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Troubleshooting
15
> Note: For all further questions, support and service issues, please go to
www.sendo.com/support.
Some menus are
missing
There are restrictions on your
SIM card or subscription.
Contact your network service provider.
My phone language is
wrong
Language changed by mistake
or incorrect setting
If the phone language is incorrect or changed by
mistake, press and hold * from the main screen to
display the language list. Scroll to the language you
want (using : and ;) and press g.
I can only enter names
of up to 7 characters in
my contacts list
Your phone is in Unicode mode. Change the Characters setting to GSM mode.
φ Find it: g Menu
X
Messages
X
Settings
X
SMS settings
I can only enter one
number for a contact
You are using SIM contacts. Change the Default setting in Contacts to Phone.
φ Find it: d Contacts
X
Default
“List full” is displayed
on my Contacts screen
Contacts list full This will not cause problems using your phone, but if
you want to add more contacts you must delete some
existing contacts.
I’m having problems
using GPRS on my
phone
Your SIM card is not GPRS
enabled
You need a GPRS enabled SIM card in order to use
GPRS services. Contact your network service provider
for information.
No GPRS coverage You may be in an area of poor GPRS coverage. Move
to an area with a better signal.
Incorrect GPRS settings See the MMS, Internet and Data accounts settings
sections for details. You may need to contact your
network service provider for details of the settings
required.
A “Wap Error”
message is displayed
on the screen
Weak signal You may be in an area of poor network coverage.
Move to an area with a better signal.
Incorrect Internet settings See the Settings section (Page 27) in the Internet
chapter for details. You may need to contact your
network service provider for details of the settings
required.
Gateway or site problems There may be problems with the WAP gateway or
individual WAP site. Contact your network service
provider for information.
Problem Possible cause Possible corrective action
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