full area code and country code in the
correct international format.
Call key not pressed After dialling the number, you must press the Call
key
c.
Network is busy If you hear rapid beeps, the network is busy. Hang
up and try again.
Call barring or fixed dialling is activated Check the Telephony settings on your phone.
Check your call barring settings with your service
provider.
Not registered with service provider After purchasing your phone, you may need to
call your service provider to activate the line.
No credit left on your prepaid card Recharge your credit in the normal way.
Check operating band Check the band you are operating on. North
America operates on 1900, but Europe and Asia
both operate on 900/1800 band. Check with
your service provider.
Roaming agreement Check with your service provider on the terms and
conditions of your roaming agreement.
I am missing lots of calls Synchronising too often The phone’s performance is slowed considerably
while synchronisation is taking place between
your phone and your desktop computer. This
could result in missed calls. Check the Sendo PC
Connect settings on your PC (Schedule tab in the
Sendo PC Connect Window). Set synchronisation
manually instead of automatically.
Weak signal Move into an area of better coverage. If you are
inside try moving closer to a window.
My phone is running slowly Not enough memory available Check the Available Storage in
Programs>Settings>About. You should always
keep the Available Storage level at more than
1MB. Anything below this could degrade the
performance of the phone.
Low earpiece volume Low setting Increase the volume using the joypad keys.
Problem Possible Cause Possible Corrective Action
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