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EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The machine is ‘On’ but
ceases to operate
Turn machine o. Wait for
60 minutes and turn machine
back on.
If problem persists, call Sage
®
Customer Service Centre.
Steam pouring out of
group head
Turn machine o. Wait for
60 minutes and turn machine
back on.
If problem persists, call Sage
®
Customer Service Centre.
Espresso only drips from


Coee is ground
too nely.
Adjust the grind size to a higher
number to make the grind size
slightly coarser.

too quickly
The coee is ground
too coarsely.
Coee beans are stale.
Adjust the grind size to a lower
number to make the grind size
slightly ner.
Use freshly roasted coee
beans with a 'Roasted On' date
and consume between 5-20
days after that date.

Cups not pre-heated. Rinse cups under hot water
outlet and place on cup
warming tray.
Milk not hot enough
(if making a cappuccino
or latté etc).
Increase the milk temperature.
Refer to 'Adjusting Milk
Temperature', page 10.
No crema
Coee beans are stale. Use freshly roasted coee
beans with a 'Roasted On' date
and consume between 5–20
days after that date.
Not enough milk texture
Steam wand is blocked. Refer to 'Cleaning the Steam
Wand', page 20.
Dierent brands and types of
milk and milk alternatives will
texture dierently. You may
need to adjust the texture level
accordingly. Refer to 'Adjusting
Milk Texture', page 10.
27


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