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BASCAP_BF_EN
V03 | 07.2018
69
www.schaerer.comTroubleshooting
Troubleshooting
General troubleshooting procedure:
Switch the coffee machine off and, after several seconds, on again.
In most cases, the fault will be eliminated automatically.
Repeat the steps that led to the fault.
If the fault occurs again:
Find the fault in the following tables.
Perform the described troubleshooting steps.
If the fault persists:
Contact your service partner and describe the fault.
Faults in the Best Foam™ milk system
Faults with display message
If a fault occurs that is not described in this chapter, please contact your service partner imme-
diately.
Fault Cause What to do
0) Milk foam appearance does
not correspond to the referen-
ce.
Milk temperature does not correspond
to the temperature during installation (>
+3°C).
Measure temperature. If necessary, adjust ac-
cording to the deviation.
1) Problem with milk foam Milk temperature does not correspond
to the temperature during installation.
Measure temperature. If necessary, adjust ac-
cording to the deviation.
2) Foam too stiff Incorrect milk temperature Measure temperature. If necessary, adjust ac-
cording to the deviation.
Too much air Reduce air.
3) Cold or cool drinks Connection between Kombiprint and
connector interrupted.
Check connector.
4) Best Foam™ not working Kink in silicone hoses upstream and/or
downstream from the blender
Check the silicone hoses. Rectify the fault as nec-
essary.
5) Milk dispensed at an angle Beverage outlet contaminated. Reduce rinse interval (default = 60 min)
6) Beverage outlet partially
blocked
Machine is exposed to a draft.
Beverage outlet contaminated.
Reduce rinse interval (default = 60 min)
7) Milk sprays when a bevera-
ge is being dispensed
Milk empty. Milk container monitoring
activated?
Beverage outlet contaminated.
Switch the Best Foam™ System off and on again.
The milk system is refilled. (Rinsing insufficient)
8) Beverage outlet moves jer-
kily.
Machine older than 38/2015 Modification with 066368 (drawing 072390).
Display message Cause What to do
Left/right grinder overloaded Left/right grinder is overloaded.
Left/right grinder is clogged.
Check the grinder for foreign objects.
If the message persists: Contact your service part-
ner.
Grinder current fault PC board faulty.
Electronics defective.
Contact your service partner.
69


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