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58
Troubleshooting
15
“NCK Code” is
displayed on my
handset
The handset is locked to a
network and a SIM from another
network has been placed in the
phone
Remove the SIM and insert the correct network SIM.
Sendo cannot supply your NCK code.
If you wish to obtain your NCK code, contact the
original network service provider the phone was
purchased for use on.
! Warning: If you enter the wrong NCK code you
could block the phone.
“Blocked” is displayed
on my handset
The NCK code has been entered
incorrectly 10 times and the
handset has been security
disabled
Contact your network service provider for advice.
> Note: The number of incorrect entries depends on
your network service provider.
There’s a problem with
my downloaded
ringtone, picture,
game or application
Corrupt file
Incompatible format
Copy protected content
Contact your content provider for advice.
A key on the keypad is
not working
Key lock on The keypad may be locked. Check the screen for the
symbol. Press g and * in quick succession to
unlock the keypad.
Poor display Low temperature Move to a warmer place and let the phone warm up.
Incorrect contrast setting. You may have an incorrect contrast setting for the
display. Change the setting as needed.
φ Find it: g Menu
X
Settings
X
Display
X
LCD contrast
Wallpaper settings If you’ve added your own wallpaper, check that the
colours do not clash with the text colours used on
screen as this could make it difficult to read.
Can’t connect to
network
Weak signal You may be in an area of poor coverage. Move to an
area with a better signal.
Invalid SIM card
Try switching your phone off and then back on.
Try changing your network settings. See the
Network sel. (selection) section on Page 55 for
details.
You may need to contact your network service
provider for advice.
Network not allowed Try reselecting the network. Switch off and then back
on. If you are using your phone abroad, you may be
restricted from certain networks - contact your network
service provider for information.
Can’t make/receive
calls
Weak signal Check that the service provider name is displayed on
the screen. If not, try to reconnect to the network or
move to an area with a better signal.
Phone is switched off Press d for a few seconds.
Battery is low Phone can power down if the battery is very low.
Charge the battery.
Problem Possible cause Possible corrective action
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