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59
Troubleshooting
15
Check the number Use the full area code and country code in the
number.
Call key not pressed After dialling the number you must press g, Call.
Network is busy If you hear rapid beeps, then the network is busy.
Hang up and try again or try in another area.
Fixed names or call barring is
activated
Check the fixed names settings (in Contacts).
Otherwise check the call barring settings with your
network service provider.
φ Find it: d Contacts
X
Fixed names
Not registered with network
service provider
After purchasing your phone, you may need to call
your network service provider to activate the line.
No credit left on your prepaid
card
Recharge your credit.
Low earpiece volume Low setting Press : when you are in a call to increase the
volume.
Low ringtone volume Low setting Go into the Sounds menu in Settings, select Volume
and increase the setting.
φ Find it: g Menu
X
Settings
X
Sounds
X
Volume
Cannot enter some
words
Wrong word displayed Your phone has T9 text input (i.e. it predicts what
words you are trying to enter). When you finish a
word, press 0 repeatedly to scroll through the
possible words.
Wrong entry mode To enter a special word press * repeatedly to
change to normal Multitap mode (α or β).
I can’t send or receive
MMS messages
Incorrect MMS settings See the MMS settings section on Page 23 for details.
You may need to contact your network service
provider for details of the settings required.
Your SIM card is not GPRS or
MMS enabled
You need a GPRS and MMS enabled SIM card in order
to use MMS services. Contact your network service
provider for information.
No GPRS coverage You may be in an area of poor GPRS coverage. Move
to an area with a better signal.
Message too large The maximum message size supported by the S360/
P360 phone is 100KB. However, this may be limited
further by your network. Contact your network service
provider for details.
“Message list full” is
displayed in the main
screen
Your messages memory is full of
text and MMS messages,
therefore you cannot receive any
more messages.
Go into the Inbox of the Messages menu and delete
some of your messages.
φ Find it: g Menu
X
Messages
X
Inbox
Some features do not
work
Feature not supported by the
operator or your subscription.
Contact your network service provider.
Problem Possible cause Possible corrective action
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